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Holiday Inn Chicago North-Evanston, an IHG Hotel

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Traveller (70)
Room & Suite (47)
Videos (1)
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.

About

#5 of 6 hotels in Evanston
Location
Cleanliness
Service
Value
Travellers' Choice
Enjoy our recently renovated hotel, the Holiday Inn Chicago North - Evanston, located four blocks from Northwestern University, adjacent to Rotary International, and within 3 miles of Loyola University Chicago. Our prime Chicago location offers the best of Evanston's dining, shopping, culture and the sports fan favorites Ryan Field to cheer on the Northwestern Wildcats and Gentile Arena to boost the Loyola Ramblers. Our hotel's location provides easy access to Northwestern University's campus, the Metra Purple Line, Evanston's beautiful scenic parks, and more. Our Chicago North Evanston hotel provides convenient access to public transportation, just 2 blocks from the Dempster Purple Line station and half a mile from the Main St Metra station. Our Evanston hotel accommodations include free Wi-Fi, safe, microwave, refrigerator, Bath and Bodywork amenities, and Keurig coffee maker. For your convenience, we offer a fitness center, business center and marketplace sundry shop.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Bowling offsite
Kids stay free
Car park
Wifi
Outdoor pool
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Wine / champagne
Vending machine
Children's television networks
Highchairs available
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Washing machine
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bath / shower
Room service
Safe
Seating area
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Languages Spoken
English, Spanish
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards
221Reviews10Q+A42Room tips
Traveller rating
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Kelly S wrote a review Jan 2024
Clive, Iowa6 contributions1 helpful vote
Having been a long time since our family stayed at a Holiday Inn, we were pleasantly surprised. Hotel was clean, comfortable and adequate. Even with the parking charge, price was still well below others in the area. Breakfast was good. We’ll definitely stay again!
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Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Gary W wrote a review Sept 2022
35 contributions27 helpful votes
Hotel's Favourite
Evanston is a nice quiet area of northern Chicago. Home of Northwestern University. Plenty of restaurants and has great public transportation. There's two stations for the "L", and less than a half hour ride into the Loop of Chicago.
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Date of stay: September 2022
Value
Service
Sleep Quality
Room Tip: It seems all rooms are quiet
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Karen W wrote a review Sept 2023
Santa Fe, New Mexico17 contributions9 helpful votes
The hotel rate averaged $255 a night +tax. Although there has been some updates, it is still worn and needs maintenance. Bathroom ceiling is peeling and no, Ice machine are only on even floors and some out of order. Bar is closed. Staff was very nice! Extra charge for parking a car.
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Date of stay: September 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Holiday Inn Chicago North-Evanston, an IHG Hotel
Responded 25 Sept 2023
Hello kwolfematt, Thank you for your stay at the Holiday Inn Chicago North-Evanston, Illinois. We're determined to make your stay pleasant, and I am sorry to learn about the issues encountered during your visit. I have shared your comments with the hotel management. I trust that the actions that they will be taking will make your next stay with us better than the last. I hope you stay with us again! Best regards, Clayton G. Case Manager IHG Hotels and Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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mark h wrote a review Aug 2023
Hillsdale, Michigan122 contributions47 helpful votes
We were looking for a hotel to stay in after a Cubs game and decided that Evanston would be a good location. We got a great rate at the Holiday Inn, so we booked it for one night. When we checked in, they could not find our reservation. They worked diligently and we finally were assigned a room on the 12th floor. The elevator carpet was filthy. Our room overlooked the outdoor pool, which we thought was a nice feature when we booked our room. However, looking down on this pool, the bottom was brown with dirt as if it had not been cleaned all summer. The door into our room did not fit properly and had a gap at the top which was possibly the reason we could hear every noise that occurred in the hallway. We could also hear voices from other rooms and noise from the street. I think their description of this hotel being recently updated is misleading and would recommend you consider other Evanston options. On the positive side, the front desk employees were very nice!
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Holiday Inn Chicago North-Evanston, an IHG Hotel
Responded 4 Sept 2023
Hello markh654, Thank you for your stay at the Holiday Inn Chicago North-Evanston, Illinois. We're determined to make your stay pleasant, and I am sorry to learn about the issues encountered during your visit. I have shared your comments with the hotel management. I trust that the actions that they will be taking will make your next stay with us better than the last. I hope you stay with us again! Best regards, Clayton G. Case Manager IHG Hotels and Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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RockyMtnsMnM wrote a review Aug 2023
Rocky Mtns30 contributions8 helpful votes
+1
What I appreciated: very comfy bed and room was quite clean. I couldn’t hear my neighbors much. They have a pool and breakfast which I didn’t use. What I didn’t appreciate: the entire hotel is TIRED and beat (see photos). The train is directly across the street which could be very convenient for some. I wore earplugs and played white noise and slept fine but this could be a problem for lighter sleepers.
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Date of stay: August 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Holiday Inn Chicago North-Evanston, an IHG Hotel
Responded 31 Aug 2023
Hi Emily M, Thank you for staying at Holiday Inn Chicago North Evanston and letting us know about your experience. Our hotel wants to leave guests with an irresistible smile in the ultimate relaxation environment. I saw your review and was surprised by what you described. I am sorry that your stay was not a satisfactory one. We did not want our guests to have this type of experience and thank you for allowing us to look into these matters further. I distributed your comments to our managers for evaluation. We have taken action to prevent this from happening again. I invite you to come and stay with us on your next travel. Respectfully, Oscar C. Case Manager IHG Hotel & Resort Services
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lori M wrote a review Jul 2023
1 contribution
+1
Do you want to have the worst hotel experience ever? Stay at the Holiday Inn Chicago North-Evanston. Apparently, they can’t make up their mind who is in charge to provide me with assistance on any given day. Could be Michael Lindo, General Manager, or maybe the President-in-Charge, Jose. Lip service and avoidance are two mandatory topics in their training manual, they’ve been avoiding me for weeks. 6/9/23 - Checked into our two hotel rooms, as we entered the rooms and looked around, I suspected the rooms were not cleaned - I attempted to call the front desk using the hotel phone before we unpacked anything, but the phone was inoperable (see photo). I went back down to the front desk and they sent the housekeeper to our rooms to “take a look.” The housekeeper was annoyed that she even had to address this issue with us and took a Clorox wipe to clean the hair off the toilet and remove the hair from the bathtub. She changed out the broken soap dispenser and acknowledged that the toilet seat was broken (this was never fixed during our 4 night stay). She assured us the remainder of the room was clean. And was appalled that I would even question her. We were exhausted from travel and had graduation events to attend so we left the hotel to meet up with our graduate. Two days in and our requests for linen changes were never acknowledged. They did, however, make the beds. A quick change and a bit of rest had us back in our hotel rooms in the afternoon. In both rooms, the housekeeper just walked right in, no knock, no announcement “housekeeping”, just walked right in. There is absolutely no signage in the room, no request for linens to be changed, no “do not disturb” signs anywhere to be found. Now, I know what you’re thinking, how could we put up with this - we didn’t, we kept asking for service, asked for a late checkout - lip service, “check tomorrow” or “I can call housekeeping” when we needed assistance. The city was sold out for graduation, we didn’t rent a car so we were taking the train or walking everywhere and with graduation events happening daily, we didn’t want to be too far out of the city. On our final morning before checkout, I inquired once again, as a Silver IHG Member, to get a late checkout and I also wanted to address the maid walking in as well as the linens never being changed. The front desk clerk turned out to be the person that checked us in, Front Office Manager, Angela Inpanbutr. She said, “Oh, I remember you. I checked you into dirty rooms!” My look must have said it all, because I was completely disgusted by the fact that this was actually true. At checkout, Angela said I deserved a full refund but needed to have the “acting” general manager approve and apply the refund. She also said this was not her first complaint about housekeeping and asked me to send a detailed email so she could build a case against the housekeeping staff. Well, apparently, Angela no longer works at the hotel. When they actually charged my credit card, I created a case with IHG, they said the hotel would contact me directly. Well, that was a promise of a call back on 6/27, then again on 7/9 and then 7/12 and even again today. Still nothing.
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Yes, don't stay here.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Holiday Inn Chicago North-Evanston, an IHG Hotel
Responded 30 Aug 2023
Hi Lori M, Thank you for sharing your feedback and staying at the Holiday Inn Chicago North-Evanston. We appreciate you doing business with IHG Hotels and Resorts for your travel accommodations. Our hotel team works hard to make sure you have a rewarding experience, and I am sorry about the situation you encountered with us. I shared your feedback with our hotel management team, and have also sent a private message to obtain more details about your stay. Until your next stop in the area, we look forward to hosting you again to redeem your confidence in us. I look forward to your response. Sincerely, Rosh D. Case Manager IHG Hotels and Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Howard S wrote a review Jun 2023
3 contributions
Stayed here 2nd until 6 June 2023. Hotel a bit tired looking, but had a lot going for it- nice position, mostly friendly staff, etc. However spoilt a bit by last morning, as the breakfast service didn’t open until 7am. It was supposed to open at 6.30, which would have given us enough time to have a meal before we left for the airport. When we complained to the receptionist she had a poor attitude and said ‘it opens at 7am today’, as they were short staffed. Clearly this is disappointing and not acceptable, as we had already paid for breakfast. Shame!
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Date of stay: June 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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William Kim wrote a review May 2023
London, Canada100 contributions20 helpful votes
+1
That's right, depending on where you stay in this hotel, you may have to deal with the roar of a subway or train passing by your room every 30 minutes to an hour. And if that isn't enough to make you mad, you can hear such roars as early as 5am. Sounds like fun if you ask me! The hotel itself otherwise is alright. It's nothing fancy. It's quite basic, but that isn't necessarily a bad thing. It has everything you need to get by while here. There is also a fridge available. The lobby is quite nice and modern, giving way to a welcoming vibe. The staff at the front desk are quite friendly and will do anything to make sure you have a comfortable stay here. The breakfast, which costs $10, is pretty basic but is good otherwise. WiFi can be a bit slow at times. The hotel is about a 15-20 minute walk from the Northwestern University campus, ideal for those visiting the area for Northwestern purposes. I do want to say, however, that the friendliness I mentioned earlier does not happen to be the case in the breakfast place. While nothing bad happened to any of us guests, nor did I have any negative encounters, I did observe one of the staff members constantly bossing around the other staff who were tending to guests eating breakfast, and just being a total jerk in general. This did not help give off positive vibes to me or anyone else who was eating. The fire alarm also went off one morning while I was eating breakfast. Not sure what caused it, but it definitely was an inconvenience. This is NOT the hotel's fault though, unfortunately these things do happen, whether it be a faulty alarm or someone intentionally pulling the alarm as part of a "prank". So, would I stay here again? Well... not entirely, since there are nearby hotels in the Evanston area with nicer rooms. However, if I was offered a great deal to stay here, I would. My stay was not awesome here, but it wasn't totally disastrous either.
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Date of stay: April 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Holiday Inn Chicago North-Evanston, an IHG Hotel
Responded 14 Jun 2023
Hello, thewpgjetsrule We are very interested in your opinion about your stay with us at our Holiday Inn Chicago North-Evanston. We need insights like yours to improve our quality and constantly aim higher for the enjoyment of our guests. Thank you for your feedback and for choosing us for your stay. I talked to our management about your observations. I humbly apologize for the details you described. Our staff will make sure everything is reviewed and improved. Your satisfaction and enjoyment are paramount to us, and we always strive to deliver what is expected. I hope you will visit again in the future. It would be a pleasure to host you once more. Stay safe and healthy until then! Alejandro G. Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Michael K wrote a review May 2023
Chapel Hill, NC33 contributions17 helpful votes
Dated hotel. Staff were very nice. Food was mediocre, and not a single USB outlet in the entire room. I was unable to charge my phone or tablet. There are USB's at the airport, on the plane to Chicago, in the rental car, but not in the hotel room. When I'm paying over $400/night for a room this is absurd. And the breakfast....the scrambled eggs were almost certainly made from powdered eggs. The worst I ever had. I could not eat them.
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Date of stay: May 2023
Value
Service
Trip type: Travelled solo
Room Tip: bring a plug in charger as there are no USB outlets in room. Do not eat breakfast at the hotel. ...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Holiday Inn Chicago North-Evanston, an IHG Hotel
Responded 21 May 2023
Hi Michael K, Thank you for staying at Holiday Inn Chicago North-Evanston. We appreciate you for doing business with us and choosing our hotel for your lodging needs! I am sorry to learn about the issues you had during your stay. We want our guests to relax and experience joyful moments. I have shared your comments with the hotel management team as a reference when planning future upgrades. We hope you will allow us another chance to show how great our hotel is! Many thanks, Jonathan A Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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SSStraveling wrote a review Apr 2023
Phoenix, AZ225 contributions108 helpful votes
We stayed here for 6 nights while visiting family. The hotel was clean and organized and the staff helpful each time we asked for assistance. The hotel no longer offers routine room cleaning, but offered it on request and staffers were happy to replenish tissues or cups on request. The location is very convenient to Downtown Evanston, grocery stores, trains and Northwestern University. We stayed on the top floor and still could hear the trains, but not super loud, if you are sensitive to noise this might be an issue for you. Breakfast is not included and we didn't try it (instead we had food in our room or went to the excellent Bagel Art Cafe). There are also free breakfast pastries in the lobby and I think coffee. Overall for the price and location, I recommend this location.
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Date of stay: April 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
₹8,123 - ₹13,677 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western university plaza hotel evanston, best western hotel evanston, evanston best western
FORMERLY KNOWN AS
University Plaza Hotel
LOCATION
United StatesIllinoisEvanston
NUMBER OF ROOMS
159
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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HOLIDAY INN CHICAGO NORTH-EVANSTON, AN IHG HOTEL - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Holiday Inn Chicago North-Evanston, an IHG Hotel
Which popular attractions are close to Holiday Inn Chicago North-Evanston, an IHG Hotel?
Nearby attractions include Lock Chicago Escape Rooms (0.3 km), Space (0.4 km), and Frances Willard House Museum (0.3 km).
What are some of the property amenities at Holiday Inn Chicago North-Evanston, an IHG Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Holiday Inn Chicago North-Evanston, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Chicago North-Evanston, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Holiday Inn Chicago North-Evanston, an IHG Hotel?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Holiday Inn Chicago North-Evanston, an IHG Hotel?
Conveniently located restaurants include Tapas Barcelona, Blind Faith Cafe, and Cupitol Coffee & Eatery (Evanston).
Are there opportunities to exercise at Holiday Inn Chicago North-Evanston, an IHG Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Chicago North-Evanston, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Chicago North-Evanston, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Holiday Inn Chicago North-Evanston, an IHG Hotel?
The staff speaks multiple languages, including English and Spanish.