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All reviewsbotanical gardensrooms were cleanroom keythe shuttle driverparking lotindoor poolone night stayfront desk staffbusiness tripstaff was friendlybistrochicagolobbynorthbrookexpresswaysheridannicole
our staff meet in the conference room this morning. It was set up perfectly. Nicole did a great job. There was a big white board, along with the dry erase. Plenty of fresh coffee, hot water and tea. Fresh squeezed orange juice as well. Room...More
The courtyard side room was nice and quiet and staff very pleasant at front desk. Beautiful weather meant that guests were very happy to have a reading area in the sun on comfortable furniture in the "courtyard". Location of the hotel is easy to get...More
Given that this hotel is surrounded by busy roads, I was pleasantly surprised at how quiet my courtyard-facing room was. Room was comfortable and well-appointed, shower was nice, powerful spray and plenty of hot water
Two nights of three, well past midnight, your room smoke alarms come alive with lights and alarms that override any snooze alarm and jolt you out of a sound sleep and into emergency mode. The café chef abruptly walks off the job mid-week. And this...More
Ka-bumping long the aged Skyway we smell Gary and then Chicago looms through the haze off in the distance to our right. The roads merge together and eventually we spin out along the Kennedy and then the Edens to this Marriott at Lake Cook Road....More
Response from Diana B, Manager at Courtyard Chicago Highland Park/NorthbrookResponded 3 April 2016
We greatly appreciate you taking the time to provide a review for us! You are absolutely correct that there are various attractions and restaurants nearby our location. Although we see your stay was not perfect, we are always looking for ways to improve...More
Response from william m | Reviewed this property |
This question is far more interesting than my answer: not only do I not know, but I've never thought of it applied to any hotel. I can think of some both legal and experiential reasons why this prohibition might be in... More
This question is far more interesting than my answer: not only do I not know, but I've never thought of it applied to any hotel. I can think of some both legal and experiential reasons why this prohibition might be in effect, including liability for anyone under 21 and the responsibility of the hotel for conduct of minors. And how far under 21? I would be interested in hearing what the General Manager has to say.
Thank you for taking the time to ask your question regarding potential pests at our hotel. Please know this is something that we train all of our housekeeping associates on to make sure they are inspecting... More
Thank you for taking the time to ask your question regarding potential pests at our hotel. Please know this is something that we train all of our housekeeping associates on to make sure they are inspecting our rooms and beds daily during housekeeping service to ensure our hotel is free of unwelcome pests and bed bugs.
This training is on going and we also utilize a pest control company who come in and complete monthly service to our hotel to ensure we are pest free. If you would like any further information I welcome any opportunity to speak to you in regards to these concerns.
Thank you again for your question; we hope to have you as a guest when your travels bring you to Highland Park.