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About
#3 of 4 hotels in Itasca
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Make a splash in The Westin Chicago Northwest's heated indoor pool on your next staycation to Itasca, close to O’Hare Airport and Schaumburg's Woodfield Mall. Start your day by fueling up with a Eat Well® smoothie at the hotel’s casual coffee house while catching up on work with our free hotel-wide Wi-Fi. Take an energizing run along the lake adjacent to the hotel or a swim in our heated indoor pool (open 9am to 7pm). Following a day well-spent in Itasca, a hot shower in your spacious bathroom—fully stocked with Westin White Tea Heavenly™ amenities—is a welcome reward. Cap off your nighttime routine with a peaceful sleep in our Heavenly® Bed, complete with seven plush layers to maximize comfort and replenish your energy. Whether you’re visiting for work, pleasure or both, this is the place to find your balance in Northwest Chicago and leave feeling refreshed and invigorated.
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Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bowling offsite
Kids club
Pets Allowed ( Dog / Pet Friendly )
Valet parking
Paid wifi
Hot bath
Indoor pool
Heated pool
Fitness classes
Coffee shop
Restaurant
Breakfast available
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Solarium
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Desk
Safe
Seating area
Coffee / tea maker
Cable / satellite TV
Bath / shower
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Modern
Languages Spoken
English
Location
676Reviews7Q+A100Room tips
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I continue to stay at this property Year after year but nothing seems to change to update and upgrade the very dated rooms. The location is very good if one has to be in Itasca - Schaumburg area but it is important to drive or use Uber for commuting.
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Date of stay: January 2023Trip type: Travelled on business
Room Tip: Rooms are good size
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
TravelingMom454 wrote a review Aug 2022
Washington DC, District of Columbia93 contributions84 helpful votes
Hotel's Favourite
We chose this hotel specifically because we needed a dog-friendly hotel outside of Chicago while on a road trip. We made a good choice with the Westin. There is no extra fee for a pet, and there was ample green space near the hotel to walk our pup. The rooms were comfortable. Parking is plentiful and free. One note is that the elevators are glass and the corridors on each floor overlook the open lobby on the main floor. If you are bothered by heights, you might want to request a lower floor.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Manager, Marketing at The Westin Chicago Northwest
Responded 17 Aug 2022
Thanks so much for your recent stay and your time in posting your review about your dog-friendly stay in Itasca! We always welcome your full family when you travel (including dogs!) and hope next time travel brings you to Northwest Chicago, you'll reach out and let us know how we can assist in securing your accommodations here at The Westin. Until then, safe travels!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Denise K wrote a review Jan 2023
Rooms are so hot with no ability to cool them off. There was a leak in the bathroom ceiling that they did not fix or offer a different room, just leaked all over the counter and toilet, making the floor slippery and all my personal items soaked. Very loud, all the noise from the lobby and hallways float up and walls are thin. Don’t plan on being able to actually sleep if staying here. Front desk promised breakfast would be open by 6:30am and it was not open each day until after we had to head out at 7am.
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Date of stay: January 2023Trip type: Travelled with friends
Value
Location
Service
Room Tip: The pool is closed, don’t pay for breakfast because it doesn’t open in time, it’s too hot in...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The hotel facilities are excellent. The rooms are large, and were very clean. The only problems I encountered were cost related. A cab was $70 from O'Hare and breakfast buffet at the hotel was $20, and not any better than other hotels. The hotel d does not have reasonably priced vending machines - snacks and soda are at their shop and pricey.
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Date of stay: November 2022
Location
Service
Sleep Quality
Room Tip: Ask for a room close to elevator and ice machine.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Staff was very friendly, and loved the Bistro. Bed was very comfortable. The hotel is 12 stories with all rooms opening up to a huge atrium in the middle with glass elevators. Issue with that layout is you can hear EVERYTHING - including drunken wedding parties stumbling through the lobby after midnight. Hotel should provide earplugs in all rooms, or hire security guards to move people along.
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Date of stay: September 2022Trip type: Travelled on business
Cleanliness
Service
Sleep Quality
Room Tip: Higher up floors might have less noise coming from the bar area on ground level.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
came in really late, Status was recognized, upgrade was given. room was a bit dated and beat up, hotel is due for a facelift. but everyone was nice and polite, breakfast was good. would stay again if I need to be in the area.
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Date of stay: September 2022Trip type: Travelled on business
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
After having made and double checked reservations I arrived after a $100 taxi trip from The overpriced airport to be informed by the front desk that they bounced my reservation to some large party and “get wrously covered the price of a new reaervation at the Renaissance Schaumburg Convention hotel”. Now I’m stuck canceling my dinner plans with aliens at the latest possible rude notice and waiting to take yet another taxi to some new place NOT of my choosing without knowing how close this is to my client’s offices for all day meetings tomorrow or not. I’m furious. I’m disgusted. I’m put out….sitting here just waiting for another taxi seething at how incredibly stupid and RUDE this is. F the Westin and Marriott
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This hotel is a hidden gem in the rough. The staff are phenomenal and it was very obvious that all levels of management sincerely cared about taking good care of the guests. I was also impressed by the condition of my guest room — it was very clean and well maintained.
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We stayed at the Westin on July 3, 2022 overnight. The lobby is spacious and modern. The restaurant has really good food, even if its pricey, Our room bed was comfortable. According to the lady at the front desk, Priceline customers are steered into certain rooms. We had adequate hot water for showers but noted that the bathroom seemed to have had water damage. The tub was cracked and had been patched. Mold and rust were evident on the tiles around the tub. The ceiling had rust and appeared to have been repaired. Towels were thin and skimpy. The phone in the room did not work. There was no sign stating you need to activate a button or lever to get it working. Internet service was spotty. It was ok for one night. But the property is not up to the standards of other Westins we have stayed in.…
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Date of stay: July 2022
Value
Cleanliness
Service
Room Tip: Ask for a room with no water damage,mold or rust.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Manager, Marketing at The Westin Chicago Northwest
Responded 17 Aug 2022
Thank you for your recent stay and for your feedback as we truly value your comments. We'll work with our team to review and address each. Your satisfaction is what our team strives for and hope we will have another chance to welcome you to the hotel when you return to the area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I reserved a room for one night on the web, but I wasn't able to find a confirmation email. I called up to ask if they could see if I had a room reserved, and they said they could not find one, so I asked her to book me a room. She booked me for two nights instead of one, and she apparently didn't see that there already was a room reserved on a debit card closed due to fraud. It was a battle to get them to refund the money, and they would only refund it to the card closed due to fraud so I still haven't been able to receive necessary funds at enormous inconvenience. The front desk manager still hasn't returned my call to discuss this.
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Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$121 - $176 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westin chicago northwest hotel itasca, westin itasca, itasca westin
FORMERLY KNOWN AS
Wyndham Northwest Chicago
LOCATION
United StatesIllinoisDuPage CountyItasca
NUMBER OF ROOMS
416
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Claim Your ListingTHE WESTIN CHICAGO NORTHWEST (Itasca) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor
Frequently Asked Questions about The Westin Chicago Northwest
Which popular attractions are close to The Westin Chicago Northwest?
Nearby attractions include Real Time Sports (1.1 km) and Overshadowed Theatrical Productions (0.6 km).
What are some of the property amenities at The Westin Chicago Northwest?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin Chicago Northwest?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Chicago Northwest?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Chicago Northwest?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to The Westin Chicago Northwest?
Conveniently located restaurants include Ellys Pancake House, RealTime Sports Bar and Grill, and Ma's Oriental Express.
Are there opportunities to exercise at The Westin Chicago Northwest?
Yes, guests have access to an indoor pool, a fitness centre, and fitness classes during their stay.
Are any cleaning services offered at The Westin Chicago Northwest?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Chicago Northwest?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Chicago Northwest offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to The Westin Chicago Northwest?
Many travellers enjoy visiting Muller House (11.5 km) and Wilder Mansion (11.9 km).