No shuttle, no laundry, restaurant/bar close early and are over priced. Don’t bother calling the front desk, no one will answer. Was charged several ridiculous amounts for “incidental holds”. Never charged anything to my room and all charges went through and did not fall off. Beds were the most uncomfortable I have ever slept in.
Staff was extremely helpful at the front desk. David assisted me with a component that I need a small screwdriver. He took the time and unscrewed it. Awesome job taking care of the guest even outside of the call of duty! I appreciate them all at the front desk. Restuarant staff was awesome also. The room was extra spacious, and the bed slept really well! Thanks for an awesome stay!
This Hyatt has not had any updates that are visible for years. There was NO room service, no daily towel refresh or cleaning, barely a breakfast service. The staff was barely attentive. This property is still blaming the pandemic and shortage of staff. The gym was the same it was when I stayed 10 years ago. If I were Hilton, I would pull this flag. I do NOT recommend using this hotel unless even Motel 6 is sold out!
No water pressure means your shower/hair washing will take 2-3X as long. Gym was pretty sad, small, no a single spin bike. Recumbent bike was missing pedal straps. Crowded. No towels for the gym guests.
I've stayed here several times over the past few years. This past stay was rather disappointing on the service side. Globalist breakfast benefit was not honored. No one seemed to care. We reached out multiple times to the manager and asked for a callback to discuss our stay. Both requests went unanswered. I guess ignoring people is a common theme at this hotel. From now on, we will stay at other hotels who value their loyal members.
Good place to stay. The room was big and clean. Make sure reservation is in the name of the person checking in. There was no pool/hot tub or free managers reception or breakfast, but we were aware before we reserved this hotel.
Did not like it. There is no room service. the restaurant is not always open. hallway kind of smells. I am never going to stay at that place again. I never expected Hyatt maintain such a terrible place.
The hotel had a mould and dingy smell. Breakfast was super expensive and tasted lousy. Staff were rude when asked for extension on the checkout. Rooms were dated and the elevator was terrifying to death.
Hotel is in dire need of a facelift or some a lot of love. Carpets look old and tired, water feature in lobby is not functional and looks terrible, staff basically refused to have rooms serviced which for a 4 or 5 day stay is unacceptable. My daughter had an infant in her room and needed the trash removed, dirty diapers, staff refused to address, getting clean towels was a mission, had to take from lady servicing another room. TV remote control was not responsive and the channel menu on the TV was not accessible. COVID is not an excuse for the way the hotel is being run
Hyatt Regency Deerfield is not even 6 miles away from home! The overnight stay was a very different experience for a literally short trip weekend getaway. The fitness center provided the perfect solution to walk off the delicious dinner at JAXX. The layout of the sofa in room #525 was ideally positioned for watching giant 65" Samsung TV. Enjoyed F1-Spain before heading down to a simple breakfast buffet which was well prepared. The healthy egg white with spinach & tomato scramble well balances the deliciously browned sausagessssssss.. Globalist 4 pm late check-out allowed to finish watching a full match live at the French Open. A very relaxing 24 hours. Definitely, we'll do this more often.