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Stayed for one night - the location worked for my needs, so I have no regrets, but wish there had been another Starwood property close by. Some pluses, but lots of minuses.
Was checked in by a young woman who was totally disinterested in the...More
My wife and I booked this by bidding on priceline.com. We got a good deal...not a great deal. At first, we thought that it was a great deal because it was a Four Points by Sheraton. Upon arriving we realized it was just a "good...More
Stayed for a business meeting. Arrived late due to flight delays to find they did not have my reservations and then was told they register one of the other attendees under my reservation, no problem take his room. First set of keys did not work...More
Thank Jeff D
Response from Tim V, General Manager at Four Points by Sheraton Fairview HeightsResponded 8 June 2017
Thank you for taking the time to post a review of your stay. Please accept my sincere apology for the multiple issues you experienced. I have spoken with our Front Desk team to ensure this was an isolated incident. We certainly appreciate your patience. I'm...More
As a regular SPG traveler, I was disappointed by the condition of the property, but encouraged by the friendly and helpful staff.
Room #1 had severe water damage around the window and water was pouring in and running over the AC and on to the...More
Response from Tim V, General Manager at Four Points by Sheraton Fairview HeightsResponded 12 May 2017
Thank you for your candid feedback regarding your stay with us. I truly regret the multiple issues you mentioned and we are working hard to correct them. We're so happy to hear you enjoyed the wedding. I know the staff had a great time at...More
On my recent trip to Belleville, I again stayed at this hotel. Staff is friendly, focused on our stay and always helpful. I also enjoyed the morning buffet breakfast and selection before I started my morning. This is a great property and much quieter and...More
Thank Raphael L
Response from Tim V, General Manager at Four Points by Sheraton Fairview HeightsResponded 8 May 2017
Thank you for the great review and for taking the time to share your feedback! I will happily share your kind words with the team. We hope to see you again soon. Happy travels to you and yours.
Response from Nicholas A | Property representative |
You are all correct! 3pm is our official Check-In time at the hotel. During the week however, there are times when you may be able to check in earlier. You'd need to give us a quick call on your arrival day so we can have... More
You are all correct! 3pm is our official Check-In time at the hotel. During the week however, there are times when you may be able to check in earlier. You'd need to give us a quick call on your arrival day so we can have a look for you though.
Hope this helps!
Nick Andersen | General Manager