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Crowne Plaza Lombard Downers Grove

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262 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Lombard Downers Grove
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Showing 258: English reviews
central Illinois
Reviewed 8 December 2013

The service we received in this hotel was about the best we ever had. The front desk person was so friendly. She even checked on us and the kids while at the pool to see if there was anything she could help us with. Plus she helped us out with snacks. It wasn't just what she did, but her attitude...

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Helpful?
Thank hefty_illinois
Carl C, General Manager at Crowne Plaza Lombard Downers Grove, responded to this review

Dear Hefty_illinois, I am happy to hear that our service we provide to guests exceeded your expectations. We pride ourselves on our service and it is great to see that you have taken the time to recognize us! I will be sure to post your survey for the entire staff to see. I will also be sure to bring this...

Atlanta
Reviewed 5 December 2013

Nice trendy well decorated hotel.Lavish roomy lobby. Mary front desk personnel very helpful upon checking me in. I was given a king size bed on the 4th floor. Very quite hotel. Great firm bed. Restaurant served great breakfast and the staff was very attentive. The silver ware was very clean and shiny. The quantity was more than I could eat....

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Helpful?
Thank HondaAtlanta
Carl C, General Manager at Crowne Plaza Lombard Downers Grove, responded to this review

Dear HondaAtlanta, Thank you for recognizing Mary at the front desk she has been a great addition to our staff and is always willing to help. I am glad to see you enjoyed your stay and thank you very much for choosing us for your lodging needs. If you did not get the chance to enjoy our manager's reception please...

Reviewed 4 December 2013

We stayed here and had no problems. The rooms were clean and the hotel was quiet. Great pool and fitness center! We were a little concerned about the area of the city it is in because the city looks rundown when you get off I-355 but the hotel itself was great!

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Helpful?
Thank cfordboiler
Carl C, General Manager at Crowne Plaza Lombard Downers Grove, responded to this review

Hi cfordboiler, Thank you for the nice review! I wanted to address the area for you. There is actually many things to do around in the area and we have some very nice shopping malls, clubs, theaters all within 4 miles. Our shuttle can take you there free of charge and pick you up when you are finished. All you...

Lake Forest Park, Washington
Reviewed 27 November 2013

Got this hotel through priceline, so we didn't pay anywhere near rack rate. It's a relatively new hotel, very convenient to the 355 tollway and Yorktown Mall, so lots of food and shopping options. The room was nicely decorated but was showing some wear and tear even though its new. We were there during the week and it was fairly...

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Helpful?
Thank theimerle
Carl C, General Manager at Crowne Plaza Lombard Downers Grove, responded to this review

Dear theimerle, Thank you for taking the time to review our hotel! I have informed the maintenance staff to check all the doors throughout the hotel to see if they can adjust the door swings so they will not slam shut. Next time you visit us please be sure to eat in our restaurant Glen Prairie. Glen Prairie has been...

Bryan, Ohio
Reviewed 26 November 2013

Too many problems. Hard to believe this is a Crowns Plaza. The doorman smokes next to the front door and fills the entry with smoke . The night desk clerk was as rude as they get. Food wrapper was on the carpet in the middle of the room. Had to drive a mile for a cup of coffee. When I...

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Helpful?
1Thank James M
Carl C, General Manager at Crowne Plaza Lombard Downers Grove, responded to this review

Dear JamesM, I spoke to the front office staff member that you had issues with and shared your thoughts on his demeanor with him. He wanted to apologize for coming off as not caring. As a result of your review we have also added a pot of coffee behind the front desk so that anyone looking for coffee after hours...

Chicago, Illinois
Reviewed 22 November 2013

My experience with the Crowne Plaza, Glen Ellyn staff was very disappointing. I planned to reserve my wedding block, after-hours event, and "bon voyage" breakfast here, but I had to cancel due to the unresponsive staff that I was working with. Planning a wedding is already stressful and that last thing you need is to have disorganization and chaos from...

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Helpful?
1Thank Liz R
Carl C, General Manager at Crowne Plaza Lombard Downers Grove, responded to this review

Dear LizR, Thank you for taking the time to write this review and I am extremely sorry that you were having issues with the hotel. It was great speaking to you on the phone the other day and I was happy that I got the chance to meet you and your fiancé at the hotel. I hope everything was explained...

Green Bay, WI
Reviewed 18 November 2013

I stayed 2 nights at this hotel over the weekend (Fri-Sun). The room was very loud - I heard the noise from the busy street (Roosevelt Rd), other guests shutting their doors and flushing toilets. I was disappointed with the lack of complementary coffee in the lobby and the breakfast buffet not starting until 7 am on the weekend. It...

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Helpful?
1Thank SavyTraveler11234
Carl C, General Manager at Crowne Plaza Lombard Downers Grove, responded to this review

Dear Savy Traveler 11234, Thank you for taking time out of your day to provide feedback regarding your stay. I want to ensure you that I have brought up your concerns with my staff. Coffee is now offered complimentary in our lobby on the weekends and is available at 6:30 am. Also if you require coffee earlier the front desk...

Reviewed 5 November 2013

We recently stayed here for a hockey trip and the room was overall nice with a fair price. We did find areas that that needed to be vacuumed better since we found food from the last guests. The front desk staff was very slow and not overly polite. They offered a VERY overpriced breakfast buffet to the hockey team with...

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Helpful?
Thank Toddamy
Carl C, General Manager at Crowne Plaza Lombard Downers Grove, responded to this review

Dear Toddamy, I apologize for the issues you experienced at our hotel during your stay. The breakfast buffet was available in the restaurant however the hotel set up a separate buffet in one of our banquet rooms and this was communicated to the tournament director. The tournament director did contact us and make some changes to the breakfast buffet and...

Reviewed 26 October 2013

My stay at the hotel was a great experience, was there for friends wedding and the staff was terrific. They were extremely helpful and went way beyond any expectations to meet our needs and requests. Our room was exceptional and the best beds I have ever experienced in a hotel. Would highly recommend this place to everyone, especially if they...

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Helpful?
Thank Farmguy301
Carl C, General Manager at Crowne Plaza Lombard Downers Grove, responded to this review

Dear Farmguy301, Thank you very much fro the great comments regarding our staff. I am glad you enjoyed your stay and hope to see you soon when your travels bring you back to our area. Best Regards, CarlC General Manager

Fort Wayne, Indiana, United States
Reviewed 20 October 2013

The room was huge and very tastefully decorated. The staff was very friendly and helpful providing some extra information on the general area. The bed was plush and provided a wonderful nights sleep. The hotel itself is beautiful on the inside. Room was clean and furnishings appeared nearly new.

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Helpful?
1Thank Dennis F
Carl C, General Manager at Crowne Plaza Lombard Downers Grove, responded to this review

Hi Dennis, Thanks for the wonderful review and I am glad that you were able to enjoy our hotel! Thanks for the staff helpfulness comments but this falls right in line with our recent accomplishment which is that we have just won the "Torchbearers Award" for customer service and quality from Intercontinental Hotels Group and we pride ourselves on customer...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our Green hotel in Glen Ellyn Offers Service and Comfort Located just off I-355 and near Chicago, the newly renovated Crowne Plaza Lombard Downers Grove is the ideal hotel for both business and leisure travelers. With seven high-tech meeting rooms and convenient access to regional and Chicago's attractions, our hotel in Glen Ellyn is the Place to Meet. Just minutes from our Glen Ellyn hotel's location you'll find corporate headquarters, including McDonald's corporate offices, just three miles away. Sara Lee, Accenture and Aramark are each within five miles of our hotel in Glen Ellyn. You can leave the driving to us and use our complimentary shuttle to area companies and attractions within six miles. While lodging in our Glen Ellyn hotel leisure guests can easily visit area attractions that include the Morton Arboretum, Yorktown Center and Oakbrook Mall. You can fully relax in rooms that feature 32' LCD TVs, Roomlinx Entertainment and high-speed Internet access. Our Glen Ellyn hotel has made a commitment to the environment with recycling programs and low E glass windows. Our restaurant, Glen Prairie Fine Food & Drink, also supports sustainable farming practices by using natural ingredients. From the natural colors and textures to our environmentally friendly programs, the newly renovated Crowne Plaza Lombard Downers Grove hotel offers guests great accommodations with a commitment to living green. ... more   less 

Additional Information about Crowne Plaza Lombard Downers Grove

Address: 1250 Roosevelt Rd, Glen Ellyn, IL 60137-6006
Region: United States > Illinois > DuPage County > Glen Ellyn
Price Range: ₹ 6,481 - ₹ 9,892 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Lombard Downers Grove 3.5*
Number of rooms: 119
Reservation Options:
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Also Known As:
Crowne Plaza Glen Ellyn Lombard Hotel Glen Ellyn
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Lombard Downers Grove staff and other travellers.
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over a year ago

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Questions? Get answers from Crowne Plaza Lombard Downers Grove staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It's located at a busy intersection, best to get a back room”
 of 5 bubbles KevinC750, 27 Oct 2016 | Read review
“Try to stay away from the elevators for a quiet stay”
 of 5 bubbles pwrwmn, 6 Sep 2016 | Read review
“The Best place”
  • granite SUPER hot showers
  • granite SUPER hot showers very nice big bathroom
  • granite SUPER hot showers
  • granite SUPER hot showers
  • granite SUPER hot showers
 of 5 bubbles jenniferkristopherw, 18 Jul 2016 | Read review
“Stay away from rooms near vending machine”
 of 5 bubbles TheSusilos, 10 Jul 2016 | Read review
“I was in the front of the hotel fronting on Roosevelt but had no noise issues.”
 of 5 bubbles 197jillc, 20 Apr 2016 | Read review
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