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The Westin Chicago River North

Expedia.comUS$ 928*
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#58 of 188 Hotels in Chicago
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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The Westin Chicago River North
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1,890 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Chicago River North
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Showing 1,821: English reviews
Jefferson City, Missouri
Reviewed 10 March 2014

We went to Chicago to see a concert at House of Blues and decided to stay here because it's right across the street. Overall, the hotel is beautiful and very comfortable, but the staff left a little to be desired. I understand that this is a fairly high end hotel and we walked up in our snow boots and coats,...

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1Thank EP_AlwaysOnTheGo
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello EGranger, Thank you for sharing your feedback regarding your recent stay. I'm delighted to hear that you found our location to be conducive to your adventures and entertainment during your recent Chicago visit. I am however disappointed to see the troubles you experienced regarding the level of service. This is certainly not the level of service that we aspire...

Oshkosh, Wisconsin
Reviewed 7 March 2014

By far my favorite home away from home. Whether we go for a leisure weekend or to attend a week long tradeshow, the staff always go beyond our expectations. Breakfast in the Ember Grille is always a great way to start the morning, and the rooms...... ahhh, the rooms. So warm, inviting, and comfortable it's hard to leave.

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Helpful?
Thank Kia S
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello Kia S, Thank you for taking the time to share this review with us. It's truly an honor to be called your home away from home. It's certainly our pleasure to have you as our guest regardless of your reason for travel! We look forward to seeing you again the next time you come through Chicago! Stay well, Bryan...

Chicago, Illinois
Reviewed 6 March 2014

Excellent facilities and very helpful staff. Exercise room and staff is the best I have ever encountered for a facility within the property itself. It is so refreshing to have equipment that is in good repair, multiples of each type of cardio machine, a clean and roomy environment and again, great staff. Sam gave me a personalized core work out...

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Helpful?
Thank Pfd2014
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello Pfd2014, Thank you for sharing your recent experience with us! I'm delighted to hear that you found your recent stay so refreshing. At Westin we always strive to have you leave feeling like a better you, and it certainly sounds like Sam and WestinWorkout were able to help you accomplish that. I hope that we'll be seeing you again...

Boston, MA
Reviewed 5 March 2014

I stayed here during the first wave of the "Polar Vortex" in early January 2014 and was subsequently stranded in Chicago for days on end. The front desk staff was so accommodating as I was trying to rebook flights and let me stay far past the checkout time while I tried to figure out my next move. The price for...

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Helpful?
Thank GoBlueBoston
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello GoBlueBoston, Thank you for your kind words and your recommendation. It was a pleasure to have you as our guest, and even though it was during some troubling times I'm happy that we were able to work through those times together. We look forward to seeing you again soon now that it's warming up a bit! Be well, Bryan...

Mokena, Illinois
Reviewed 24 February 2014

I was expecting the 15 minute complimentary workout consultation according to the hotel website but got a 75 minute personal workout by a professional trainer named Sam Guiragossian instead. Sam had so much passion and enthusiasm that you would think I was paying him $100.00 an hr. He worked with me the whole time , coaching, explaining and encouraging me...

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Helpful?
Thank dave9124
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello dave9124, Thank you for taking the time to share your recent experience with us. As you've stated Sam is truly an asset to our team and provides a very unique experience to our guests not only during their stay but after as well. He is a great advocate for personal wellness and his only desire to is to make...

Reviewed 23 February 2014

I return to this hotel once a year.i always feel welcome. Lisa, the concierge, is outstanding. She is knowledgable and caring. Every member of the team has a smile. The lobby has a welcoming aromatherapy scent, which instantly relaxes you. I would highly recommend this location for a stay in Chicago, both for the terrific employees as well as location....

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Helpful?
Thank Sheri D
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello Sheri D, Thank you so much for sharing this wonderful note and your kind words with us. It brings me great joy to hear that Lisa was able to leave such a positive lasting impression on you while you were here. I'm glad that you found Westin's White Tea scent to be relaxing, and that it helped you truly...

Newport Beach, California
Reviewed 21 February 2014

We recently spent two nights in a GREAT suite at this hotel, and really enjoyed the experience! The suite was reasonably priced ($500 per night) for the space it included, and it was perfect for a group stay where we all gathered in the suite before activities. Plus, the view was unreal, and everything is easy to get to (a...

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Helpful?
Thank Melissa_G84
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello Melissa_G84, Thank you for sharing this wonderful note with us! I'm delighted to hear that you and your guests had such a renewing visit. We certainly pride ourselves on our service and it's great to hear that one of our front desk associates was able to really showcase that to you. I'm sorry to hear about the billing issue...

Kansas City, Missouri
Reviewed 19 February 2014

We just returned from a Valentine's weekend stay at this Westin slightly north of the river in downtown Chicago. We loved the location -- we walked to the hotel just a couple of blocks from the L stop. The staff from the front desk to the bellman to the lounge attendant were are friendly and helpful. Our room was very...

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Helpful?
Thank TravelingWithTheJone
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello TravelingWithTheJone, I'm delighted to hear that your stay with us was so refreshing! It was a pleasure to have you as our guest and I'm so happy that you were able to take some time and unwind while you were here. We look forward to seeing you again for your next Chicago escape! Be well, Bryan W.

Mendham, New Jersey
Reviewed 18 February 2014

We stayed for three days and although the location was good, the service was not and the staff and management were extremely rude and unfriendly. The rooms need updating and renovation. Were tired compared to rest of hotel and the club lounge which was freshly updated. Restaurants are pricey and the food was so so. Not worth the expense We...

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Helpful?
1Thank Sarah82060
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello Sarah82060, Thank you for taking the time to share your feedback from your recent experience. I'm disappointed to hear that your stay was not enjoyable and not up to your expectations of the Westin brand. If you have a free moment I'd love to speak with you further regarding specific instances where you interacted with both management and associates...

Minneapolis, Minnesota
Reviewed 18 February 2014 via mobile

This hotel is clean and in a great location. I wouldn't eat or drink at the hotel there again. We ordered 3 drinks (vodka sodas) and watched him pour Smirnoff. Our bill was over $40.00! Pretty over priced for a rail vodka. Also the second we walked into our room our toilet wouldn't flush. They sent someone up a few...

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Helpful?
Thank ndbrit06
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello ndbrit06, Thank you for taking the time to share your feedback. I'm truly sorry to hear that we were unable to meet your expectations during your recent visit, and that you do not plan to return. It is my sincerest hope that we will have the chance to welcome you back and show you that this is certainly not...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
No photo provided
Kamehachi - Lobby Westin River North
Cuisines: Japanese, Sushi, Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Chicago River North allows guests a chance to experience relaxation and renewal while maintaining access to all of their favorite Chicago activities. ... more   less 

Additional Information about The Westin Chicago River North

Address: 320 N. Dearborn Ave., Chicago, IL 60654-5010
Region: United States > Illinois > Chicago > Near North Side
Price Range: ₹ 13,113 - ₹ 45,798 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin Chicago River North 4.5*
Number of rooms: 424
Reservation Options:
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Also Known As:
The Westin Chicago River North Hotel Chicago
Westin Chicago River North
Chicago Westin
Hotel Style:
#21 Romantic Hotel in Chicago
#30 Family Hotel in Chicago
#31 Business Hotel in Chicago
#35 Luxury Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Chicago River North staff and other travellers.
15 questions
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Leo
3 months ago
Indianapolis, Indiana
Glasgow, United Kingdom
3 months ago

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Questions? Get answers from The Westin Chicago River North staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the river side of the hotel offer the best views of city.”
Kokomo1037, 23 May 2017 | Read review
“Best tip is do not stay here!”
FortunaI, 16 May 2017 | Read review
“chose somewhere else”
neptunecow, 16 May 2017 | Read review
“west side rooms are quiet”
rsglickenberger, 10 May 2017 | Read review
“Club lounge floors”
Mello810, 8 May 2017 | Read review
5 of 5
Expedia.com
US$ 928* /night
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TravelocityUS$ 929
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Prices are for 1 room, 2 adults
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