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All reviewsclub carlson memberparlor roomfree cookiesbaseball tournamentindoor pool and hot tubweekend stayroom was comfortable and cleanfront desk attendantupon checkhot breakfastthe hotel staffstayed one nightwe've stayedchecking infitness centerlocation is greatwedding
My sister, nephew and I spent one night a the hotel before a spelling bee. We were pleasantly surprised by the appearance, cleanliness and courtesy of the staff. Our room was spacious and well appointed with a frig and microwave. Since we had an early...More
Was placed in out-of-order room at first (that people had clearly been smoking in), and was quickly switched to an appropriate room when I complained something was wrong. Even in new room, the refrigerator was broken and froze all my food, the faucet on the...More
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Thank Jennifer W
Response from CountryInnGMCL, General Manager at Country Inn & Suites by Radisson, Crystal Lake, ILResponded 28 November 2017
Dear Jennifer W.
I am so sorry that we dropped the ball during your stay. I am addressing these concerns with my front desk and housekeeping team. If a room was smoked in, it should of definitely been put out of order and not rented...More
I've stayed here before, a couple of times, and have always enjoyed my stay. This time around, I'm not. They are under construction, which did not affect us at all and I'm excited for the changes to come. The construction hours are outside from 9a-...More
Response from CountryInnGMCL | Property representative |
You do need to be a registered guest or be visiting a registered guest to use the facilities. I do believe Healthbridge, in Crystal Lake, offers day passes for $10.00 per person. They a larger swimming area as well. I... More
You do need to be a registered guest or be visiting a registered guest to use the facilities. I do believe Healthbridge, in Crystal Lake, offers day passes for $10.00 per person. They a larger swimming area as well. I hope this helps!