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Extended Stay America - Chicago - Gurnee

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30 Dec31 Dec
1 room, 2 adults, 0 children
Standard Room
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Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Breakfast included
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
Free High Speed Internet (WiFi)
Laundry Service
Multilingual Staff
Self-Serve Laundry
Non-Smoking Hotel
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Room features
Non-Smoking Rooms
Air Conditioning
Family Rooms
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33Room tips
Traveller rating
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Nice clean hotel,, great housekeeping,, great service at the front desk,, the rates are a little high but it’s worth the stay,, Six flags is about five minutes away,, there are all types of restaurants in the area,, quiet area nice place to relax.
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Response from 00esa, Manager at Extended Stay America - Chicago - Gurnee
Responded 7 Nov 2018
Thank you for taking the time to share your feedback of Extended Stay America. It felt good to know you liked our location close to many interesting places and that our excellent service made your trip a memorable one. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
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Great stay. Close to everything. Room was clean. The room was convienient and cheap. Staff was helpful and friendly. I was ofered more than one room and floor that was best for us. Would stay at a hotel like this again in the future.
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Response from 00esa, Manager at Extended Stay America - Chicago - Gurnee
Responded 6 Nov 2018
Jeannette, please accept our sincere thanks for reviewing your stay at Extended Stay America. We are delighted to read that our well-kept room, location, and hospitality, made such a wonderful impression on you. Your recognition of our efforts will serve to motivate us even more! Thank you for the recommendation, and we can’t wait to host you both again on a future visit to the area. Sincerely, Hotel Management
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From the moment you enter the building until you go to the room, the smell was terrible. I was a big mistake to book this hotel. Scary place! Did not feel comfortable to stay here! Really can't sleep from the smell and the atmosphere in this property.
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Response from 00esa, Manager at Extended Stay America - Chicago - Gurnee
Responded 23 Aug 2018
Please accept our sincere apologies for failing to provide you the clean and comfortable stay that you deserved. We take these issues very seriously, and steps are already underway with our housekeeping team to ensure this does not happen again. We can absolutely do better, and we hope you will consider giving us the opportunity in the future to prove that to you. Sincerely, Hotel Management
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I was very disappointed with my stay here. When I arrived, local police were outside the front entrance door interviewing 2 people which made it very scary. Lots of people lurking around the parking lot and hallway areas. Hallways smelt nasty. Room was ok. Nothing special. Made s
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Response from 00esa, Manager at Extended Stay America - Chicago - Gurnee
Responded 14 Jul 2018
Thank you for staying at our hotel. We are sorry you felt unsafe at our property. We take the safety & security of all of our guests very seriously, and our well-trained staff is capable of handling any situation, so please be ensured that our guests would never be inconvenienced. Also, your feedback has been shared with the housekeeping team. We hope to have an opportunity of hosting you again so that we can make your next visit a memorable one. Sincerely, Hotel Management
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So, we stayed here for Memorial Day and had this place booked already for two weeks later on my my bday. I want to say that the staff was nice, but the room was extremely dirty and disgusting each time to the point I felt I might get a disease. One time is an accident, but twi
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Response from 00esa, Manager at Extended Stay America - Chicago - Gurnee
Responded 27 Jun 2018
It was extremely disappointing to read your comments. You deserved a clean, comfortable, and a stress-free stay, and we can’t’ apologize enough for what you encountered. We take the cleanliness very seriously, and for sure we allocated you the wrong room which was not ready to be occupied. Your feedback has been discussed with our Housekeeping and Front Office team to ensure they communicate well and assure such incident is never repeated again in future. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
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"1st floor is quieter away from the front desk"
"First floor cloe to the coffee can be louder than elsewhere. Higher floors and rooms further from the lobby on the first floor are quieter."
"Don't choose this hotel at all! Until they get the Smoking Problem under control."
"Go elsewhere unless you have no other options."
"Be careful as the hotel is not cleaned frequently."
US$ 55 - US$ 91 (Based on Average Rates for a Standard Room)
extended stay gurneegurnee extended stayextended stay america gurnee
United StatesIllinoisGurnee
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