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Extended Stay America - Chicago - Hanover Park

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Ratings and reviews
Ratings
Location
Cleanliness
Service
Value
Travellers talk about
“manager matt”(2 reviews)
“chicago area”(3 reviews)
“front desk”(7 reviews)
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What's included
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Suites
Kitchenette
2 Star Hotel
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be...
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Location and contact
1075 E Lake St, Hanover Park, IL 60133-5494
Hotel website
18.6 km to O'Hare Intl Airport
27 restaurants are within a 2 km radius
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Reviews (39)
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6
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LanguageEnglish
18
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6
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All reviewsmanager mattchicago areafront deskgreat place to stayinternet
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1 - 5 of 38 reviews
Reviewed 3 weeks ago via mobile

The entire facility smells like smoke. The lobby, the elevator, the stairwell, the hallways... our only reprieve from the smell was our room, which was non-smoking. There was a woman smoking a cigarette on the ELEVATOR and she was obviously not the only person who...More

Thank keyslinds
Response from 00esa, Manager at Extended Stay America - Chicago - Hanover ParkResponded 3 weeks ago

Thank you for being our guest and for sharing your feedback. We apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and we are sorry if the smell compromised your experience. We will...More

Reviewed 12 June 2018

We chose this hotel for a recent family trip to the Chicago area. Unfortunately, we were not pleased. When we showed up a drunk guy with a bloody nose was standing outside the entrance greeting people as they walked in. We thought this was probably...More

Thank chaosandcandy
Response from 00esa, Manager at Extended Stay America - Chicago - Hanover ParkResponded 4 weeks ago

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management

Reviewed 3 April 2018

Our room was clean, but the rooms are old and smells old. Layout is not functional/ kitchenette next to the bed and living area at the end of the room (king size suite) It felt like a hospital not a hotel. Creepy hotel. I was...More

Review collected in partnership with Extended Stay
Thank paulatN3210ZM
Response from 00esa, Manager at Extended Stay America - Chicago - Hanover ParkResponded 4 April 2018

Paul, thank you for taking the time to review your stay with us. Your feedback gives us the information we need to better serve our guests and is much appreciated. Even though our hotel receives high ratings for cleanliness and the overall condition of our...More

Reviewed 11 February 2018

These three people have always gone the extra mile to make my visit at they’re hotel the best possible and that’s why I recommend this location over other locations because of they’re customer service specifically. Edna is the best CSR that I’ve ever encountered she...More

Thank isaiahharo10
Response from 00esa, Manager at Extended Stay America - Chicago - Hanover ParkResponded 12 February 2018

Thanks for making Extended Stay America a part of your travel plans. We are glad to know your stay with us was comfortable and that you were satisfied with all that we have to offer. We will surely share your praises with Edna, Matt, and...More

Reviewed 8 August 2017

Relatively clean, but very basic room and outdated and in my view depressing hotel. It served my purpose due to location but at the price I should have paid a little more to have a nicer room and amenities.More

Review collected in partnership with Extended Stay
Thank Steve M
Response from 00esa, General Manager at Extended Stay America - Chicago - Hanover ParkResponded 10 August 2017

Steve, thanks for evaluating your stay. We are glad to read you had an overall pleasant visit and our facilities were adequate to your needs. However, we are sorry for any inconvenience you had while here. We hope to see you again and have the...More

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About
Amenities
Top amenities
Breakfast included
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Breakfast included
Free Parking
Wheelchair Access
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Things to do
Tennis Court
Details
Price range
US$ 78 - US$ 97 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$ 78 - US$ 97 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Questions & Answers
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Room Tips
"lots of ants in the hotel rooms. nothing appealing about the place."
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"For long stays make sure your room receives some sun lights for better mood"
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"avoid room 139"
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"This hotel is in a pretty good location -- close to expressways, shopping, etc."
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