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    Country Inn & Suites By Carlson, Crystal Lake

    600 Tracy Trl, Crystal Lake, IL 60014-6276
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    May 14
    May 15
    1 room, 2 adults, 0 children
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    Overview

    • Excellent47%
    • Very good27%
    • Average12%
    • Poor9%
    • Terrible3%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast included
    Pool
    Fitness centre
    2.5 Star Hotel
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    Holiday Inn Crystal Lake
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    Rooms
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    1 room, 2 adults, 0 children
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    Reviewed 3 days ago

    Great hotel, good value and professional staff. Building a bit outdated but comfy and great amenities. The area is convenient to lots of services, restaurants, movie theater, car dealerships, etc. There is also a nice chapel nearby. Was peaceful and in a nice area.

    Review collected in partnership with Country Inns & Suites By Carlson
    Helpful?
    Hotel's Favourite
    Reviewed 11 March 2017 via mobile

    Staff treated us like family. Everyone was friendly and helpful. Roomy and clean rooms. Nice pool and exercise facilities. Nice buffet breakfast included. Exceptional value! Will definitely recommend.

    Helpful?1  
    Response from CountryInnGMCL, General Manager at Country Inn & Suites By Carlson, Crystal Lake

    Dear Silvija S, Thank you for the great review! We are so glad to hear you a re doing much better and we were able to keep you comfortable during your recovery. We hope to see you again soon! Sincerely, Your Country Inn Team

    Reviewed 6 days ago

    The hotel was okay, just okay, and nothing stands out as above average. For the price I paid, I should have had a better experience. The bathroom in particular was just not practical. No where to hang your towel near the shower, no soap dish,...More

    Review collected in partnership with Country Inns & Suites By Carlson
    Helpful?
    Response from CountryInnGMCL, General Manager at Country Inn & Suites By Carlson, Crystal Lake

    Dear frauevi, I am so sorry you had an average stay. We strive to exceed every guests expectations. We are in the middle of an extensive renovation and we hope it will make everything much more practical for you on your next visit. Sincerely, Your...More

    Reviewed 1 week ago

    Near impossible to check-in. Waited over 90 minutes. Had to contact 800 number after 1 hour. They had me wait another 15 minutes before they took any action. No compensation was offered beyond a 20 oz drink.More

    Review collected in partnership with Country Inns & Suites By Carlson
    Helpful?
    Response from CountryInnGMCL, General Manager at Country Inn & Suites By Carlson, Crystal Lake

    Dear leroyp982, I am so sorry that we failed to check you in to your room in a timely manor. I would love the opportunity to speak with you in regards to this. This is unacceptable and needs top be addressed. Please call me at...More

    Reviewed 1 week ago via mobile

    The hotel is getting a renovation which it does need. Luckily our stay was not affected by the renovation. The weekend stay was pleasant. There are restaurants nearby some are within walking distance. Having 3 kids the pool was their number one enjoyment throughout the...More

    Helpful?
    Response from CountryInnGMCL, General Manager at Country Inn & Suites By Carlson, Crystal Lake

    Dear Judy B, I am so glad to hear your enjoyed your stay! Thank you to you and your family for choosing to stay with us. We look forward to your return and cant wait to show you the finished hotel, once the renovations are...More

    Holiday Inn Crystal Lake
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    About
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Free Parking
    • Breakfast included
    • Meeting Rooms
    • Business Centre with Internet Access
    • Conference Facilities
    • Dry Cleaning
    • Laundry Service
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    • Room amenities
    • Microwave
    • Things to do
    • Pool
    • Hot Tub
    • Fitness Centre with Gym / Workout Room
    Details
    • Price range
    • US$ 94 - US$ 135 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Family Rooms
    Photos
    Traveller (6)
    Pool & Beach (1)
    Room & Suite (1)
    Hotel & Grounds (15)
    Nearby
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    Questions & AnswersAsk a question
    Homer W
    Any hotel affiliations for reward points?
    2 February 2017|
    Answer
    Response from CountryInnGMCL | Property representative |
    Yes, we are affiliated with Club Carlson. You earn 20 points per dollar.
    0
    Votes
    Famousdavis
    What is your pet policy? Are pets allowed, or is this a no-pet facility?
    26 January 2017|
    Answer Show all 3 answers
    Response from CountryInnGMCL | Property representative |
    Famousdavis, unfortunately we do not allow pets.
    0
    Votes
    Fani d
    hi how much would it cost if you weren't staying at the hotel but you wanted to swim at the pool
    17 December 2015|
    Answer Show all 3 answers
    Response from CountryInnGMCL | Property representative |
    You do need to be a registered guest or be visiting a registered guest to use the facilities. I do believe Healthbridge, in Crystal Lake, offers day passes for $10.00 per person. They a larger swimming area as well. I... More
    0
    Votes
    Room Tips
    "Rooms in the back of the bldg provide a nice view but other than 2 buildings it's pure land & that..."
    Read review
    "I think most rooms would be fine. They have an elevator!!!!"
    Read review
    "One bedroom suite worth the extra money"
    Read review
    "we've always had goodluck with the Country Inns"
    Read review