We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
First and foremost we dealt with Monica on the phone and she helped us book a room. As soon as we got to the hotel we were greeted by Monica. She was so helpful and friendly. She made sure that none of my questions went...More
Thank Miguel F
Response from ManagerX1, Manager at Holiday Inn Express Chicago Downers GroveResponded 30 December 2016
Thank you for taking the time to share your wonderful comments! We are happy your stay at the Holiday Inn Express Chicago - Downers Grove was a great one and that the service you received from our staff made your stay even more memorable. We...More
Stayed here on business. Good location to restaurants and activities. Clean rooms and common places. Recognizes IHG members. Free wifi and morning breakfast. Able to connect with major roads. Will stay here again.More
Thank David A
Response from ManagerX1, Manager at Holiday Inn Express Chicago Downers GroveResponded 8 December 2016
Thank you for your great remarks of the Holiday Inn Express Chicago - Downers Grove! We are thrilled our location was perfect for your trip and you enjoyed our hotel and the service delivered. We appreciate your loyalty towards our brand and hope you will...More
We called late to find a reservation at this hotel. Monica, the front desk clerk, answered the phone and said she does have a room for 3 adults. I asked if the beds were queen beds and she said yes. Then we arrived and they...More
Thank Elise K
Response from ManagerX1, General Manager at Holiday Inn Express Chicago Downers GroveResponded 3 December 2016
Thank you for being our guest and for taking time to review your stay. We sincerely apologize that your room was not serviced and cleaned to the level it should have been and for the inconvenience we caused you. I assure you that this does...More
I think Monica could use a refresher course in hospitality. No smile when she came to the desk. I got my keys, went up to my room only to find my keys didn't work. I come back down, look for Monica. She doesn't even get...More
Response from ManagerX1, Manager at Holiday Inn Express Chicago Downers GroveResponded 30 November 2016
Thanks so much for sharing your recent experience at the Holiday Inn Express Chicago - Downers Grove. We are glad to read you enjoyed your well-maintained room and got a good night’s rest. Having said that, I am sorry that one of our front desk...More
Large lobby and sitting area in the lobby. But, the entire hotel needs updating and made brighter as most HIX brands are.
Clean rooms. TV location is strange; Its on the same wall as the sofa; so, can't directly face it.More
Response from ManagerX1, Manager at Holiday Inn Express Chicago Downers GroveResponded 12 November 2016
Thank you for choosing our hotel for your recent trip to the Windy City. We're happy to know your overall stay was a pleasant one even though you feel our facility needs to be updated and refreshed. Until a decision is made on future renovations,...More
Response from jylsincavage | Property representative |
We do have roll-away beds, but unfortunately we are unable to place any roll-away beds in rooms that have two queen size beds. It is against the fire code of Downers Grove. I apologize for any inconvenience.
well right across the parking lot there is a bus stop and it seems like there's always a bus there and a lot of the people that work at the hotel or work in the nearby area take that bus and in my mind I think that they are... More
well right across the parking lot there is a bus stop and it seems like there's always a bus there and a lot of the people that work at the hotel or work in the nearby area take that bus and in my mind I think that they are going downtown to Chicago