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Extended Stay America - Chicago - Hillside

Traveller (52)
Room & Suite (39)
Dining (1)
  • Excellent41%
  • Very good17%
  • Average10%
  • Poor9%
  • Terrible23%
Travellers talk about
“laundry room”(3 reviews)
“late check”(2 reviews)
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Pets Allowed
2 Star Hotel
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30 Jul31 Jul
1 room, 2 adults, 0 children
Standard Room
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Reviews (102)
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All reviewslaundry roomhome away from homelate checkenjoyed my staythe hotel staffrooms are cleanpanschicagostoveaptdowntowniltub
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1 - 5 of 102 reviews
Reviewed 14 June 2018 via mobile

First of all, I appreciate a hotel that will accommodate your pet, however, there were some drawbacks. I'll get to that in a minute. We arrived at the hotel, prior to the check-in time of 3 pm. We arrived shortly after noon. We were told...More

Response from 00esa, Manager at Extended Stay America - Chicago - HillsideResponded 15 June 2018

Thanks for being our guest. We apologize that you experienced so many difficulties while you were here. This is not the type of review we are accustomed to receiving, and it is disappointing to know we couldn't deliver you with a perfect stay. Your comments...More

Hotel's Favourite
Reviewed 5 May 2018

When I walked in first, Rick welcomed me and provided a wonderful room. This set the tone for my stay and I never realized it was three weeks before I had to check out! The staff is wonderful and the rooms were maintained extremely clean....More

Thank StateofArt14
Response from 00esa, Manager at Extended Stay America - Chicago - HillsideResponded 6 May 2018

Thanks for being our guest. We are glad to know you found our location to be convenient and that you were pleased with your fully-equipped room. Your compliments have been shared Rick for exceeding your expectations. We would love you to stay with us every...More

Reviewed 6 June 2018 via mobile

We were in for a little over night trip to Chicago so we didn't spend that much time in the room. The bed was decent. Only real complaint I had was very little is provided. No ice machine (we had to fill ice trays and...More

Thank April P
Response from 00esa, Manager at Extended Stay America - Chicago - HillsideResponded 7 June 2018

April, we appreciate you choosing our hotel and for providing your rating. It felt good to know you were satisfied with most of our offerings, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. Please know we...More

Reviewed 22 May 2018 via mobile

I stayed at this location for a funeral, we had 4 rms booked and needed another one but front desk told us they were booked up. Funny thing was I was able to book it online. Then we came in late to our room and...More

1  Thank Vanessa M
Response from 00esa, Manager at Extended Stay America - Chicago - HillsideResponded 22 May 2018

Vanessa, thank you for your stay with us and for the candid review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favourable impression. We fell short in making that happen for you, and we...More

Reviewed 14 April 2018 via mobile

I am mortified that this particular extended stay, was not clean, towels had black marks on them. Tub was dirty, Ants in the room. In addition, when I first got in the room the bedding was rolled back in a fashion with one pillow laying...More

1  Thank Rainell N
Response from 00esa, Manager at Extended Stay America - Chicago - HillsideResponded 18 April 2018

Rainell, thank you for taking the time to share your review. Our staff is committed to providing fresh, clean accommodations for all of our guests, so we're sorry this was not the case for you. We are already taking steps to ensure such mistakes do...More

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Top amenities
Breakfast included
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Breakfast included
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
Self-Serve Laundry
Room amenities
Price range
US$ 88 - US$ 148 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Price range
US$ 88 - US$ 148 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveller (52)
Room & Suite (39)
Dining (1)
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Room Tips
"We were right around the corner from front desk and never heard a thing. Our room faced the back, and we..."
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"When you check in ask for cutlery and plates. Grab extra water and extras off the breakfast table because..."
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"The corridors looks a bit shady, prefer staying close to the lift lobby."
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"East end first floor is quieter, they also have two double beds."
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