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Hotel Chicago Downtown, Autograph Collection

HotelsClickUS$ 721
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#76 of 188 Hotels in Chicago
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$ 721*
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1,032 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Chicago Downtown, Autograph Collection
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Reviewed 7 January 2015

We stayed for 3 nights whilst the renovation work was being carried out. Apart from having no bar/restaurant I have no complaints, I do know the area & there are lots of local eatery choices so this didn't really concern us. Big room with amazing views & the comfiest bed & pillows ever!!! Would definitely return.

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Helpful?
1Thank Tara L
Columbus, Ohio
Reviewed 7 January 2015

Initially when my boyfriend booked a hotel in downtown Chicago, I thought of every way we could cancel the reservation. I just dreaded staying in another crappy / expensive downtown hotel. Learning about the $69 cost for parking, just enhanced my anxiety. When we arrived to the hotel, I was pleasantly surprised. The hotel was actually in a prime location...

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Helpful?
Thank Dee P
Madison, Wisconsin
Reviewed 5 January 2015

We stayed there this weekend. It is in a convenient location right near the water. The room is decent size with a large bathroom. First we were given the small room right next to the elevator is was SO LOUD from the heater and elevators that we asked to move. So about room "#16"! The customer service was great to...

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Helpful?
Thank Lanitrip
eibarra, Hotel Chicago at Hotel Chicago Downtown, Autograph Collection, responded to this review

Thank you for posting your feedback from your visit with us! We are very sorry to hear about the noise disturbances during your stay. At The Hotel Chicago are committed to ensuring that each guest has a restful and renewing experience with us. We are certainly glad to know that your enjoyed other aspects of your recent stay, and we...

Toronto, Canada
Reviewed 5 January 2015

Stayed here for an extended weekend for our first trip to Chicago. We picked it as it was close to the downtown core and the rates were reasonable. It was a decent enough room, but we found the bed a bit lumpy and soft. Other than that, we found it to be clean and quiet enough.

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Helpful?
Thank James I
eibarra, Hotel Chicago at Hotel Chicago Downtown, Autograph Collection, responded to this review

Thank you for choosing The Hotel Chicago to host your first stay in Chicago! We are honored and thrilled you enjoyed your overall stay with us. We apologize for the discomfort you felt in the room in regards to the bed type, please note we have passed this on to our Housekeeping Department for review. Thank you again for your...

Chicago, IL
Reviewed 5 January 2015

We stayed two nights here using a deal from Groupon. With the Groupon, we only paid $207 for two nights (that price included taxes), so it was definitely a good deal. I had read that the lobby was undergoing renovations, so I knew not to expect much from it. Essentially, their lobby is currently reduced to two small service desks...

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Helpful?
Thank ATravelBug37
Aledo, Illinois
Reviewed 4 January 2015

For starters, as others have stated, this hotel has an amazing location. I had a splendid view of the Marina Towers which is a famous vision in the Chicago Skyline. I really liked that iconic view. The bad: The lack of lobby was a huge disappointment since I was in town visiting family. I thought the lobby looked great online...

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Helpful?
Thank nogentais1986
eibarra, Hotel Chicago at Hotel Chicago Downtown, Autograph Collection, responded to this review

It was really a pleasure to welcome you and your family as our guest and we are pleased that you thoroughly enjoyed your stay with us. I apologize for the renovation/construction you encountered, please rest assured all renovation will be completed by the first week of March 2015. We pride ourselves on delivering exceptional service, but also on correcting things...

Kimberly, Wisconsin, United States
Reviewed 3 January 2015

I was looking forward to this one-night stay for New Year's Eve. The online pics, reviews, and descriptions perpetuated my excitement; however, upon arriving, I was disappointed. For $300 a night, one should have a working toilet. Ours hardly flushed, and, when it did, it ran nonstop throughout the night. To the hotel's credit, someone was sent to fix the...

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Helpful?
2Thank Cory G
eibarra, Hotel Chicago at Hotel Chicago Downtown, Autograph Collection, responded to this review

First and foremost, we are sorry to hear that you were not fully satisfied with your overall stay with us at The Hotel Chicago and would like to apologize for not fully exceeding your expectations. We have notified the maintenance manager of your review and will be investigating the situation. I am pleased to note that you had a pleasant...

Reviewed 2 January 2015

Took advantage of Groupon deal for New Years Eve. Kind of regret my choice for going. Got really excited when I checked out the pictures and the amazing views it had. We got there and the hotel lobby seemed to be super busy and slightly chaotic which with NYE, it's expected. Checked in, staff member was very friendly. I was...

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Helpful?
1Thank melissai2015
eibarra, Hotel Chicago at Hotel Chicago Downtown, Autograph Collection, responded to this review

First and foremost, we are sorry to hear that you were not fully satisfied with your overall stay with us at The Hotel Chicago and would like to apologize for not fully exceeding your expectations. Sounds like we truly dropped the ball with the housekeeping condition you found your room. This is unacceptable by our standards. We want to provide...

Bettendorf, Iowa
Reviewed 30 December 2014

This hotel is in a perfect location in Chicago. There is everything within walking distance. While we were there the lobby was being remodeled. That was the only drawback the staff was wonderful. Inexpensive parking is nearby as are some great restaurants. We had a wonderful weekend.

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Helpful?
Thank David R
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

David R., We agree, our location is a highlight of Hotel Chicago and we’re glad it made your stay more enjoyable. Chicago offers many great restaurants and many are just steps out our door. Our hotel team loves to welcome guests and it was a pleasure to have you stay. We’d love to welcome you back again if your travel...

Saint Louis, Missouri
Reviewed 30 December 2014

This hotel was overall perfect for a weekend in the city. It is directly across from the House of Blues and just a couple blocks away from great shopping on State street. There were also tons of good choices to eat at in the immediate area, we loved Bavette's and Rockit Bar and Grill. The hotel had construction going on...

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Helpful?
Thank BlairStillwell

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free Internet
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The crown jewel of the Marina City complex in River North, right on the Chicago River - Hotel Chicago, Autograph Collection is steps from The House of Blues. Featuring stylish, rooms with floor-to-ceiling windows, you'll soak in all the magic the city of Chicago has to offer. The Magnificent Mile, Merchandise Mart, Art Institute, Millennium Park, Theater District, and of course State Street's nightlife are all within walking distance. All 354 rooms and suites offer plush comforts amenities include Presidential double pillow top mattresses and 370 thread-count Egyptian cotton linens. All guestrooms feature 42-inch high definition TVs, working desk, fully stocked minibars, and floor to ceiling windows with views of the Chicago River or City. ... more   less 

Additional Information about Hotel Chicago Downtown, Autograph Collection

Address: 333 N Dearborn St, driveway entrance on 350 N State Street, Chicago, IL 60654-4956 (Formerly Hotel Sax Chicago)
Region: United States > Illinois > Chicago
Price Range: ₹ 10,951 - ₹ 31,234 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Chicago Downtown, Autograph Collection 4*
Number of rooms: 354
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Also Known As:
Hotel Sax Chicago
Hotel Style:
#48 Luxury Hotel in Chicago
#69 Romantic Hotel in Chicago
#71 Business Hotel in Chicago
#80 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Chicago Downtown, Autograph Collection staff and other travellers.
26 questions
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Chicago, Illinois
Washington DC, District of Columbia
Sarnia
over a year ago
2 months ago

See all questions (26)

Questions? Get answers from Hotel Chicago Downtown, Autograph Collection staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors are quieter”
Y194UFandrewc, 12 May 2017 | Read review
“Higher Floor - above House of Blues for noise”
marlad388, 4 May 2017 | Read review
“Check your room immediately upon check in”
kayliebarwig, 11 Apr 2017 | Read review
“my view was of the circular parking garage and a little bit of the river. Ask for a higher room with a view. I was on the 9th floor.”
mdluvs2shop, 7 Apr 2017 | Read review
“Stay away from the elevators; sounds like roller skates upstairs”
Reston10, 5 Apr 2017 | Read review
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Prices are for 1 room, 2 adults
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