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Elk Grove Hotel

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Elk Grove Hotel
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211 Reviews from our TripAdvisor Community

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Showing 204: English reviews
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Milwaukee, Wisconsin
Reviewed 2 weeks ago

I tried this hotel hoping it would be better than the reviews I've read. Before I made my reservation, I contacted the hotel about their shuttle service. There was a show at the near by convention center I was attending. I asked if the hotel shuttled to the Stephens Center, and if so, If I could be shuttled in the...

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Helpful?
Thank John W
214gene, Manager at Elk Grove Hotel, responded to this review

Thank you for writing a review. Your comments were well-written and fair. The staff needs to speak as one voice re shuttles or any other policies. Room noise is a universal problem. We would hope that guests feel safe in talking to a next door neighbor. We are happy to intervene should you ask us. We shared your compliment to...

Grand Rapids, Michigan
Reviewed 16 January 2017

Stayed one night and parked my car 8 nights while on vacation. I don't understand many of the negative reviews, I had a good experience at the hotel. It did not smell like mold or anything unusual, the hotel and my room were clean. It doesn't matter that a hotel is "dated", because a hotel having old-fashioned wallpaper or a...

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Helpful?
Thank AKD49503
214gene, Manager at Elk Grove Hotel, responded to this review

Thank you for writing a review. We agree, there shouldn't be burned out lights and malfunctioning remotes. Your comment has been passed to our staff. We so appreciate your "hip" remarks. This writer is dated, after all! We look forward to seeing you again. It is nice to hear such positive comments!

Round Lake Beach, Illinois
Reviewed 19 December 2016

smeles, wornout couldnt sleep heater did not work refer smeled rotten had to open room door to air out the room. about 2 in the morning went to my car to sleep told desk next morning,didnt care never offered any explanation

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Helpful?
Thank bryanf0x
214gene, Manager at Elk Grove Hotel, responded to this review

Thanks for writing a review. We have no way of knowing whether or not you requested another room, but we encourage guests to request same if they are as upset as you are. Please accept our apology. You should not have experienced what you describe.

Reviewed 16 December 2016

I would most certainly NEVER recommend making a reservation at this hotel. The staff, as well as the manger were completely rude and disrespectful. Not only did they lack respect, they lacked professionalism and their ability to provide customer satisfaction was lacking as well. I have never been spoken to in such a disrespectful manner as I did today by...

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Helpful?
Thank Janet S
214gene, Manager at Elk Grove Hotel, responded to this review

Thanks for writing a review. We will certainly talk to the manger and the staff. We are distressed to hear about your experience. Please accept our apology.

Reviewed 13 December 2016 via mobile

I thought the room needed updating but I paid $100 for the night, parked my car for 7 days (which was never touched) plus shuttle to and from O'Hare airport, I felt this was a good deal. Check in was fast, bed comfy and I slept very good. I traveled alone and I really hate flying out of O'Hare ,...

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Helpful?
Thank Connie C
214gene, Manager at Elk Grove Hotel, responded to this review

Thanks for writing a review. You took a picture of our breakfast! That's a new one. We shared your very kind comment with our staff. We agree: O'Hare is like its own city. We hope you'll stay with us again.

Sydney, Australia
Reviewed 11 December 2016

This hideous hotel was filthy. The highlight was the lift that smelt like someone had used it as a toilet. I do not believe we slept in clean sheets. My husband dropped something and under the bed was pure filth. We checked out asap. This hotel needs to be bought to the attention of the Health Dept. In on word...

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Helpful?
Thank Julie P
214gene, Manager at Elk Grove Hotel, responded to this review

Thank you for writing a review. We're sorry you didn't find the room to your liking. We have no record of you asking for another room. We encourage dissatisfied guests to speak with the front desk.

Reviewed 9 December 2016 via mobile

We booked the hotel on Priceline which gave us all the false information: this outdated hotel is only 2 star not 3 star, and there is NO WIFI at all in the room. They don't even have a flat TV!! Their shuttle does not run 24 hours, and it only runs every HOUR!

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Helpful?
Thank chu h
214gene, Manager at Elk Grove Hotel, responded to this review

Thank you for writing a review. We can't control what Priceline puts out, but that is small comfort for you. We do have wi-fi. Obviously it wasn't working for you. You are correct: the shuttle does not run all night, and it does depart on the hour.

Michigan
Reviewed 2 December 2016

We stayed here for the park and fly package. $100 for a night and 10 days of parking. Worked for us! Check in was easy and the man was friendly. The room is dated, of course, but clean and comfy. The shuttle leaves on the hour and we had no problems. Could we hear planes? Sure, but not keep-you-awake loud....

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Helpful?
Thank shrkchsr
214gene, Manager at Elk Grove Hotel, responded to this review

Thanks for writing a review. We are dated, for sure. Your advice for the female traveler is appreciated. We're glad you enjoyed your stay. We hope to see you again.

Saint Louis, Missouri
Reviewed 8 November 2016

I have stayed at this hotel twice in the past 6 months. I have read the previous reviews and felt compelled to write one, providing a fair assessment of the place. Keep in mind I have to criteria for a reasonable hotel stay. Comfortable bed and a hot shower in the morning. The rest is a plus when it comes...

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Helpful?
Thank whyguy3
214gene, Manager at Elk Grove Hotel, responded to this review

Thanks for writing such a detailed review. We passed on your approving remarks to our staff. Your cost analysis was spot on. The shuttle can't always run on time due to the extraordinary amount of traffic in and out of O'Hare, but we do our best. It's nice to know that you are a repeat customer. We look forward to...

Bettendorf, Iowa
Reviewed 19 October 2016

The hotel is highly recommended for people who want a quiet stay, or with your entire family, facilities are clean and very nice. These 20 or 30 minutes from downtown Chicago. The only problems I found is that internet access is poor and very slow or do not have in the room, has no refrigerator or microwave in the room....

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Helpful?
Thank jmvlv111
214gene, Manager at Elk Grove Hotel, responded to this review

Thanks for writing a review. Many of our guests stay with us because of the Park and Fly option, out of O'Hare Airport. We've heard about the internet problem before, and we're working on it. We're glad you enjoyed your stay. We hope to see you again.

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Amenities

Highlights
  • Free Parking
  • Breakfast included
  • Free Internet
  • Pool
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
Services
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Multilingual Staff
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry

Additional Information about Elk Grove Hotel

Address: 1600 Oakton Street, Elk Grove Village, IL 60007 (Formerly Ramada Elk Grove Village/O'Hare Airport)
Region: United States > Illinois > Elk Grove Village
Price Range: ₹ 3,543 - ₹ 6,953 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Elk Grove Hotel 2*
Number of rooms: 165
Reservation Options:
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Also Known As:
Ramada o`Hare Hotel Elk Grove Village
Ramada Elk Grove Village
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Questions & Answers

Here's what travellers have asked, with answers from Elk Grove Hotel staff and other travellers.
1 question
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Elkhart
10 months ago

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Questions? Get answers from Elk Grove Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Only reason for the ave. rating is the rating wouldn't let me go down any farther.”
 of 5 bubbles 815JohnW815, 13 Feb 2017 | Read review
“go elswhare”
 of 5 bubbles bryanf0x, 19 Dec 2016 | Read review
“Sleep under a tree in the car park it would be cleaner.”
 of 5 bubbles JulieP157, 10 Dec 2016 | Read review
“Ask for a room within WIFI range, if WIFI is needed.”
 of 5 bubbles whyguy3, 7 Nov 2016 | Read review
“Recommended for a quiet or family stay. The first floor rooms have easy access to the pool”
 of 5 bubbles jmvlv111, 18 Oct 2016 | Read review
5 of 5