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Holiday Inn Express Hotel & Suites

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Holiday Inn Express Hotel & Suites
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95 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Showing 95: English reviews
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 4 weeks ago via mobile

Stopped here while traveling. Literally just off the exit. Check in was a breeze, price was right, and room was clean and comfortable. The staff was friendly and helpful. Nice park and local restaurants nearby. Will stay here again.

Thank Christismi
Columbia, South Carolina
Level Contributor
74 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 11 September 2016 via mobile

Very helpful.. directed us to local pizza joint that was wicked awesome .. Comfy beds, nice pillows, great towels .. Breakfast was hot, plentiful and early .. Best cinnamon buns anywhere everything was clean and well maintained .. TripAdvisor lists the facility as having a restaurant but the hotel does not have one .. Great military discount .. No complaints

Thank SpyderKumo
Kansas City, Missouri
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 29 August 2016

Stayed here on the way to Michigan traveling from Kansas City on August 27th. We didn't know there was going to be a Craig Morgan concert happening the night we were staying. I'm a country fan but life has also changed, I've got 3 kids who were all with me, age 6, 4 and 4 months. Definitely not the time... More 

Thank Boomkin
Colorado Springs, Colorado
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 July 2016 via mobile

My family has stayed here several times in the past years and we've never had an issue....until this stay. I had reservation issues prior to even arriving. The Manager was supposed to check in to the problem and call me back, however he never did. This resulted in my Rewards Points being all messed up and my having to spend... More 

Thank Jemoto3
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Jemoto3, Thank you for your feedback regarding your stay at Holiday Inn Express Jacksonville, IL. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our front desk. However, we’re sorry we fell below your expectation regarding the customer service provided by the manager and housekeeping. We... More 

Kansas City, Missouri
Level Contributor
9 reviews
Reviewed 15 June 2016

Customer Service is my business and I was impressed. Happy and motivated staff! The room was spotless! The breakfast fresh and delicious and we were able to get right back on the road. Mitch was helpful , friendly and courteous when we checked in. He even let me know he would be leaving soon and the name of the person... More 

Thank Kelly M
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 May 2016 via mobile

I am very pleased w my stay. WiFi is great but my Verizon service signal kept getting dropped. Bedding is extremely comfortable. Awesome breakfast layout. Have a kurig in my room! Nice and we'll kept hotel. Pool area very well maintained. Will definitely be back!

Thank Christina P
Huntley, Illinois
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 April 2016 via mobile

The beds need new matresses, we sunk into a dent when we laid down. The shower head didn't deliver the signature Holiday Inn Express shower experience. The kids' eyes burned from the pool. The staff was friendly. The breakfast was fine. Microwave and fridge in the room.

1 Thank ChristyH1967
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear ChristyH1967, Thank you for taking the time to write a review about your stay with us. We are happy to know that you found our staff to be friedly. However, we would like to apologize for falling short of your expectations regarding our mattresses and shower facility. It is also regrettable that you had a less than satisfactory experience... More 

Lansing, Illinois
Level Contributor
126 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 12 April 2016

We stayed 1 night heading out to our destination and another night as we headed back home. This hotel is conveniently located right off the interstate, but you don't hear the interstate traffic. The room and bathroom were large and very clean. It was super quiet, as we never heard any sound from other rooms or the hallway all night.... More 

Thank Rainydock
Locust Grove, Georgia
Level Contributor
40 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 7 April 2016

We try to stay here when we visit family in Jacksonville. The staff is always very accommodating and the rooms have always been clean. Inevitably we end up staying when there are 100 baseball teams in town or sometime we hit the prom weekend. Like I said though the staff has always kept things in order.

Thank StevenDeborahLG
Columbus, Indiana
2 reviews
Reviewed 5 August 2015

We stayed one night in Jacksonville. We requested the top floor, which was the best floor, in my opinion. The hotel was okay, but the floors were dirty in the rooms and in the elevator. The ice machines were so loud, I was glad we didn't have a room near them, also, our air conditioner sounded like an airplane when... More 

Thank Susie J
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Susie J: Thank you for taking time out of your busy schedule to post your comments about our hotel. We value input from our guests and use those comments to improve service and quality of stay at out hotel. Let me begin by apologizing for the condition of the elevator and your guest room floor. We have a very... More 

34 photos of this hotel

Traveller photos: See what travellers like you saw

All Traveller Photos (9)
Hotel & Grounds (1)
Room/Suite (5)
Bathroom (1)
View from Room (1)
Pool/Beach Area (1)

Management photos: Courtesy of the property manager

All Management Photos (25)
Hotel & Grounds (6)
Dining (2)
Pool/Beach Area (2)
Room/Suite (12)
Business Centre/Function Rooms (1)
Other (2)
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  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Jacksonville hotel offers comfortable Illinois accommodations! Jacksonville, Illinois is a town with a wealth of history and industry, located midway between Hannibal, Missouri and Springfield, Illinois. Conveniently located off I-72, our Jacksonville hotel offers a premiere location at an affordable price. Several businesses are just a few minutes from our Jacksonville, Illinois hotel, including Pactiv and A.C. Humko, both two miles away. Nestle, as well as the EMI Corporation, have packaging and distribution centers nearby. Jacksonville s historic Eli Bridge Company, which has made fair rides for generations, is also three miles away. Additionally, Hamilton s Catering, which offers a large banquet hall as well as catering services, is just a short drive from our Jacksonville hotel. Jacksonville s history is right at your fingertips when you stay with us. Downtown Jacksonville is just three miles away and features Governor Grierson s Mansion and historic Victorian homes. Woodlawn Farm, which was a stop on the Underground Railroad, is just seven miles from our smoke free hotel in Jacksonville. You can see one of Eli Bridge and Wheel Co.'s famous ferris wheels at Jacksonville Community Park. With an indoor pool and fitness center, our pet friendly Jacksonville, Illinois hotel offers you a great place to stay with a convenient location. Stay Smart with us at the Holiday Inn Express Jacksonville Hotel. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites

Address: 2501 Holliday Lane, Jacksonville, IL 62650
Region: United States > Illinois > Jacksonville
Price Range: ₹ 6,273 - ₹ 7,637 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites 2.5*
Number of rooms: 69
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites
Holiday Inn Express Hotel Jacksonville
Jacksonville Holiday Inn
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Questions & Answers

Questions? Get answers from Holiday Inn Express Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were too tired to keep driving, they offered a room at the opposite end of the elevator ... was perfect! we never heard anyone!”
 of 5 bubbles kellymU145HZ, 15 Jun 2016 | Read review
“Get the top floor away from the ice machine and elevator.”
 of 5 bubbles 788susiej, 4 Aug 2015 | Read review
“On the first floor, the only area you might want to stay away from is the hallway leading to the swimming pool.”
 of 5 bubbles alicep143, 25 Jun 2015 | Read review
“i stayed in room 114 close to everything and quite”
 of 5 bubbles ANTHONYW135, 12 Sep 2014 | Read review
“The suite was worth the money spent. Large, and a sitting are was comfy. Facing the street was not an issue.”
 of 5 bubbles JosephG512, 22 Jul 2014 | Read review
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