SpringHill Suites Chicago Elmhurst / Oakbrook Area
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#1 of 5 hotels in Elmhurst
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Tennis court
Kids stay free
Children Activities (Kid / Family Friendly)
Parking
Wifi
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Free shuttle or taxi services
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Meeting rooms
Baggage storage
Convenience store
Non-smoking hotel
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Kitchenette
Microwave
Refrigerator
Flatscreen TV
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Non-smoking rooms
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HOTEL CLASS
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Family
Green
Languages Spoken
English
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373Reviews4Q+A68Room tips
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This hotel is a bit rundown and dated. Gold and green carpet, ratty couch. The bed was rock hard and the pillows were flat. The hot water took forever to heat up. On the positive side, the water pressure was good in the shower and the shower products smelled nice. All in all we will not be back.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kimberly Nickels, General Manager at SpringHill Suites Chicago Elmhurst / Oakbrook Area
Responded 16 Sep 2022
Hi Angiem498, Thank you for taking the time to put up a review. I am very disappointed to see you disliked our hotel. Our décor is a bit more dated at this time due to continued taste preferences. Looks like you may not have had time to review our hotel pictures to see what we look like before you booked. Having a good nights rest is huge on starting your day. We've had many guests ask about our mattress provider and I am so sorry to learn that the style we have does not fit your comforts. We'd love to learn more about your visit to see if we can address any issues with the pillows and hot water. If you have time please contact the hotel and speak with a member of management. Thank you again for your visit and your reveiw. Kindly, Kimberly N., General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Hotel's Favourite
SpringHill Suites Review We arrived on a Saturday night around 10pm, staying for two days. Two adults with two teenage children. Check in (and out) was very easy. Staff was very friendly, and always accommodating with things such as extra towels, bandaids, etc. The biggest things I check for when staying someplace is how clean is the location/room, cost, distance I need to travel too and what amenities are included. We reserved a suite with 2 Queen beds and a pull out sofa. We had more when enough room, especially with messy teenagers. I will give this location a 5 star for cleaning. Our room was clean, not smelly, obvious clean sheets/blankets, and you feel like you could walk barefoot in the room (which had carpet). The continental breakfast, which was included in the room charge, was very good. They had an assortment of hot foods, as well as cold cereal, yogurt, fruit, juice and coffee. The pool was open until 11 pm each night, which the teens took complete advantage of. While it would have been nice to have a hot tub (I would have used that while the teens played), you can’t have everything. Location was about 30/45 minutes to downtown Chicago, depending on traffic. It was also about 30 minutes from a family member that we were visiting. All in all, the location was perfect considering the price. Our hotel bill for 2 nights was less then $375, and it included free parking which you will not get at a downtown hotel. Finally, on Monday morning while waiting for my travel team to get themselves around, I sat downstairs in the breakfast/lounge/lobby area. While I was working on some emails and talking on the phone, I watched the hotel staff clean and disinfect the entire lobby area, including elevators, bathrooms, etc. While I normally do not spend a lot of time in the this type of common area while traveling (I’m usually in my room), this is the first time I have seen cleaning such as this. Overall, I would completely recommend this hotel, and would personally stay here again.…
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Date of stay: May 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kimberly Nickels, General Manager at SpringHill Suites Chicago Elmhurst / Oakbrook Area
Responded 26 May 2022
Dear dmbarclay06, Thank you for such a wonderful review. You provided such great details about the hotel and the staff to help many other travelers looking for accommodations. I am so proud to see our hard work of service an cleaning came very clear during your weekend trip. We hope to see you all again when traveling to this area. Kindly, Kimberly N, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
we had a very good stay here. the staff were exceptional, the young man Mark was always very helpful. Kimberly and Eric were so hospitable. the breakfast had healthy options, like ground flaxseed and nuts.
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Date of stay: May 2022
Value
Cleanliness
Service
Room Tip: the executive room is quite spacious
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Stayed here as missed a connecting flight. So glad we were placed here. The reception staff (sorry guys, but didn't get your names) were super helpful, and after a traumatic taxi ride to the wrong hotel, they made us feel at ease. As we arrived late, the little shop was great as we were able to buy food/drinks, and they stocked everything you would need for a stay and reasonably priced. Hotel room was very comfortable, with fridge, microwave and coffee maker. They arranged a taxi for us back to the airport the following morning.
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We stayed here for one night during our road-trip college tour. The staff at the desk were wonderful, the room was fine. What surprised me was the bill the next morning. We had purchased a beer and two little bottles of white wine from the store, which added $50 to the bill. The prices for the beer/wine are not displayed in the little store, so our mistake not to ask, but $20 for the wine and $7 for a beer seemed quite high.
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Date of stay: April 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kimberly Nickels, General Manager at SpringHill Suites Chicago Elmhurst / Oakbrook Area
Responded 8 Apr 2022
Dear MAJT3470, Thank you for taking the time to write a review. I am glad to see you had a good visit and our staff took great care of you. I am sorry to see you were surprised by the cost of the beer and wine from our market. We have the cost for items listed to the left of the refrigerators. Thank you again for your visit and we hope you will be back to the area again in the future. Kindly, Kimberly N., General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were in town for a hockey showcase along with several other teams that stayed at this hotel and the staff did an amazing job accommodating everyone. There was always plenty of food options/quantities for breakfast and the staff was great with regards to ensuring any special needs were handled. As an Ambassador Elite member, the service was exactly what I was expecting, and the staff did not disappoint.
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Date of stay: January 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Eric Wilkinson, Other at SpringHill Suites Chicago Elmhurst / Oakbrook Area
Responded 21 Jan 2022
Good Evening jasonpN914NY I just wanted to thank you for taking a moment of your day to share your last stay with us. As always we appreciate your feedback and welcome your opinions as we will share them our entire team. We look forward to your next visit to Springhill Suites Elmhurst. Have a wonderful weekend.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We stayed on the 2nd floor for three nights this past weekend. I would have requested a different room but it was Thanksgiving weekend and the hotel was full. Our specific room (205) was in need of major updating/repair and cleaning. The first thing we noticed upon entering the room was the smell. It lingered all weekend. It smelled like sour yogurt mixed with a garlic breadstick. Seriously. Both of our kids also developed coughs while we were there, and I honestly believe it was due to mold. It was visible along the crease of the bathroom wall and ceiling. The closet and one of the walls had what appeared to be splatters of liquid (coffee?) on them, which was visible to the eye and clearly missed by housekeeping. The carpet was dirty throughout and ratted/torn along the seams near the bathroom. I didn't want to take off my shoes, and having to touch the carpet with my bare feet after showering grossed me out. There was a small hole in our ceiling that was covered by bright blue tape, and the walls throughout appeared dirty. There were stains on the sides of the box spring and one of our comforters had a large stain on it. I was thankful we had two beds because the couch was gross and dirty looking, I would not have wanted my kids sleeping on it. It pains me that we spent $400 staying here. I've stayed at other Springhill locations and this one is by far the worst. We contemplated canceling our last night, but it was too daunting to pack everything up with two young kids and move for just one night. Friends and family stayed in other rooms and theirs appeared to be in better shape. Would not stay here again. Staff, on the other hand, were very friendly.…
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Date of stay: November 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kimberly Nickels, General Manager at SpringHill Suites Chicago Elmhurst / Oakbrook Area
Responded 10 Dec 2021
Dear Katie, Thank you for sharing your experience and for speaking with me on the phone regarding your experience. Your visit is certainly not representative of our hotel. I have already shared your comments with our housekeeping team in order to ensure all items have been address. I am glad to see that our front office staff was kind and friendly throughout your weekend. Thank you again for your feedback. Kindly, Kimberly N., General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We needed a hotel with three beds (two queens + a sofa bed) and this fit the bill. Solid, as-expected property all around. The lady checking us in made sure to give us a stack of bedding for the sofa bed since it wasn't kept in the room itself. We later realized there was no comforter included, and she was able to provide a couple extra blankets which worked well. Room seemed very clean although one of the sheets provided for the sofa bed had a stain on it that hadn't quite come out in the wash (it was clearly washed, though, so not a significant concern). The normal beds were really quite comfortable and we slept extraordinarily well. Can we steal these beds and take them home? Room was a great temp and the AC / heat unit was powerful. The room has a layout that is slightly less common for hotels in the U.S. so worth describing here: rather than the bathroom being near the door/hallway edge of the room, it's near the window, with the hallway door opening into a full-width sofa / sitting area (mini table and fridge / kitchen sink but no cook surface), then a partial dividing wall, then the two queen beds across from and open to the bathroom sink and vanity, with a door leading into the toilet/shower area which is against the outside wall of the hotel. Seemed to work just fine as long as you don't need to make significant use of the bathroom sink while others are trying to sleep in the queen beds. Our room had a distant but beautiful view of the Chicago skyline at sunrise! Breakfast was restored to pre-COVID levels and very good / typical. It was opened at the scheduled start time to the minute with all food fully stocked. Hot tray of scrambled eggs (the probably-from-a-mix foodservice kind, sigh) plenty of pastry/muffin options, bagels, two waffle makers, a pot of oatmeal, yogurt, and plenty more. Wifi was solid, no worries there. Free parking. Would not hesitate to make this stop again if traveling through the area.…
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Date of stay: October 2021Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kimberly Nickels, General Manager at SpringHill Suites Chicago Elmhurst / Oakbrook Area
Responded 10 Dec 2021
Dear Andywp123, Thank you for the detailed review of our hotel and guest rooms. You provided a wonderful description of our Two double bed suites. Glad you were placed in our odd number rooms that face Chicago. Like you said on a clear day you can see the city skyline. Thank you so much for taking the time to review us. We hope to see you again soon. Kindly, Kimberly N., General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Room was dingy, not clean at all, carpet was not clean, room 212 has a “machine” running all the time - some type of generator or something - very annoying. Not happy with cleanliness at all! Swimming pool was gross too - green mold growing around.
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Date of stay: September 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kimberly Nickels, General Manager at SpringHill Suites Chicago Elmhurst / Oakbrook Area
Responded 18 Oct 2021
Dear Kljohns34bears, Thank you so much for your feedback. I am sorry to learn you had a poor stay. We've looked into the noise you had experienced. That issues has been resolved. I am not aware of any issues with our pool. We have guests enjoying that area daily and nothing has be reported or come up for green coloring. We will certainly keep our eyes open to make any corrective changes necessary. Thank you so much for your time. Kindly, Kimberly N., General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Traveling and wanted to find a reasonably priced hotel. This was perfect. Room sizes were generous with separate sitting area, clean, mini frig, very quiet. The staff was friendly. Free breakfast was delicious an great way to start our day. Not too far from downtown Chicago.
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Date of stay: September 2021
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kimberly Nickels, General Manager at SpringHill Suites Chicago Elmhurst / Oakbrook Area
Responded 18 Oct 2021
Dear Guest, Thank you for taking the time to rate our hotel. I agree, our hotel is in a great location to be near to Chicago but just far enough away to not have the high prices or parking fees. So happy to see you enjoyed our staff service and our daily hot breakfast. Hope to have you back in the future. Kindly, Kimberly N., General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$108 - $161 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
springhill suites by marriott chicago elmhurst hotel elmhurst, springhill suites elmhurst
FORMERLY KNOWN AS
SpringHill Suites by Marriott Chicago Elmhurst
LOCATION
United StatesIllinoisDuPage CountyElmhurst
NUMBER OF ROOMS
128
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Claim Your ListingSPRINGHILL SUITES CHICAGO ELMHURST / OAKBROOK AREA - Hotel Reviews, Photos, Rate Comparison - Tripadvisor
Frequently Asked Questions about SpringHill Suites Chicago Elmhurst / Oakbrook Area
Which popular attractions are close to SpringHill Suites Chicago Elmhurst / Oakbrook Area?
Nearby attractions include Escape the Room Chicago / Oak Brook (7.4 km), Lilacia Park (6.7 km), and Drury Lane Theatre (6.4 km).
What are some of the property amenities at SpringHill Suites Chicago Elmhurst / Oakbrook Area?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at SpringHill Suites Chicago Elmhurst / Oakbrook Area?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at SpringHill Suites Chicago Elmhurst / Oakbrook Area?
Guests can enjoy free breakfast during their stay.
Is parking available at SpringHill Suites Chicago Elmhurst / Oakbrook Area?
Yes, free parking is available to guests.
What are some restaurants close to SpringHill Suites Chicago Elmhurst / Oakbrook Area?
Conveniently located restaurants include Antico Posto, Seasons 52, and Ditka's Oakbrook.
Are there opportunities to exercise at SpringHill Suites Chicago Elmhurst / Oakbrook Area?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does SpringHill Suites Chicago Elmhurst / Oakbrook Area have an airport shuttle?
Yes, SpringHill Suites Chicago Elmhurst / Oakbrook Area offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at SpringHill Suites Chicago Elmhurst / Oakbrook Area?
Yes, dry cleaning and laundry service are offered to guests.
Does SpringHill Suites Chicago Elmhurst / Oakbrook Area offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Are there any historical sites close to SpringHill Suites Chicago Elmhurst / Oakbrook Area?
Many travellers enjoy visiting Wilder Mansion (2.5 km).