When we checked in, the hotel had a musty smell. We asked about it and the receptionist said she couldn’t smell it. It could have been from the indoor pool, so we proceeded to our room. The hallway smelled of smoke but our nonsmoking room was better. The bathroom was very small. We have a feather allergy, checked out the pillows and realized 2 of them were feather. We asked for them to be replaced but the receptionist first forgot our request and then said she checked the housekeeping closets and didn’t find any. In general, the hotel is very poorly maintained.
Other than no towel bars in the bathroom, this was up to Hampton Inn standards -- clean. comfortable decent breakfast. A good stopping point west of Chicago, rates $20 per room less than driving on to Rockford.
For a Hampton Inn, this place is very basic. The room had three problems. First, I like to have the fan running constantly at night – especially when, like last night, I’m given a room right by the elevator. The fan cutting on and off at night can wake me up. Neither the “High” nor “Low” settings on the fan worked, only the “Auto” setting. The corner of the room where the AC unit is located is dark, so I used my phone light to see the settings. When I did, I noticed a lot of debris inside the AC unit. I’m not sure what it was. It looks like the stuff that gets caught in low-hanging branches when a stream floods – kind of like a moldy moss. Not something I want to breath in. The worst part of my stay was when I tried to take a shower in the morning. I turned on the water, pulled up on the knob to activate the shower and…nothing. The shower didn’t work! I told the receptionist when I checked out. He said that he would notify the manager and she would call me. She didn’t.…
Please disregard the negative reviews, this Hampton has come a long way with management changes. short staffing as well as bouncing back from Covid restrictions etc. The team is working very hard to get this Hampton back to the superior services that our valued guests are used to.
Avoid this place. Dirty, run down, and a staff that does not care. Rooms are the smallest I've ever encountered at a Hampton Inn. Room was dirty. Although I requested it be cleaned, Noone ever showed up. After 10:PM I could not find anyone working. Strangers in lobby asking for money.
We are loyal to Hampton Inn. Whenever we're traveling, if there's one in the area that's where we stay. The emenities and friendly service have been wonderful. The Egin, IL Hampton is the one exception we've encountered. It was one unpleasant experience after another. The automatic sliding entrance door didn't open all the way, making it difficult to get our luggage in. Then we found out the pool and hot tub were out of commission, and the website hadn't mentioned it. (After we complained the website was updated.) There was no luggage stand in our room, so we had to put our suitcase on the floor. The eggs were overcooked and the breakfast was skimpy compared to other Hamptons. We decided to go elsewhere for breakfast. The only thing we were happy about was the very quiet air conditioner. I definitely recommend staying somewhere else.…
This place is a dump, and sets a terrible breakfast. Highly over priced for the accommodations. The pool and hot tub were unavailable due to construction and the overall appearance was poor. Very small bathroom and uncomfortable bed. Not recommended.
I am a Hilton Honors Gold member and I have never been treated so shabbily in a Hilton Property. The swimming pool was closed and the Business Center was not available and "had not been available for two months," according to the woman who checked us in. I told them about the Hampton Inn Guarantee that was displayed on the counter. Bobbi, the assistant Manager, even argued with my husband about the pool closure, saying that we should have seen on the Hilton webpage that it was closed. She was quite rude and unfriendly. My husband pulled up the page on the webpage and showed Ms. Bobbi that it said nothing about the closure. I asked several times to speak to the manager, the alleged Angel Siscal, and was told that a message would be left for him to call me. We asked several people at the front desk to have him call us, but of course, he never did. I called today and talked to Anna and again requested to talk to Mr. Siscal. She said "he only comes in once in awhile." I asked for his phone number and she said that she "was not allowed to give out his personal information. This property should be be removed from the Hilton family. It needed repairs to the hotel as well. I did meeting planning for 30 years and used many many Hiltons, almost always with very good results. This Hampton Inn is disgraceful. DO NOT STAY THERE!…
Sorry to say that I had bad experience here. I'm very loyal to Hilton (Diamond), I have stayed here several times on business. When there was a problem I had hoped to work out with the management, no one returned my call in a month. I called and left messages nearly every day, and sent email. I'll not be back, but there is a Holiday Inn express right next door.
The check in process was fast. Many of the employees at this hotel don't wear masks. Given that it is a law that they must wear masks, this is very disappointing. There are no lamps on either side of the bed. This is terrible because the other lamps in the room are not especially bright. When I woke up in the night I needed to turn on a light next to the bed to get to the bathroom. However there was no light to turn on. The bed was very uncomfortable. I didn't get a good night's rest. The room was very clean. The bathroom was very clean except there was quite a bit of rust in the tub. I thought this was unusual because it's not a metal tub. The heating worked well. The night table mounted on the left side of the bed is falling off the wall.