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KeyLime Cove Indoor Waterpark Resort

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#1 of 12 Hotels in Gurnee
Certificate of Excellence
GreenLeadersSilver level
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KeyLime Cove Indoor Waterpark Resort
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1,525 Reviews from our TripAdvisor Community

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There are newer reviews for KeyLime Cove Indoor Waterpark Resort
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Showing 1,523: English reviews
Waukegan, Illinois
Reviewed 18 December 2014

We recently had our company Christmas party at Key Lime Cove. From the start of the party planning to the night of the event, the KLC event planning staff did a remarkable job. On the night of the party, the banquet manager was not just onsite, but in and around the banquet room throughout the entire evening and did an...

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Helpful?
Thank Patricia R
Kaitlyn B, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Dear Patricia R, Thank you for taking the time to post such wonderful feedback about your Company Christmas Party! We were so thrilled to have your group here. It sounds like you really enjoyed working with our Sales Team, as well as our Banquet manager and staff. It is great to hear that our banquet manager Jake, did an outstanding...

Geneva, Illinois
Reviewed 12 December 2014

First, I would like to say that our stay itself was great. The rooms were nice, all the staff was very friendly and it was fun for our group of 12 ranging in age from 5 to 60+. Given the holiday I was more than impressed with how everything was handled during the stay. This was our second visit to...

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Helpful?
Thank TrishTravel81
Kaitlyn B, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Dear TrishTravel81, Thank you for your review. We are happy to hear that your family spent the holiday with us! It sounds like your family had a great time. I am sorry to hear that you were frustrated with our front office staff. After speaking with our accounting team, it appears that we have received correspondence from your bank regarding...

Chicago, Illinois
Reviewed 10 December 2014

Clean hotel, friendly and helpful staff. Great waterpark for the kids. Excellent supervision and safety standards with attentive life-gaurds. Highly recommended for a nice trip away for a day or two. Six Flags is close by if you visit in the Summer and there is also a local mall for Mamas who like to shop. This is our 6th time...

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Helpful?
3Thank janette g
Kaitlyn B, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Dear Janette g, Thank you for your Splash-tacular review! It sounds like the entire family enjoyed splishin’ and splashin’ inside our waterpark, Lost Paradise. We appreciate that you noticed the high safety standards and attentiveness of our lifeguard staff. The safety of our guests is the staff’s number one priority. We’re thrilled to hear that this has been your 6th...

Reviewed 7 December 2014

Great mini getaway!!! Kids loved it, we had such a awesome time! My husband and I were able to kick our feet up, while enjoying their delicious drinks and let the kids burn out all that energy!! Big THANK YOU to Timothy Block for making our stay extra special!

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Helpful?
1Thank Jessicaishay
Kaitlyn B, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Dear Jessicaishay, Thank you for your wonderful review! We are glad to hear that your mini vacation was a hit with the entire family. Here at Keylime Cove we have plenty of activities to entertain all ages. It sounds like your Lil’ Limers had a blast in our indoor waterpark, while you enjoyed a few delicious drinks in paradise. We...

Reviewed 7 December 2014 via mobile

I've been here in the past and I loved it! All the staff are very friendly and helpful I'm coming here next weekend and I'm very excited also most places you could smell chlorine but at this place you can't which I love the pizza place right in front of the water park has very nice staff and the pizza...

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Helpful?
1Thank Casey C
Kaitlyn B, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Dear, Casey C Wow! What a Splash-tastic review! We are glad to hear that you found our staff to be friendly and accommodating. Here at KeyLime Cove we strive to provide our guests with unbeatable customer service. It sounds like your family really enjoyed our indoor waterpark, Lost Paradise. It’s great that you noticed the lack of heavy chlorine odor....

Manteno, Illinois
Reviewed 1 December 2014

We just got home from an overnight here, the Saturday after Thanksgiving. The waterpark was great for my 7 year old son. When we checked in I asked what the capacity was, they were at 65% but on Sunday they were only at 15%. Even at 65% the waterpark wasn't crowded, lines very reasonable at the slides. While waiting in...

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Helpful?
2Thank Kathy R
Kaitlyn B, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Dear Kathy R, Thank you for your review! We are happy to hear that you enjoyed our Indoor Water Park, Lost Paradise. As well as our Arcade, Riptide Reef. We are concerned to hear that you witnessed one of our lifeguards texting. I assure you that our lifeguard requirements and policies are very strict and our lifeguards take the responsibility...

Reviewed 30 November 2014

We have stayed here many times. This time we upgraded to a suite (lol). It was noisy and the back room was freezing cold. The shower curtain rod was hanging by a single screw and the tub wouldn't drain. Even a blood? smear on the wall. Carpets throughout the hotel looked gross. We were very disappointed with the waterpark and...

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Helpful?
1Thank YvetteKatherine
Kaitlyn B, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Dear YvetteKatherine, Thank you for taking the time to write this review. We are very sorry to hear that you did not enjoy your experience with us here at KeyLime Cove. If you ever have issues with your overnight accommodations, we urge you to contact a manager immediately. The Director of Guest Services, Richard Sasso would like an opportunity to...

LaPorte, Indiana
Reviewed 30 November 2014

I stayed at KeyLime with my sister and daughters on black Friday. Our food was great and all the servers were awesome. The water park itself was fun if I had younger kids with me they would of really enjoyed the park very kid oriented. Online they advertized a black friday deal and would not honor it for black friday!...

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Helpful?
1Thank bsulli2014
Kaitlyn B, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Dear Bsulli2014, Thank you for your review! We are glad that you and your family enjoyed your stay here at KeyLime Cove. I am sorry to hear that you did not enjoy your visit to our Spa, Paradise Mist. Our Spa Director Sabrina Roddy would like an opportunity to speak with you about your experience. Please contact her at sroddy@keylimecove.com....

elmwood park il
Reviewed 30 November 2014 via mobile

I stayed at the resort on Thanksgiving day for 2 nights with my husband and 2 boys ages 8 and 3. We had the Thanksgiving Day dinner that was ok, for the price I expected a little more. My boys enjoyed swimming and playing at the arcade. They got a animal balloon from a balloon twister and watched a magic...

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Helpful?
2Thank cicero79
Kaitlyn B, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Dear Cicero79, Thank you for your Splash-Tacular Review! It sounds like your family had a great time in our Arcade, RipTide Reef. As well as our Indoor Water Park, Lost Paradise. We are happy to hear that you were able to enjoy our onsite Magic Show and Balloon Artist. I am sorry to hear that you were less than pleased...

Chicago, Illinois
Reviewed 29 November 2014

Our family of 10 ages 2 years to 58 years had a wonderful time here over the Thanksgiving Holiday! We checked in at 11 a.m. Tuesday and checked out Friday. The check in was easy and the staff was super friendly! The bellhop did not even accept a tip for helping us with our luggage to our rooms. Said "the...

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Helpful?
1Thank Married2uJL
Kaitlyn B, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Dear Married2ujl, Thank you for your fantastic and detailed review. We are very happy to hear that everyone in your family had an overall wonderful stay with us. We do have plenty of different activities to appeal to all ages. We appreciate that you found our staff to be professional and accommodating. Customer service is a big deal to us...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Meeting Rooms
Official Description (provided by the hotel)
KeyLime Cove offers something for everyone at its all thrills, no chills indoor oasis. The Key West inspired resort is a perfect getaway that’s within an hour drive from Chicago or Milwaukee. Relax in a resort-style suite or guest room, or rejuvenate at Paradise Mist Spa. Featuring a 65,000 sq ft Indoor Waterpark other resort amenities include an arcade, dining and entertainment, shopping and so much more! For a family vacation that's a million miles from ordinary, reserve some "KeyLime Time!" ... more   less 

Additional Information about KeyLime Cove Indoor Waterpark Resort

Address: 1700 Nations Drive, Gurnee, IL 60031-9136
Region: United States > Illinois > Lake County > Gurnee
Price Range: ₹ 14,322 - ₹ 17,788 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — KeyLime Cove Indoor Waterpark Resort 3.5*
Number of rooms: 414
Reservation Options:
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Also Known As:
Keylime Cove Resort And Water Park Hotel Gurnee
Keylime Cove Gurnee
Hotel Style:
#1 Green Hotel in Gurnee
#2 Business Hotel in Gurnee
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Questions & Answers

Here's what travellers have asked, with answers from KeyLime Cove Indoor Waterpark Resort staff and other travellers.
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Questions? Get answers from KeyLime Cove Indoor Waterpark Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I don't know of any”
 of 5 bubbles peelerjohn, 18 Mar 2017 | Read review
“Ask to be on the second floor”
 of 5 bubbles JulieT737, 16 Mar 2017 | Read review
“areas have quiet times we were close to the elevators which was not bad but we listened to everyone walking by”
 of 5 bubbles 651Emily630, 13 Feb 2017 | Read review
“If you ask for adjoining room, refuse to pay for the fee to unlock the doors.”
 of 5 bubbles Swiss_Zirks, 28 Jan 2017 | Read review
“The further away you are from the elevator and water park the quieter your room will be.”
 of 5 bubbles Rob_Chicago_2010, 18 Jan 2017 | Read review
5 of 5