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Extended Stay America - Chicago - Hillside

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Traveller (52)
Room & Suite (30)
Dining (1)
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Overview
  • Excellent41%
  • Very good17%
  • Average10%
  • Poor9%
  • Terrible23%
Travellers talk about
“laundry room”(3 reviews)
“late check”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
Wheelchair Access
2 Star Hotel
All hotel details
Additional information
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Offers from Extended Stay America - Chicago - Hillside
Special Offer: Save up to 10% TODAY!
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Reviews (102)
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All reviewslaundry roomhome away from homelate checkenjoyed my staythe hotel staffrooms are cleanpanschicagostoveaptdowntowniltub
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21 - 25 of 102 reviews
Reviewed 31 July 2017

I would not recommend this hotel to anyone. A stay at Motel 6 would have been better than this. Room smelled of urine when the system was turned on. Fridge leaked. Staff was not friendly. Only good thing was that there was a target close...More

Review collected in partnership with Extended Stay
Thank 990dorothyc
Response from 00esa, General Manager at Extended Stay America - Chicago - HillsideResponded 3 August 2017

I apologize for the disappointing stay you had with us. We are extremely sorry for the odor issues and the inconvenience caused with our in-room amenities. Your feedback is a training tool to ensure all the steps within our housekeeping and maintenance team are been...More

Reviewed 24 July 2017

Room was not clean. Towels had hairs from past use. There was no breakfast at 8:30am. Breakfast is just a joke. Don't count breakfast if you are going to stay here. No facilities to buy milk etc..no stores around.More

Review collected in partnership with Extended Stay
Thank Rahul P B
Response from 00esa, General Manager at Extended Stay America - Chicago - HillsideResponded 25 July 2017

Rahul, we’re sorry for the issues you encountered. Your concerns will be shared with our housekeeping team to ensure proper procedures are maintained pertaining to cleanliness. Also, we will share your review with our Brand Leaders to assist them when determining new breakfast offerings for...More

Reviewed 24 July 2017

Stay away rooms are not clean and smells terrible even in non smoke room. Not going back for sure. In general extremely disappointed with stay. No option on breakfast and need to ask for it at front desk. Location is goodMore

Review collected in partnership with Extended Stay
Thank Nilesh G
Response from 00esa, General Manager at Extended Stay America - Chicago - HillsideResponded 25 July 2017

Nilesh, we’re sorry for your disappointment due to the smoke smell you experienced. We have strict policies where we prohibit smoking in some areas, so I appreciate you bringing this to our attention so we can address it appropriately. Thank you for staying with us,...More

Reviewed 7 July 2017

A hotel that needs help simple reason, to this is the room carpet dirty, shower curtains dirty, shower dirty, bed very uncomfortable, to much noise, night staff doesn't help to make sure the patrons are quiet. Very very poor room appearance. The over all of...More

Review collected in partnership with Extended Stay
Thank ricardoj311
Response from 00esa, General Manager at Extended Stay America - Chicago - HillsideResponded 8 July 2017

First and foremost, I would like to offer you my apologies for the inconveniences that you experienced during your stay with us. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have...More

Reviewed 6 July 2017

I would highly recommend this hotel, very large room and comfortable beds, very friendly staff and a very helpful manager. The rooms were very clean, wi fi and continental breakfast included, TV had a lot of variety and the price was excellent!More

Review collected in partnership with Extended Stay
Thank X8215JJrafaela
Response from 00esa, General Manager at Extended Stay America - Chicago - HillsideResponded 8 July 2017

Thank you for being our guest and for taking the time to review your experience at Extended Stay America - Chicago - Hillside. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$ 85 - US$ 141 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$ 85 - US$ 141 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveller (52)
Room & Suite (30)
Dining (1)
Questions & Answers
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Room Tips
"We were right around the corner from front desk and never heard a thing. Our room faced the back, and we..."
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"When you check in ask for cutlery and plates. Grab extra water and extras off the breakfast table because..."
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"The corridors looks a bit shady, prefer staying close to the lift lobby."
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"East end first floor is quieter, they also have two double beds."
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