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Holiday Inn Chicago Downtown

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#109 of 186 Hotels in Chicago
Certificate of Excellence
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Holiday Inn Chicago Downtown
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642 Reviews from our TripAdvisor Community

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Showing 597: English reviews
Des Moines, Iowa, United States
Reviewed 2 weeks ago via mobile

Excellent hotel, safe and secure in downtown Chicago, near Union Station. Rooms clean, lots of pillows both soft and firm, very comfortable beds and chairs. Must use room key to access elevator so is secure. Personnel very friendly and helpful. Restaurant is excellent. Prices are reasonable. I highly recommend and we will stay here again. One request...Would like handrail in...

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Helpful?
Thank Sherri M
cpfaus, General Manager at Holiday Inn Chicago Downtown, responded to this review

Thank you for staying with us Sherri M and for taking time to write a review. We are very happy to hear your stay met expectations. Please let us know when you are visiting again so that we are able to provide a room with the amenities that will make your stay even better. Sincerely, Nitin Talati General Manager Holiday...

Philadelphia, Pennsylvania
Reviewed 3 weeks ago

Came to town to see about my brother who was ill. I got in earlier than I expected but thanks to Rafael he made sure I had a room ready so I was able to drop my bags and head to the hospital to see my brother. A big thanks to Princess and Taiyon who made my stay very enjoyable...

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Helpful?
Thank starladydiva
cpfaus, General Manager at Holiday Inn Chicago Downtown, responded to this review

Thank you so much starladydiva for the great review and for being our guest. We are very happy to read that your stay was fantastic and apologize for the housekeeping mishap. We hope the next time you are in the area, you will stay at the Holiday Inn & Suites Chicago Downtown again. Sincerely, Nitin Talati General Manager gm@hidowntown.com

Joliet, Illinois
Reviewed 3 weeks ago via mobile

Me and my husband came into town to film for two tv series in Chicago. We got to the hotel and was greeted by Tj. Young lively young man , ladies he loves to sings. He was singing when I was checking in. I loved it. I asked him to sing some more. There was a lovely lady in the...

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Helpful?
Thank SassyKaren35
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Thank you very much for the kind review SassyKaren35. We are very pleased to know you enjoyed your stay and TJ singing too. We have shared your review with him and the entire team for a job well done. Thank you again, we look forward to your return stay. Sincerely, Nitin Talati General Manager Holiday Inn & Suites Chicago Downtown

PA & FLA
Reviewed 4 weeks ago

The hotel is quite clean, the front desk is very kind & capable, the rooms are quite comfortable! The hotel's location is very convenient to the train station . You are within walking distance to many eateries as well at the beginning of the very historic Route 66, on Jackson Avenue. This is not a resort, it is pretty much...

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Helpful?
Thank _RichieT_Pa_Fla
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear RichieT_Pa_Fla, Thank you for very much for taking time to leave a review about your recent stay at the Holiday Inn & Suites Chicago Downtown. It is exciting to hear you enjoyed your stay and our proximity too! Thank you again for sharing and we hope to see you soon. Sincerely, Nitin Talati General Manager Holiday Inn & Suites...

Chester
Reviewed 4 weeks ago

I checked in on a cold and rainy night. Let's be kind and say that they guy who was checking in ahead of me was having a bad day. Either that or he's just a total jerk. Either way, he was surly and nasty to the front desk employee for no reason whatsoever. That employee, Romali, handled it like a...

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Helpful?
Thank Mark M
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Thank you very much for the kind review Mark M. I apologize for the services provided by our first team member but very happy to hear Romali was able to handled things like a pro. Our goal was to deliver the best customer service 100% of the time and what you experience was not. We will work harder to ensure...

Stoughton, Wisconsin
Reviewed 5 weeks ago

This hotel is where you want to be for business or leisure in Chicago. If you're lucky, Taiya will be at the front desk when you arrive. She is so friendly and efficient, you'll know you chose the right hotel. She answered my questions before I asked them. The room was clean and quiet and the room-key elevator security made...

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Helpful?
Thank LWBusDriver
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Thank you very much for the kind review LWBusDriver. We are very pleased to know you enjoyed your stay and the services provided by Taiyon. We agree with you, she is very friendly and efficient. The comments you posted have been shared with Taiyon and the entire team for an excellent job. Thank you again, we look forward to your...

Reviewed 15 January 2017 via mobile

We decided last minute to take the train to Chicago. It is a great location with closeness to Union Station. Only took us 5 or so minutes to walk to hotel. Staff was very friendly and the room was very clean. Only down side is the bathroom is really small, but it worked.

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Helpful?
Thank Dawn D
HIHS-Manager, Manager at Holiday Inn Chicago Downtown, responded to this review

Thank you Dawn D for choosing the Holiday Inn & Suites Chicago Downtown for your lodging needs while visiting Chicago. We look forward to welcoming you back soon! Sincerely, Rob Knox Assistant General Manager

Reviewed 13 January 2017

My nephew had missed his bus, called the hotel the lady said they had a room. She gave me one price but when i got there it was something different. The room was nice, prime location for a guest who is using the bus/train system. Tj at the front desk has excellent customer service skills. The lady who was with...

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Helpful?
Thank STEPHANIE S
HIHS-Manager, Manager at Holiday Inn Chicago Downtown, responded to this review

Thank you STEPHANIE S for the feedback shared about your recent stay with us. We are very happy to receive an excellent survey despite the service received from one of our staff which is not the service we work to deliver. TJ and the team are very happy to hear of the personal service he provided, your comments have been...

Atlanta, Georgia
Reviewed 12 January 2017

Stayed here on a business trip to Chicago. It's a fair hotel, exactly what you'd expect from a Holiday Inn. Clean room and friendly staff. The hotel is very close to CTA Clinton station on blue line so it is very convenient to get to from O'Hare. However, there is nothing much around the hotel in walking distance. There is...

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Helpful?
Thank VJH95
HIHS-Manager, Manager at Holiday Inn Chicago Downtown, responded to this review

Dear Vincent H, Thank you for providing great feedback about your stay. I am sorry to hear that the city noise was annoying and wish we could have made things better while you were still on property. I am happy to hear that our staff upgraded you to a suite as we love to make our IHG Spire Elite Members...

Turku, Finland
Reviewed 10 January 2017 via mobile

Stayed here with my wife from the 27th - the 30th of December 2016 as a stop on our honeymoon-trip in the US (we're from Finland). This was by far the friendliest and most welcoming of all the four hotels we stayed at (NY, Chicago, LA and Las Vegas), only Holiday Inn was Chicago. Staff was very nice and adapted...

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Helpful?
Thank Henrik P
HIHS-Manager, Manager at Holiday Inn Chicago Downtown, responded to this review

Dear Henrik P, Congratulations on your wedding and thank you for sharing part of your honeymoon at the Holiday Inn & Suites Chicago Downtown! We are very happy to hear that our team were welcoming and created an excellent stay for your both. We hope we are able to share your 1st anniversary with you next December! Sincerely, Rob Knox...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Holiday Inn(R) & Suites Chicago - Downtown conveniently located near the Chicago Loop, and other prominent area attractions. We are steps away from the CTA Clinton Blue Line station on South Clinton Street and I-290 on South Canal Street, this Chicago hotel is perfect for leisure and business travelers. What's exciting is vacationers are surrounded by Willis Tower, the Museum Campus, Soldier Field and more when they stay in downtown Chicago. Our business travelers appreciate our hotel's location, meeting rooms space of 2,000 sq. ft., free Wi-Fi access, an extensive fitness center, a seasonal outdoor rooftop pool and dining facilities. Clearly, with these choice amenities and prices, it's easy to see why guests prefer us to other hotels in Chicago, IL. ... more   less 

Additional Information about Holiday Inn Chicago Downtown

Address: 506 W Harrison St, Chicago, IL 60607-4303
Region: United States > Illinois > Chicago
Price Range: ₹ 6,788 - ₹ 23,456 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Chicago Downtown 3*
Number of rooms: 145
Reservation Options:
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Also Known As:
Holiday Inn Chicago Downtown Hotel Chicago
Holiday Inn Downtown
Chicago Holiday Inn
Hotel Style:
#73 Romantic Hotel in Chicago
#84 Family Hotel in Chicago
#86 Business Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Chicago Downtown staff and other travellers.
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Questions? Get answers from Holiday Inn Chicago Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for one with a microwave and refrigerator”
 of 5 bubbles starladydiva, 30 Jan 2017 | Read review
“easy to find on the Chicago Loop”
 of 5 bubbles taybugc, 18 Dec 2016 | Read review
“Rooms facing the front (parking lot) should be more a little more quiet than to the back facing a main street”
 of 5 bubbles Yetitraveler, 27 Nov 2016 | Read review
“All Rooms are Very Good & Clean”
 of 5 bubbles emeri2t, 17 Oct 2016 | Read review
“High Floor to avoid traffic & street noise”
 of 5 bubbles SoJerseyBoomerBabe, 2 Oct 2016 | Read review
5 of 5