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  • Excellent40%
  • Very good34%
  • Average8%
  • Poor12%
  • Terrible6%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Fitness centre
2 Star Hotel
All hotel details
1 Apr2 Apr
1 room, 2 adults, 0 children
Standard Room
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Reviews (102)
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All reviewsroom was cleannice hot breakfastwater pressure in the showermicrowave and fridgewould stay here againplenty of hot waterother hotels in the areaqueen beddesk staffice machinegreat stayfitness centerlobbyvolleyballsinkillinoischannels
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21 - 25 of 100 reviews
Reviewed 25 July 2016

I booked our room online in March and paid up front for a king bed with a 2-person sofabed and a rollaway. The rollaway was an extra $10, which I gladly paid since I have 3 kids. When we arrived we were told they could...More

1  Thank mvancal
Response from General_Manager_CL, General Manager at Comfort InnResponded 4 August 2016

Thank you for taking time to express your opinion of your stay here at the Comfort Inn. I do apologize for not being able to put a rollaway bed in your room because of the fire code here in Crystal Lake. The Choice Advantage system...More

Reviewed 21 July 2016 via mobile

Thought I would give the Comfort Inn a chance as I usually stay at the Country Inn Suites directly across from them. It looks super nice from the outside until you get closer. Needs a little TLC. The first thing I saw was several bedrooms...More

Thank Ellen K
Response from General_Manager_CL, General Manager at Comfort InnResponded 4 August 2016

Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. I have shared your feedback with maintenance and housekeeping departments to ensure we handle these types of situations differently in the future. Again, thank you for...More

Reviewed 27 June 2016

We stayed two nights along with our son and daughter in-law in town for a family event. We typically stay across the street, but the rooms at the Country Inn and Suites were a bit more expensive so decided this time to stay at the...More

1  Thank Minnes0taSue
Response from General_Manager_CL, General Manager at Comfort InnResponded 28 June 2016

Dear P. Experience, Sorry you experienced the result of a dog owner not owning up and picking up after their dog. Our housekeeping department was immediately alerted after the report came in that a clean up was needed in the elevator. Unfortunately, during the time...More

Reviewed 10 June 2016

The room was very neat and clean. The room was off the main street and was quiet at night.The staff was friendly and courteous. The breakfast area was kept clean and selection of food was very good. We enjoyed our stay.More

1  Thank Donald K
Response from General_Manager_CL, General Manager at Comfort InnResponded 4 August 2016

We would like to thank you for taking the time to complete the review on Trip Advisor. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so...More

Reviewed 3 June 2016

Made reservation 5 months in advance requesting king handicapped room and that was confirmed. Received email week before checkin for king room only. Called hotel and talked with General Manager. He said no handicapped rooms available and was RUDE, ARROGANT, ABRASIVE. Told him I had...More

1  Thank papa-oo
Response from General_Manager_CL, General Manager at Comfort InnResponded 5 June 2016

Thank you for taking the time to write many reviews. We, in fact, did make sure you had a handicap room upon your arrival. We did make sure all of your accommodations were met. On behalf of our entire team, I would like to apologize...More

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Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Multilingual Staff
Self-Serve Laundry
Dry Cleaning
Business Centre with Internet Access
Laundry Service
Breakfast Available
Room amenities
Things to do
Fitness Centre with Gym / Workout Room
Hot Tub
Indoor pool
Price range
US$ 79 - US$ 127 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
Price range
US$ 79 - US$ 127 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
Questions & Answers
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10 August 2015|
AnswerShow all 3 answers
Response from purselady1 | Reviewed this property |
Yes, they are.
Room Tips
"we had room on 3rd floor at end of hallway, very queit"
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"If you book this hotel, check the confirmation that they send prior to check in to ensure they do not change..."
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"All rooms are nice.."
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"the one with the whirlpool"
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