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All reviews union station blue line front desk rooftop pool willis tower chicago downtown convenient location valet parking walking distance street noise self park few blocks the room was nice late check big city business trip hotel restaurant
Just checked out today. The only positive experience we had a this hotel is coz of the doorman, Julio, who was so nice and proactive.
Other than that, HORRIBLE EXPERIENCE! The facilities are dated, the service is BAD. The front office people are RUDE, inefficient...More
When we arrived from Union Station by taxi (though it's walkable, but not in that day's 90+ degree heat), we were warmly greeted by Pamela, who whisked our considerable and heavy luggage onto a cart and into the hotel before I could quite catch my...More
great location, only downfall is pool is OUTSIDE. Be aware and don't bring a swimsuit. 18-25 min away from the city so an uber or taxi would cost around 30-60. staff was super nice and helpful as well.
Oh where to begin? I'd booked my room from the day before I was due to arrive as I was due to arrive early in the morning (having been on the Amtrak all night) and wanted to check in straight away. Despite emails, phone calls...More
Response from IHGService, Guest Relations Manager at Holiday Inn Chicago DowntownResponded 1 week ago
Thanks for sharing your thoughts and for staying with us. I was disappointed to learn you did not have an exemplary stay due to the issue surrounding your reservation and the level of service you received which fell below your expectations. We strive...More
I was a bit hesitant when I arrived as the hotel looks a bit run down, (the rooms are older style and do need upgrading), but the staff were super friendly and went out of their way to make sure I was happy. Everything was...More
Thank Gary B
Response from HIHS-Manager, General Manager at Holiday Inn Chicago DowntownResponded 1 week ago
Dear Gary B,
Thank you for taking the time to share feedback about your recent stay at our hotel. Through each comment we receive, we learn from our guests which helps us to grow and improve our services. We are currently replacing windows which should...More
Welcome to the Holiday Inn(R) & Suites Chicago - Downtown conveniently located near the Chicago Loop, and other prominent area attractions. We are steps away from the CTA Clinton Blue Line station on South …MoreClinton Street and I-290 on South Canal Street, this Chicago hotel is perfect for leisure and business travelers. What's exciting is vacationers are surrounded by Willis Tower, the Museum Campus, Soldier Field and more when they stay in downtown Chicago. Our business travelers appreciate our hotel's location, meeting rooms space of 2,000 sq. ft., free Wi-Fi access, an extensive fitness center, a seasonal outdoor rooftop pool and dining facilities. Clearly, with these choice amenities and prices, it's easy to see why guests prefer us to other hotels in Chicago, IL. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.