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Westin Chicago Northwest

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468 Reviews from our TripAdvisor Community

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There are newer reviews for Westin Chicago Northwest
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Showing 452: English reviews
Toledo, Ohio
Reviewed 9 September 2014

The room was pretty nice. The beds were soft and clean. There was a LOT of stains on the ceiling. We kept trying to figure out what happened up there, but it was odd. The smoke alarm blinks like an airport landing light. It drove us all crazy. The main problem was we paid online (booked a few days before...

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Helpful?
Thank jackknive
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Guest feedback is important us. We appreciate you taking the time to share yours. It is through comments like yours that we can continue to improve. We have shared your comments with the departmental managers and hope to have the opportunity to welcome you back for next years ComicCon convention

Reviewed 9 September 2014

I'm stating here right now and writing this review instead of sleeping. I have stayed here before for business and it's always a lite night at the bar down there. It's just so loud! Move the bar into another room and then the problem is solved and the hotel is perfect.

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Helpful?
Thank Rob T
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Guest feedback is important to us and we thank you for sharing yours. We know how frustrating it can be when noise keeps you awake and we apologize. We appreciate your suggestion and have shared it with the management.

Tampa, Florida
Reviewed 6 September 2014

I stayed at this property for a sales conference with my company. Everything from the arrival to departure was first rate. The rooms are very spacious & spotless. All of our meetings went great & the catering for our events was amazing. The entire staff was fantastic, specifically Kent in Banquets & Tony at the lounge. I would highly recommend...

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Helpful?
Thank GatorGirl1975
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your feedback. We are glad your conference was a successful one! We have shared your comments with Kent and Tony and the will celebrate them with all the associates.

Las Vegas, Nevada
Reviewed 2 September 2014

We stayed at the hotel on Saturday and Sunday so we could attend my high school reunion being held nearby. The hotel was even better than anticipated for both function and design. Hotel staff was very courteous and accommodating. Westin also offers a $5/night food voucher or 500 SPG Points if you elect to go "green" and forgo daily cleaning/towel...

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Helpful?
Thank Wayne B
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your five star review. We are glad your stay was a comfortable one and we hope your enjoyed your reunion!.

Innishannon
Reviewed 30 August 2014

Stayed Aug 22 and 25. The restaurant was excellent, except it was too cold when you sit down and have a meal..... My wife had to get a jumper, and I had to put on a fleece. Also the result of the cold temp was the big size steak was cold when you got at the end of it... Which...

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Helpful?
Thank Ed_Schulte
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for sharing your comments regarding your recent stay. Guest feedback is important to us and your comments will be shared with our management staff for follow up. We do hope to have the opportunity to welcome you back for a future visit. Thank you

Illinois
Reviewed 20 August 2014

My husband and I stayed here over the weekend of Aug 16-17. Pros: Very clean! Not only does it look clean, but it smells clean. Always a fresh room with fresh linens. Love the Westin shower products as well! Our room was spacious compared to the average room at another hotel. We also stayed under $100, which was very nice...

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Helpful?
Thank mlk8604
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your...

Prosper, Texas
Reviewed 19 August 2014

I recently stayed here for a business conference. The hotel is great, the staff is great, my bed was great! From the moment I entered anything I needed or asked for was taken care of by their friendly and courteous staff.

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1Thank Rmoody36
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank You Thank You Thank You!. Guest feedback is importatn to us and we will celebrate yours with the department leaders and associates. We hope to welcome you back soon

Dallas, Texas
Reviewed 18 August 2014

I have stayed at this hotel multiple times now. With each time it just seems to get better. The staff is very personable and accommodating. I appreciate the attention they give me even though they don't know me. The rooms are great. Especially the suites. Again, they are starting to show some wear and need a good stain remover on...

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Helpful?
Thank OTIS_OF_DALLAS
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your four star review. Guest feedback is important to us and we will share your comments with our food and beverage management. We thank you for your continued support and look forward to welcoming you back again soon

Washington DC, District of Columbia
Reviewed 18 August 2014

Recently stayed at the Westin Chicago Northwest for a business conference and was impressed from start to finish. At every touchpoint, the guest service was genuinely friendly, efficient and pleasant. The room was VERY clean and I loved the option of receiving additional SPG points vs. having my room serviced. Since I was there for just two quick nights, this...

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Helpful?
Thank 3Crash_
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your comments. Guest feedback is important to us and we will celebrate yours with the department managers and associates. We are glad your conference was enjoyable and hope to welcome you back soon.

Peoria
Reviewed 18 August 2014

My wife and I have stayed at this hotel twice this year. Each time, the rooms were fantastic. Plenty of space, even for two of us. We usually visit Schaumburg and this is a short drive to all the shopping areas and not as busy. The only thing I don't understand is having to sign a waiver before swimming in...

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Helpful?
Thank FlyTheW
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your five star review. Your comments are greatly appreciated and will be celebrated with departmental managers and staff! We hope to welcome you back soon

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Spa
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
An O'Hare perimeter hotel, The Westin Chicago Northwest is located just 12 miles from O'Hare International Airport and 27 miles from downtown Chicago. 50,000 square feet of meeting and event space. ... more   less 

Additional Information about Westin Chicago Northwest

Address: 400 Park Blvd, Itasca, IL 60143-1212 (Formerly Wyndham Northwest Chicago)
Region: United States > Illinois > DuPage County > Itasca
Price Range: ₹ 5,602 - ₹ 13,566 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Chicago Northwest 4*
Number of rooms: 408
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Also Known As:
Westin Chicago Northwest Hotel Itasca
Westin Itasca
Itasca Westin
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Questions & Answers

Here's what travellers have asked, with answers from Westin Chicago Northwest staff and other travellers.
3 questions
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Fresno, California
3 months ago
Redlands, California
4 months ago

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Questions? Get answers from Westin Chicago Northwest staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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 of 5 bubbles joneshai000, 6 Dec 2016 | Read review
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 of 5 bubbles roadtripper10, 9 Nov 2016 | Read review
“Ask for top floor and lake view.”
 of 5 bubbles 146azim, 27 Oct 2016 | Read review
“Ask for a room that faces the ponds/ lakes. The views are really pretty in the morning.”
 of 5 bubbles Ladyvamp22, 24 Oct 2016 | Read review
“Pick one on a higher floor. Probably will have a better view than lower floors.”
 of 5 bubbles Countryboy001, 19 Oct 2016 | Read review
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