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Extended Stay America - Chicago - Hillside

4575 Frontage Rd, Hillside, IL 60162-1700
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Traveller (52)
Room & Suite (39)
Dining (1)
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Rooms
23 Dec24 Dec
|
1 room, 2 adults, 0 children
Standard Room
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About
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Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.
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Property amenities
Breakfast included
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
Free High Speed Internet (WiFi)
Self-Serve Laundry
Non-Smoking Hotel
Room features
Kitchenette
Non-Smoking Rooms
Microwave
Suites
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104Reviews
76Photos
2Q+A
17Room tips
Traveller rating
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I was greeted after a five hour drive by an African American gentleman wearing a sleeveless t-shirt asking if I need something as I had been standing at the front desk for two minutes before he acknowledged me. I told the man that I was here to check in. He exclaimed that check
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Response from 00esa, Manager at Extended Stay America - Chicago - Hillside
Responded 27 Sep 2018
Todd, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Kindly give us another chance to accommodate you so we can deliver you with a better stay. Sincerely, Hotel Management
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The room was a good deal.
It claimed on Priceline that it was close to everything. It wasn't. The closest anything was a target half a mile away. The l track station was a 6 min drive in good traffic which rarely happened. It was also right along the highway so you could either h
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Response from 00esa, Manager at Extended Stay America - Chicago - Hillside
Responded 5 Aug 2018
Jordynn, thank you for taking the time to review our hotel. Although we’re glad to know you found us to be of a fair price, we apologize for the difficulties you had during your stay. Please be assured that we have shared your feedback with the concerned teams in order to improve our service and facilities moving forward. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
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First of all, I appreciate a hotel that will accommodate your pet, however, there were some drawbacks. I'll get to that in a minute.

We arrived at the hotel, prior to the check-in time of 3 pm. We arrived shortly after noon. We were told the room was not ready and they were chan
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Response from 00esa, Manager at Extended Stay America - Chicago - Hillside
Responded 14 Jun 2018
Thanks for being our guest. We apologize that you experienced so many difficulties while you were here. This is not the type of review we are accustomed to receiving, and it is disappointing to know we couldn't deliver you with a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
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We were in for a little over night trip to Chicago so we didn't spend that much time in the room. The bed was decent. Only real complaint I had was very little is provided. No ice machine (we had to fill ice trays and freeze them In the freezer), no hair dryer, and breakfast only
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Response from 00esa, Manager at Extended Stay America - Chicago - Hillside
Responded 6 Jun 2018
April, we appreciate you choosing our hotel and for providing your rating. It felt good to know you were satisfied with most of our offerings, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. Please know we have a full-size refrigerator with ice trays for guests’ convenience in every room and therefore, we do not have ice machines. Kindly note, in-room amenities such as hair-dryers are available at front desk to ensure their cleanliness. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
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I stayed at this location for a funeral, we had 4 rms booked and needed another one but front desk told us they were booked up. Funny thing was I was able to book it online. Then we came in late to our room and when we tried to go to bed and lay down we discovered the sheets had
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Response from 00esa, Manager at Extended Stay America - Chicago - Hillside
Responded 22 May 2018
Vanessa, thank you for your stay with us and for the candid review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favourable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
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Extended Stay - Room Rug - Hillside, IL
Bath Tub
Toilet (My makeshift storage for used towels :^))
Bathroom Counter
Bathroom Sink
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I saw that it was recently renovated. What do you mean? In other words, what was renovated (e.g. new more comfortable beds, etc) When was your hotel renovated (e.g. what dates)? Thanks
How much is it to live in this hotel (2beds preferrably)? Also, how long can I stay?
"find another destination"
"We were right around the corner from front desk and never heard a thing. Our room faced the back, and we never heard any highway traffic."
"When you check in ask for cutlery and plates. Grab extra water and extras off the breakfast table because they will run out."
"The corridors looks a bit shady, prefer staying close to the lift lobby."
"East end first floor is quieter, they also have two double beds."
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PRICE RANGE
US$ 75 - US$ 100 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stay america hillsideextended stay hillsidehillside extended stay
LOCATION
United StatesIllinoisHillside
NUMBER OF ROOMS
122
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