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Traveller (22)
Room & Suite (25)
Dining (5)
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Overview
  • Excellent44%
  • Very good39%
  • Average12%
  • Poor3%
  • Terrible2%
Travellers talk about
“choice hotels”(12 reviews)
“waffles”(36 reviews)
“room was clean”(37 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2 Star Hotel
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (455)
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455 results
Traveller rating
185
181
59
17
13
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Time of year
LanguageEnglish
185
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59
17
13
Show reviews that mention
All reviewschoice hotelswafflesroom was cleanmorning breakfastthe breakfast areahot tubnice hotelwould stay here againenjoyed our stayexercise roomdesk clerkthird floorindoor poollouis areacahokia moundsdowntown statrium
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31 - 35 of 455 reviews
Reviewed 31 August 2016 via mobile

Stood in line for 45 minutes until I was checked into my reserved room. There were only 2 other guests in front of me. Night desk clerk was very inexperienced & had to keep calling the manager with questions. Complained to manager Kathy the next...More

Thank Anna C
Response from KATHY D, Guest Relations Manager at Comfort InnResponded 7 September 2016

Thank you for reporting this incident you had in the hotel. We are already making reports about this so the management will be informed by this news. We are very sorry about your disappointment but rest assured, your concerns will be highly appreciated to better...More

Reviewed 27 August 2016

the workers are very helpful. the rooms are clean and the break fast is fresh. Its not all hot food though, but you can make your own waffles,they have boiled eggs,yogurt,cereal,milk ,juice,coffee, muffins,donuts,toast,bagels cream cheese,instant oatmeal. you can take your food to your room or...More

Thank melissa y
Response from KATHY D, Guest Relations Manager at Comfort InnResponded 30 August 2016

Thank you so much for your compliments to our breakfast options and service. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We can't begin to tell you how much we appreciate your five...More

Reviewed 15 August 2016

Our stay was wonderful the staff was great and very helpful. Breakfast was alright if your a breakfast person. Wednesday morning Teresa and Anna were great always laughing and cheerful seems like they really enjoy there work you don't find that much anymore. Great lemonaid...More

Thank Jason S
Response from KATHY D, Guest Relations Manager at Comfort InnResponded 26 August 2016

Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I have shared your compliments with our staff and thank you for giving me the opportunity to recognize them for a job well done!...More

Reviewed 14 August 2016

The hotel is under renovation and you would never even know it. Anna the desk clerk was great we were on our way to Springfield Mo. and she really new her way around the construction going on in Missouri. She was great with all the...More

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Thank Al J
Response from KATHY D, Guest Relations Manager at Comfort InnResponded 23 August 2016

Thank you for leaving your five star rating of our hotel. Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is rewarding to hear that...More

Reviewed 13 August 2016

At first day we feel the staff is nice. But I think the building is old so the next 3 days we hear the loud step on the ceiling all night long..... Our teen kids live next room got bug bite, but we don't know...More

Thank ovamo228
Response from KATHY D, Guest Relations Manager at Comfort InnResponded 23 August 2016

Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. The room was thoroughly inspected the next morning and no bed bugs were found and also the room was rented out, with no further bed bug complaints. I...More

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Best Value Properties in Collinsville, IL
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About
Amenities
Top amenities
Free Parking
Pool
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Business Centre with Internet Access
Laundry Service
Self-Serve Laundry
Breakfast Available
Children Activities (Kid / Family Friendly)
Meeting Rooms
Banquet Room
Multilingual Staff
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$ 94 - US$ 156 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Collinsville
#4 Romantic Hotel in Collinsville
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 94 - US$ 156 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Collinsville
#4 Romantic Hotel in Collinsville
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (22)
Room & Suite (25)
Dining (5)
Pool & Beach (2)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
amstrasswweg
4 August 2016|
AnswerShow all 3 answers
Response from Ramakrishna T | Reviewed this property |
9 miles about 13 minutes away but as close to free way you wont feel it is far
0
Votes
amstrasswweg
4 August 2016|
Answer
Response from gws712 | Reviewed this property |
We were 7 mile from the racetrack it is exit 4 off of 55/70 west bound.
0
Votes
MarciaMak
21 January 2016|
Answer
Response from TanyaOkemos |
Yes. The hotel may charge a fee.
0
Votes
Room Tips
"If there are rooms that don’t overlook the atrium, they may be more quiet."
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"if beds are still high and your short ask for stool to get into bed."
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"Far enough from I-55 that all rooms are quiet"
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". Our room was just above a conference room so if you have little ones that like to run or jump this is the..."
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