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Extended Stay America - Chicago - Gurnee

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Traveller (18)
Room & Suite (29)
Dining (1)
Overview
  • Excellent43%
  • Very good20%
  • Average13%
  • Poor12%
  • Terrible12%
Travellers talk about
“grab and go”(6 reviews)
“front desk”(22 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Suites
Kitchenette
Multilingual Staff
2 Star Hotel
All hotel details
Additional information
Offers from Extended Stay America - Chicago - Gurnee
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Offers from Extended Stay America - Chicago - Gurnee
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Rooms
5 Aug6 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (120)
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118 results
Traveller rating
49
23
16
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15
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LanguageEnglish
49
23
16
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15
Show reviews that mention
All reviewshome away from homegrab and gofront deskon a daily basishotel managersweet ladysix flagssafe locationawesome joblaundry roomluggage cartlay your headwould highly recommend this hotelrooms are spaciousgurnee arealake countyolive garden
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1 - 5 of 118 reviews
Reviewed 1 week ago via mobile

I was very disappointed with my stay here. When I arrived, local police were outside the front entrance door interviewing 2 people which made it very scary. Lots of people lurking around the parking lot and hallway areas. Hallways smelt nasty. Room was ok. Nothing...More

Thank JWinarski
Response from 00esa, Manager at Extended Stay America - Chicago - GurneeResponded 1 week ago

Thank you for staying at our hotel. We are sorry you felt unsafe at our property. We take the safety & security of all of our guests very seriously, and our well-trained staff is capable of handling any situation, so please be ensured that our...More

Hotel's Favourite
Reviewed 22 March 2018 via mobile

Its the staff at this location that makes everything perfect. Kathy, Kaylee, Lynn, Dave and Josh are ALL great!! Friendly, kind, helpful and truly go above & beyond. They are role models of outstanding customer service in every aspect. Dont hesitate, you wont be sorry.More

1  Thank Lori G
Response from 00esa, Manager at Extended Stay America - Chicago - GurneeResponded 23 March 2018

Lori, thank you for the wonderful review of Extended Stay America. We appreciate you taking time to share your experience with other travelers. Our team will be pleased to know they had a role in making your stay with us a memorable one. Thanks once...More

Reviewed 3 weeks ago

So, we stayed here for Memorial Day and had this place booked already for two weeks later on my my bday. I want to say that the staff was nice, but the room was extremely dirty and disgusting each time to the point I felt...More

Thank ChiTown2Vegas
Response from 00esa, Manager at Extended Stay America - Chicago - GurneeResponded 3 weeks ago

It was extremely disappointing to read your comments. You deserved a clean, comfortable, and a stress-free stay, and we can’t’ apologize enough for what you encountered. We take the cleanliness very seriously, and for sure we allocated you the wrong room which was not ready...More

Reviewed 31 May 2018

I have been stay here for multiple weeks at a time for several years. The facility are always clean and maintained. The price is very reasonable for the area and most importantly the staff is great! Special Kudos to Lynn. If you need a kitchenette...More

Thank hanshaas2017
Response from 00esa, Manager at Extended Stay America - Chicago - GurneeResponded 1 June 2018

We appreciate your loyalty towards Extended Stay America and the wonderful feedback about your experience here. We are thrilled to know you liked our well-maintained property and that you were awed by our excellent hospitality. Thanks for your positive comments, and we look forward to...More

Reviewed 25 May 2018

The entire hotel smelled, the shower handle fell off, there was a stain on the sheets, elevator was filthy. Adjoining rooms = can hear everything your neighbors are doing. Only perks were great location and nice staff. Still, there are a boatload of hotels within...More

Thank KristenLB62
Response from 00esa, Manager at Extended Stay America - Chicago - GurneeResponded 26 May 2018

Kristen, it is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is...More

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About
Amenities
Top amenities
Breakfast included
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Breakfast included
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
Laundry Service
Multilingual Staff
Self-Serve Laundry
Non-Smoking Hotel
Room amenities
Microwave
Details
Price range
US$ 73 - US$ 143 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$ 73 - US$ 143 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (18)
Room & Suite (29)
Dining (1)
Questions & Answers
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Room Tips
"1st floor is quieter away from the front desk"
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"First floor cloe to the coffee can be louder than elsewhere. Higher floors and rooms further from the lobby..."
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"Don't choose this hotel at all! Until they get the Smoking Problem under control."
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"Go elsewhere unless you have no other options."
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