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I was stranded in Chicago (ORD) with no hotels available. The manager, Theresa, made sure we got a room. She was great. It was very large and clean. The hotel didn't have a lot of amenities, but we did get some good coffee and a...More
Response from 00esa, General Manager at Extended Stay America - Chicago O’Hare - Allstate ArenaResponded 11 June 2017
Thank you for being our guest. We are pleased you had an overall nice stay and loved our shuttle service and the excellent stay provided by Theresa. I will surely share your praises with her. We hope to welcome you back soon.
I got this hotel last minute from priceline after getting stuck overnight at the airport thinking that it would be a relatively comfortable, affordable room. I had to wait more than an hour for the shuttle. On arriving to the hotel, I was very disappointed...More
Thank Stephen R
Response from 00esa, General Manager at Extended Stay America - Chicago O’Hare - Allstate ArenaResponded 10 June 2017
Thank you for your honest evaluation. We're deeply sorry for the issues you encountered and that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up immediately and resolve...More
NO breakfast, just coffee. Airport shuttle is available only once per hour, only if you call/reserve it in advance, only limited hours per day. Good hotel if breakfast and the airport shuttle are not important to you.More
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Response from 00esa, General Manager at Extended Stay America - Chicago O’Hare - Allstate ArenaResponded 5 June 2017
Thank you for being our guest. We are happy you had a pleasant stay overall, but we are sorry our amenities fell short of your needs and expectations. Your comments will help us as we continually improve our facilities. We appreciate you being our guest...More
Room was dirty, go into the bathroom & people in next room were smoking. That is
all you could smell - Smoke Yuck. Windows were dirty, hard to understand the clerks.
For an extended stay hotel, there was nothing in the kitchen to use.More
Response from 00esa, General Manager at Extended Stay America - Chicago O’Hare - Allstate ArenaResponded 18 May 2017
Please accept my sincere apologies for your disappointment with the cleanliness and service issues. Our brand standards require us to make kitchenware available at the front desk rather than leaving them in the suites. We have shared your feedback with the respective teams and will...More
Today I was helped by Amanda at the front desk. She did an incredible job. She was very courteous and professional. The staff is very helpful and the hotel is very clean and well cared for. If you are looking for a place to stay,...More
Response from 00esa, General Manager at Extended Stay America - Chicago O’Hare - Allstate ArenaResponded 14 May 2017
Thank you for being our guest at Extended Stay America - Chicago - O'Hare - Allstate Arena. We are delighted to know you enjoyed your time with us and that you were impressed with the service provided by our Front Desk associates. I will be...More
US$ 85 - US$ 139 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Family Rooms ,
Number of rooms
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