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The Westin Chicago Northwest

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Traveller (127)
Room & Suite (64)
Dining (14)
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Overview
  • Excellent28%
  • Very good34%
  • Average22%
  • Poor9%
  • Terrible7%
Travellers talk about
“corner suite”(10 reviews)
“heavenly bed”(12 reviews)
AMENITIES
Wifi
Free Parking
Breakfast Buffet
Heated pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
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Additional information
Offers from The Westin Chicago Northwest
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from The Westin Chicago Northwest
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
10 Jun11 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (569)
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Traveller rating
154
168
126
56
45
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154
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126
56
45
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All reviewscorner suiteheavenly bedupgraded to a suitebusiness hotelwedding receptionlobby barbar foodgift shopstarbucks coffeemini fridgebusiness tripthis past weekendo'hare airportwoodfield mallchicagospgconference
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161 - 165 of 549 reviews
Reviewed 29 February 2016 via mobile

Beetle bug in the hotel. No wifi . Noises from the next room. Children setting on the floor playing in the lobby with ballons and popping ballons ! and screaming and yelling in the morning. No enough shampoo and soup . Dirty bathrope . No...More

Thank Maya t
Response from GM-Itasca, General Manager at The Westin Chicago NorthwestResponded 11 March 2016

I want to sincerely apologize for the experience you had last night. We understand how frustrating it is when noise keeps you wake and had worked with the main contact of the youth group to ensure additional security and chaperones would be visible. Your comfort...More

Reviewed 26 February 2016

Stayed here for business, check in staff stated that some of the hotel was under construction & I might hear some noise between 7:30am - 9pm. The construction noise actually goes all night, and I mean ALL NIGHT! Jack hammers ALL NIGHT! My room is...More

Thank paige35
Response from GM-Itasca, General Manager at The Westin Chicago NorthwestResponded 26 February 2016

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We have shared your comments with the project management and we hope to welcome...More

Reviewed 15 February 2016

Quick summary and that's why its one star for now staying here for 3 nights on business. got one of the new rooms really well equipped, large bed slept very well after late arrival. have been made aware the hotel is undergoing some renovation which...More

1  Thank TomTomTuna
Response from GM-Itasca, General Manager at The Westin Chicago NorthwestResponded 26 February 2016

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. If you give us a chance to earn back your trust, I can assure...More

Reviewed 2 February 2016

I really enjoyed my stay with this hotel. Check in was simple, the hotel is beautiful. The Shula Steakhouse was great. I loved the gift shop. This really was a great stay. Some of the floors were being renovated and I look forward to seeing...More

Thank Azereael
Response from GM-Itasca, General Manager at The Westin Chicago NorthwestResponded 5 February 2016

Thank you for your four star comments! We will celebrate them with the staff! We hope to welcome you back soon to experience one of our newly renovated guest rooms.

Reviewed 2 January 2016 via mobile

The hotel is very dated and appears to have water or humidity type damage in the bathroom(s). The popcorn is peeling and has a green tinge. I would not recommend the hotel for people who suffer from allergies or sensitivity to sharp odors/mold. The hotel...More

Thank VPBPDB
Response from GM-Itasca, Director of Sales at The Westin Chicago NorthwestResponded 5 January 2016

Please accept our sincere apology for your recent experience. Although we have begun renovating our guest rooms we recognize this doesn’t improve your last experience. Our Director of Housekeeping is working to ensure the current guest experience is a pleasant one. We work hard to...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Restaurant
Room Service
Free Parking
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Things to do
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Hot Tub
Details
Price range
US$ 97 - US$ 318 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$ 97 - US$ 318 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
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Traveller (127)
Room & Suite (64)
Dining (14)
Pool & Beach (5)
Business Centre & Event Rooms (10)
Family and Play Areas (1)
Questions & Answers
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Nineth S
15 May 2018|
AnswerShow all 2 answers
Response from Clinton S | Reviewed this property |
yes, lots of it out front
0
Votes
Nancy C
6 November 2016|
AnswerShow all 3 answers
Response from Katie B | Reviewed this property |
We took an Uber into the city! was about $20!
0
Votes
FresnoCouple2014
17 August 2016|
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Response from Rvanthof | Reviewed this property |
Your can easily take the train. A cab is probably 50 bucks
0
Votes
Room Tips
"Higher floors are quieter"
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"Nice views from all sides, quiet, comfortable and friendly hotel"
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"I stayed at high floor, which was nice view and quiet."
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"if you can get a city skyline view on a high floor, I recommend it1"
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