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Extended Stay America - Chicago - Hillside

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Traveller (52)
Room & Suite (39)
Dining (1)

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Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.
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Property amenities
Breakfast included
Free Parking
Free High Speed Internet (WiFi)
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair Access
Room features
Kitchenette
Microwave
Non-Smoking Rooms
Suites
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HOTEL STYLE
Quaint
Family
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104Reviews
76Photos
3Q+A
17Room tips
Traveller rating
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Popular mentions
I was greeted after a five hour drive by an African American gentleman wearing a sleeveless t-shirt asking if I need something as I had been standing at the front desk for two minutes before he acknowledged me. I told the man that I was here to check in. He exclaimed that
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Response from 00esa, Manager at Extended Stay America - Chicago - Hillside
Responded 27 Sep 2018
Todd, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Kindly give us another chance to accommodate you so we can deliver you with a better stay. Sincerely, Hotel Management
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Hotel's Favourite
When I walked in first, Rick welcomed me and provided a wonderful room. This set the tone for my stay and I never realized it was three weeks before I had to check out! The staff is wonderful and the rooms were maintained extremely clean. The location too is great. The bus
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Response from 00esa, Manager at Extended Stay America - Chicago - Hillside
Responded 5 May 2018
Thanks for being our guest. We are glad to know you found our location to be convenient and that you were pleased with your fully-equipped room. Your compliments have been shared Rick for exceeding your expectations. We would love you to stay with us every time that you visit Extended Stay America. Sincerely, Hotel Management
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The room was a good deal. It claimed on Priceline that it was close to everything. It wasn't. The closest anything was a target half a mile away. The l track station was a 6 min drive in good traffic which rarely happened. It was also right along the highway so you could either
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Response from 00esa, Manager at Extended Stay America - Chicago - Hillside
Responded 5 Aug 2018
Jordynn, thank you for taking the time to review our hotel. Although we’re glad to know you found us to be of a fair price, we apologize for the difficulties you had during your stay. Please be assured that we have shared your feedback with the concerned teams in order to improve our service and facilities moving forward. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
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First of all, I appreciate a hotel that will accommodate your pet, however, there were some drawbacks. I'll get to that in a minute. We arrived at the hotel, prior to the check-in time of 3 pm. We arrived shortly after noon. We were told the room was not ready and they were
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Response from 00esa, Manager at Extended Stay America - Chicago - Hillside
Responded 14 Jun 2018
Thanks for being our guest. We apologize that you experienced so many difficulties while you were here. This is not the type of review we are accustomed to receiving, and it is disappointing to know we couldn't deliver you with a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
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We were in for a little over night trip to Chicago so we didn't spend that much time in the room. The bed was decent. Only real complaint I had was very little is provided. No ice machine (we had to fill ice trays and freeze them In the freezer), no hair dryer, and breakfast
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Response from 00esa, Manager at Extended Stay America - Chicago - Hillside
Responded 6 Jun 2018
April, we appreciate you choosing our hotel and for providing your rating. It felt good to know you were satisfied with most of our offerings, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. Please know we have a full-size refrigerator with ice trays for guests’ convenience in every room and therefore, we do not have ice machines. Kindly note, in-room amenities such as hair-dryers are available at front desk to ensure their cleanliness. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
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Extended Stay - Room Rug - Hillside, IL
Bath Tub
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Stayed at extended stay America in hillside in 2017 thru Jan of 2018, very dirty, people always walking the halls in the middle of the night, smelled like skunk, the garbage room was always full, actually over flowing. Front desk very rude, always on the phone, and cell phones, internet was always out. Employees walk around like they are doing you a favor being there. Laundry room smelled, could not wash my clothes, thick white stuff in the laundry machine. New Years eve was scared to death, people were walking and taking elevators all night. to find out there was a break in. front desk was no where to be found. My car was broken into, they broke the lock manager said that his has been broken into every year, I had to get my car lock fixed. Needless to say they did not pay, so stay there at your own risk. 2018 needed to stay there again, walked out, as I entered the room, smelled a strong smell of urine, went to the front desk and she said she would have the carpet cleaned, she gave me another room, As I turned the bed down because I bring my own sheets, bed bugs were crawling on the sheets. took everything out and left. Will never return to that place, Manager asked me to speak to his district manager last year, I am sorry I did, I felt pressured. I spoke to guest services they advised me that the manger said that it was all a lie, it was not, and the district manager would not be calling you. WoW, Shameful really because you do not have good reviews at all. If it was all a lie why would your front desk give me another room or refund my money. And why would she tell me she would have your maintenance man go and spray for Bed Bugs !!! Time to call the health department. People walking in halls looking for weed, now I know what the smell of skunk is.!!!!!!!!!!!!!!!!!
"find another destination"
"We were right around the corner from front desk and never heard a thing. Our room faced the back, and we never heard any highway traffic."
"When you check in ask for cutlery and plates. Grab extra water and extras off the breakfast table because they will run out."
"The corridors looks a bit shady, prefer staying close to the lift lobby."
"East end first floor is quieter, they also have two double beds."
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PRICE RANGE
US$ 73 - US$ 106 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stay america hillsideextended stay hillsidehillside extended stay
LOCATION
United StatesIllinoisHillside
NUMBER OF ROOMS
122
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