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Extended Stay America - Chicago - Hillside

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27 Jan28 Jan
1 room, 2 adults, 0 children
Standard Room
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Reviews (104)
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1 - 5 of 104 reviews
Reviewed 27 September 2018

I was greeted after a five hour drive by an African American gentleman wearing a sleeveless t-shirt asking if I need something as I had been standing at the front desk for two minutes before he acknowledged me. I told the man that I was...More

Date of stay: September 2018
Thank jtoddbradshaw
Response from 00esa, Manager at Extended Stay America - Chicago - HillsideResponded 28 September 2018

Todd, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we failed in this attempt. We can assure you that what you experienced is not...More

Hotel's Favourite
Reviewed 5 May 2018

When I walked in first, Rick welcomed me and provided a wonderful room. This set the tone for my stay and I never realized it was three weeks before I had to check out! The staff is wonderful and the rooms were maintained extremely clean....More

Date of stay: April 2018
Thank StateofArt14
Response from 00esa, Manager at Extended Stay America - Chicago - HillsideResponded 6 May 2018

Thanks for being our guest. We are glad to know you found our location to be convenient and that you were pleased with your fully-equipped room. Your compliments have been shared Rick for exceeding your expectations. We would love you to stay with us every...More

Reviewed 5 August 2018 via mobile

The room was a good deal. It claimed on Priceline that it was close to everything. It wasn't. The closest anything was a target half a mile away. The l track station was a 6 min drive in good traffic which rarely happened. It was...More

Date of stay: July 2018
Thank Jordynn F
Response from 00esa, Manager at Extended Stay America - Chicago - HillsideResponded 6 August 2018

Jordynn, thank you for taking the time to review our hotel. Although we’re glad to know you found us to be of a fair price, we apologize for the difficulties you had during your stay. Please be assured that we have shared your feedback with...More

Reviewed 14 June 2018 via mobile

First of all, I appreciate a hotel that will accommodate your pet, however, there were some drawbacks. I'll get to that in a minute. We arrived at the hotel, prior to the check-in time of 3 pm. We arrived shortly after noon. We were told...More

Date of stay: June 2018
1  Thank PJROPER59
Response from 00esa, Manager at Extended Stay America - Chicago - HillsideResponded 15 June 2018

Thanks for being our guest. We apologize that you experienced so many difficulties while you were here. This is not the type of review we are accustomed to receiving, and it is disappointing to know we couldn't deliver you with a perfect stay. Your comments...More

Reviewed 6 June 2018 via mobile

We were in for a little over night trip to Chicago so we didn't spend that much time in the room. The bed was decent. Only real complaint I had was very little is provided. No ice machine (we had to fill ice trays and...More

Date of stay: June 2018
Thank April P
Response from 00esa, Manager at Extended Stay America - Chicago - HillsideResponded 7 June 2018

April, we appreciate you choosing our hotel and for providing your rating. It felt good to know you were satisfied with most of our offerings, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. Please know we...More

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Room Tips
"find another destination"
27 Sep 2018
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"We were right around the corner from front desk and never heard a thing. Our room faced the back, and we..."
13 Jun 2017
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"When you check in ask for cutlery and plates. Grab extra water and extras off the breakfast table because..."
22 Jun 2016
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"The corridors looks a bit shady, prefer staying close to the lift lobby."
19 May 2016
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US$ 72 - US$ 101 (Based on Average Rates for a Standard Room)
extended stay america hillsideextended stay hillsidehillside extended stay
United StatesIllinoisHillside
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