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Crowne Plaza Lombard Downers Grove

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Crowne Plaza Lombard Downers Grove
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260 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Lombard Downers Grove
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Showing 256: English reviews
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 July 2016

Stayed two nights for business. The room's were modern updated and comfortable. I ate at their restaurant and everyone was helpful and friendly. The food was very good I was glad I decided to stay in for dinner. The exterior of the hotel is aging but the interior was upscale. I was impressed for the price I paid. I booked... More 

Helpful?
Thank Stephanie R
Chicago, Illinois
1 review
Reviewed 22 July 2016

My daughter and I stayed here Tuesday July 19th. I booked this over the Marriott because they had two queen size beds available (for $ 60 more a night ) and my daughter was taking a test nearby and I wanted her to get a good nights sleep with her own bed. When we arrived we were told there was... More 

Helpful?
Thank mamap52
Management response:

mamap52, Thank you for your review and I understand your disappointment. I do apologize for the incident. Safety and security for our guests is the most important aspect here a the hotel and we take it very seriously. I have spoke to all of our team members and we have reityerated the importance od safety so this occurrence does not... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 July 2016

This hotel is phenomenal & the staff are amazing. The interior designers as well as the landscapers deserve raises. The flowers outside are gorgeous. Management is super accommodating & will print maps to help. PETS allowed. Have a hotel taxi M-F. FREE WIFI & rewards program, with HUGE pool. DESKS available. Safes in almost every room. Beautiful scenery... HUGE car... More 

Helpful?
Thank Jennifer-Kristo... W
Singapore, Singapore
Level Contributor
68 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 10 July 2016

It does tell the Crowne Plaza's typical modern exterior and lobby area, but the hallway and rooms reflect it is a lower class property under IHG chain. I booked 2 rooms and both looked old and worn out. Compare to Crowne Plaza in Asia, this one is definitely so disappointing :(

Helpful?
1 Thank TheSusilos
IHGService, Guest Relations Manager at Crowne Plaza Lombard Downers Grove, responded to this review

Dear TheSusilos, Thank you so much for taking the time to leave us your feedback. I am sorry if our hotel fell below your expectations. Your review is vital for improving the service and quality we offer to our valued guest. It is always hugely motivating when one takes the time and trouble to acknowledge or give points for improvement.... More 

Munich, Germany
Level Contributor
36 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 June 2016

the hotel is ok. the room are in te range of expectation for a Crowne plaza. Moreover they do have a nice and large swimming pool, opened at 7am, and a small fitness center. personnal was nice and i had a diner in the hotel restaurant that was also ok. we used a couple of hours a meeting room on... More 

Helpful?
Thank Vincent84110
Chicago, Illinois
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 23 June 2016 via mobile

Very nicely remodeled rooms. Staff is very friendly and helpful. Shoutout to Dee. There were a couple issues ( electrical outlets attached to bed lamp did not work. Also, both treadmills need belt tightening. The slipping belts can be very dangerous) Staff was advised of issues, seemed genuinely concerned and said they would get it fixed. I'm sure they will.... More 

Helpful?
Thank ghw4
St.Louis, MO
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 9 June 2016

Friendly staff, very helpful, however be aware I have stayed at countless hotels as a result of my job (including 15 or 20 in the area) and this is not a 3 1/2 star hotel. We checked out prematurely as a result. The hotel did give us a refund.

Helpful?
2 Thank StevieB
IHGService, Guest Relations Manager at Crowne Plaza Lombard Downers Grove, responded to this review

Dear StevieB, Thank you for taking time to write your review about our hotel. We are pleased to read that you found our staff friendly and helpful. Our goal is to consistently provide excellent guest experiences but it is unfortunate to see that this stay was not up to your standards. Your concerns have been taken note of and I... More 

Burbank, Washington
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 April 2016

My sister and I stayed at the Crowne Plaza for six nights while I was attending a class and she was visiting Chicago. First, the staff was outstanding. Kathy, our driver, was so accommodating, and all the staff made extra efforts to assist my sister when she had medical difficulties. Little things matter. Like being loaned plates from the restaurant... More 

Helpful?
Thank pastorwendy
Destini W, General Manager at Crowne Plaza Lombard Downers Grove, responded to this review

Pastor Wendy, Thank you for your kind words and for being our guest! I will be sure to share your comments with our entire Team, as it is only with honest feedback such as yours that we can ensure we are on the right track or identify areas for improvement. Thank you for taking the time to share your feedback,... More 

Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 April 2016

Just took the grandkids for the pool. This is a very nice pool area, not one of those tiny pools no one fits in. 3 feet to 9 feet. plenty of towels available, only thing missing is a hot tub. Good variety of exercise equipment.

Helpful?
Thank Patrick P
Destini W, General Manager at Crowne Plaza Lombard Downers Grove, responded to this review

Patrick P, What a treat for your grandkids! We do have a great pool area and we are delighted you were able to enjoy it! Thank you for choosing our hotel and for sharing your feedback! We hope you'll come back and see us again soon! Don't forget on Sunday, kids eat free in our Restaurant from 5 PM to... More 

Fort Pierce, Florida
Level Contributor
67 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 20 April 2016

About what you'd expect from this level hotel. Older property; housekeeping fine. Nice lobby - but I didn't access the restaurant. Easy access from Route 355 to Glen Ellyn or Wheaton. Price changed dramatically from Sunday to Wednesday.

Helpful?
Thank Jill C
Destini W, General Manager at Crowne Plaza Lombard Downers Grove, responded to this review

Jill, Thank you for choosing our hotel and for providing valuable feedback! Our goal is to "wow" our guests. I am sorry that you did not have that experience. I would love to hear from you on how we could improve so that we can "wow" you during your next stay. Please feel free to reach out to me personally... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our Green hotel in Glen Ellyn Offers Service and Comfort Located just off I-355 and near Chicago, the newly renovated Crowne Plaza Lombard Downers Grove is the ideal hotel for both business and leisure travelers. With seven high-tech meeting rooms and convenient access to regional and Chicago's attractions, our hotel in Glen Ellyn is the Place to Meet. Just minutes from our Glen Ellyn hotel's location you'll find corporate headquarters, including McDonald's corporate offices, just three miles away. Sara Lee, Accenture and Aramark are each within five miles of our hotel in Glen Ellyn. You can leave the driving to us and use our complimentary shuttle to area companies and attractions within six miles. While lodging in our Glen Ellyn hotel leisure guests can easily visit area attractions that include the Morton Arboretum, Yorktown Center and Oakbrook Mall. You can fully relax in rooms that feature 32' LCD TVs, Roomlinx Entertainment and high-speed Internet access. Our Glen Ellyn hotel has made a commitment to the environment with recycling programs and low E glass windows. Our restaurant, Glen Prairie Fine Food & Drink, also supports sustainable farming practices by using natural ingredients. From the natural colors and textures to our environmentally friendly programs, the newly renovated Crowne Plaza Lombard Downers Grove hotel offers guests great accommodations with a commitment to living green. ... more   less 

Additional Information about Crowne Plaza Lombard Downers Grove

Address: 1250 Roosevelt Rd, Glen Ellyn, IL 60137-6006
Region: United States > Illinois > DuPage County > Glen Ellyn
Price Range: ₹ 6,839 - ₹ 10,464 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Lombard Downers Grove 3.5*
Number of rooms: 119
Reservation Options:
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Also Known As:
Crowne Plaza Glen Ellyn Lombard Hotel Glen Ellyn
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Lombard Downers Grove staff and other travellers.
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over a year ago

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Questions? Get answers from Crowne Plaza Lombard Downers Grove staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It's located at a busy intersection, best to get a back room”
 of 5 bubbles KevinC750, 27 Oct 2016 | Read review
“Try to stay away from the elevators for a quiet stay”
 of 5 bubbles pwrwmn, 6 Sep 2016 | Read review
“The Best place”
  • granite SUPER hot showers
  • granite SUPER hot showers very nice big bathroom
  • granite SUPER hot showers
  • granite SUPER hot showers
  • granite SUPER hot showers
 of 5 bubbles jenniferkristopherw, 18 Jul 2016 | Read review
“Stay away from rooms near vending machine”
 of 5 bubbles TheSusilos, 10 Jul 2016 | Read review
“I was in the front of the hotel fronting on Roosevelt but had no noise issues.”
 of 5 bubbles 197jillc, 20 Apr 2016 | Read review
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