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BEST WESTERN Designer Inn & Suites

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#7 of 11 Hotels in Galena
Certificate of Excellence
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529 Reviews from our TripAdvisor Community

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Showing 527: English reviews
New Lenox, Illinois
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago

nice weekend pleasantly surprised, breakfast was good and the pool was clean. Staff were friendly and rooms were recently updated with nice decor. Location of this hotel was less than a mile from downtown galena which made it even better. Thanks to the staff

Review collected in partnership with Best Western

Helpful?
2 Thank adduhouse
Long Beach, California
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 weeks ago

My jewelry box somehow ended up under the bed. When I contacted the hotel several days later, it was in their safe and promptly returned to me. After being the victim of an in-house theft at a 5-star in the past, I love to find such honest employees.

Helpful?
2 Thank globalskygirl
Yorkton, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 weeks ago

Unfortunately we had to cancel our stay. I booked with booking.com and followed their procedure. It wasn't working right so i phoned the hotel and talked to Dakota. He was very helpful and said i could phone back in the morning to talk to a manager. So i phoned in the morning and talked to Lynette, im not sure if... More 

Helpful?
Thank mrskmehrer
Dousman
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 weeks ago via mobile

Check-in was smooth and quick, and the front desk clerk was friendly. The location is convenient to downtown Galena, and there's a family pizza restaurant just across the parking lot. Our room was large and relatively quiet with a small outdoor balcony. No elevator is a pain when you have a bunch of luggage, the stairway is so steep, and... More 

Helpful?
Thank Karren J
Chicago, IL USA
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 31 October 2016

Clean, roomy & somewhat remodeled. Fair price for the area. Close to Main Street shopping, although driving there helps bring the shopping bags home. This last visit we experienced some noise in the room above us. But overall, a good stay.

Helpful?
1 Thank ohrncc
Rock Island
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 October 2016

This Best Western is undoubtedly the most conveniently located and reasonably priced of the chain motels in Galena being five minutes from their downtown area for shopping and doing touristy type things. We had hoped for a handicapped accessible room but opted for a first floor room with both an interior door and a door which opened to the parking... More 

Helpful?
1 Thank Fred61201
kansas
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 28 October 2016

We spent one night and found the room very clean, large and comfortable. Nice large easy chair with ottoman, desk and chair, wonderful mattress and great new bathroom. Very large room and perfectly clean. Would definitely go back.

Helpful?
1 Thank polkadotKansas
Appleton, Wisconsin
Level Contributor
259 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 22 October 2016

This relatively-new hotel is located outside of the historical Galena downtown district, but only about a half mile away. Our room was quite large and had a balcony overlooking a wooded ravine behind the building. The second and third floor rooms in the rear all had a similar balcony. The front rooms overlook the parking lot. The room was very... More 

Helpful?
1 Thank Jane K
La Grange, Illinois
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 October 2016

After numerous trips to Galena to visit friends and sightseeing, we decided to stay overnight. We chose the Best Western Designer Inn, do to its proximity to downtown Galena and where our friends lived. A very nice place to stay. They have gone through some remodeling from what we understand. WOW, looks nice and they still are doing odds and... More 

Helpful?
1 Thank LaatzFamily
Appleton, Wisconsin
Level Contributor
96 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 18 October 2016 via mobile

My bride and I stayed here for our fall visit to Galena! We stayed in a regular room! King bed!! Nice sized tv! We spent most of our time exploring Galena so we just needed an adequate place to sleep, which this very much was! We enjoyed the walk out balcony! Our room was clean and our bathroom was spotless!... More 

Helpful?
2 Thank mpg0815

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Free Parking
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Newly remodeled large rooms! Newly remodeled bathrooms! New lobby and new hallways! Located 1/2 mile from downtown Main Street Galena. Free hot breakfast with stay. ... more   less 

Additional Information about BEST WESTERN Designer Inn & Suites

Address: 9923 W US Route 20, Galena, IL 61036-9187
Region: United States > Illinois > Galena
Price Range: ₹ 4,773 - ₹ 10,910 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Designer Inn & Suites 2.5*
Number of rooms: 40
Reservation Options:
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Also Known As:
Best Western Designer Hotel Galena
Best Western Galena
Galena Best Western
Hotel Style:
#4 Business Hotel in Galena
#6 Romantic Hotel in Galena
#7 Family Hotel in Galena
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Designer Inn & Suites staff and other travellers.
3 questions
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Freeport
11 months ago

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Questions? Get answers from BEST WESTERN Designer Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the back have wooded views”
 of 5 bubbles globalskygirl, 4 Nov 2016 | Read review
“Second floor rear rooms have a woodsy view and potential for viewing great sunsets”
 of 5 bubbles Fred61201, 29 Oct 2016 | Read review
“The rear rooms have balcony overlooking a wooded ravine”
 of 5 bubbles janekF444RD, 22 Oct 2016 | Read review
“If you want a special room or suite, I'd suggest making reservations about a month ahead of time.”
 of 5 bubbles LaatzFamily, 19 Oct 2016 | Read review
“Ask for floor on main level or the top floor and one in the back or you'll have parking lot noise and not a good view from balcony”
 of 5 bubbles Illinoisnow, 6 Oct 2016 | Read review
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