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The Westin Chicago River North

320 N. Dearborn Ave., Chicago, IL 60610
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Close 
  • Chicago Riverwalk
    0.2 km
  • 4 star hotel
  • Free Wifi
Reviewed 8 April 2014
The Staff Here Kicks it over the Top
I was here in February for a business trip and had had booked... more
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1,815 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Chicago River North
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Showing 1,752: English reviews
New York City, New York
Reviewed 8 April 2014

I was here in February for a business trip and had had booked this one by mistake. I mistakenly thought they had the Shula's onsite, and was close to Michigan Ave (that was the Sheraton also a good sister property) It was one of the best mistakes I have made in a long time. The staff is warm, friendly and...

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Helpful?
Thank Fula97
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello Fula97, Thank you for taking the time to share yours and your colleague's recent experience with us. It was truly our pleasure to have you as our guests and to be able to assist your colleague in her time of need. Our team is incredibly passionate about our guests and the experiences they have while staying with us, and...

San Francisco, California
Reviewed 7 April 2014

I came to Chicago a few days earlier to my business trip to enjoy the sights and take in the culture. I usually and try to stick with Starwood Hotels since I do the majority of my business trips with them. I found this hotel exactly what I expected, roughly all Westin hotels are similar in their quality (at least...

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Helpful?
Thank pennccrn
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello pennccrn , Thank you for sharing this wonderfully detailed review of your recent stay. I’m delighted to hear that the Heavenly Bed, Westin Workout, and our staff were able to truly surprise and delight during your recent Chicago escape. We truly appreciate your loyalty to not only Starwood but The Westin Chicago River North and look forward to welcoming...

Grand Rapids, Michigan
Reviewed 31 March 2014

Spent the weekend here with my wife and several other couples. I was particularly pleased with the friendly and accommodating staff working in the valet, front desk, room-service and wait staff at the lobby bar. The room was very clean and comfortable. The view on the river side was wonderful day and night. We even got to see a helicopter...

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Helpful?
Thank travelingDan2014
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello travelingDan2014, We truly appreciate the kind words you've shared and I'm delighted to hear that your recent stay was so memorable and refreshing. It was a pleasure to have you and your friends join us here for a weekend, and we eagerly await your return! Be well, Bryan W.  

New York City, New York
Reviewed 28 March 2014

The facilities at Westin Workout are one of the predominant reasons that I choose to stay at River North every week. Sam G. Is so incredibly accommodating and helps tailor workouts specific to each person. I look forward to my visits because of my personal training sessions with Sam who helps me not only aim to achieve my fitness goals...

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Helpful?
Thank Zayan P
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello Zayan P, Thank you for sharing this wonderful note and your kind words for Sam. We're proud to be your home away from home while you're in Chicago each week and I'm certainly happy to see that Sam is able to play a large part in not only your stay with us but also your wellness goals. We look...

Greenville, South Carolina
Reviewed 20 March 2014

Easy walk from the train and what a joy to stay at! It is a great location and a super value in Chicago. Inspired: entire staff was excellent Service: front desk team was friendly and informative Atmosphere: high end yet relaxed Return: absolutely Purchased: via Hotwire

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1Thank 275GTS
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello 275GTS, Thank you for taking the time to share your thoughts on your recent stay. It was a pleasure to have you as our guest and I’m delighted to hear that you had enjoyed your stay so much and plan on returning. We look forward to seeing you many more times in the future! Be well, Bryan W.

San Francisco, California
Reviewed 20 March 2014 via mobile

Spent two days here at Westin for business trip. I requested a river view online and I did get it! Very nice view. Room was clean and nice. Love the marble bathroom design. It's also very convenient to walk to surrounding restaurants and shops. Staffs here are all very nice as well!

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Helpful?
1Thank sukitty_SF
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello sukitty_SF, Thank you for sharing this wonderful note. I'm delighted to hear that your recent stay was so renewing and I certainly hope that this is only the first of many! Be well, Bryan W.  

Reviewed 20 March 2014 via mobile

Not a horrible place, but.... This hotel is obviously old and renovated when you enter the rooms. The original outlet behind the night stand in my room (316) appeared slightly out of alignment. One lamp had the bulb sitting at an angle. I put it back in its place, but I don't know when these potential electrical hazards will cause...

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Helpful?
Thank DJMAXGLE
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello DJMAXGLE, Thank you for taking the time to share this valuable feedback with us. Feedback such as this provides us with the necessary information to the In our continual effort to improve and make our guest's experience as renewing as possible. Once again thank you for sharing this with us and please do not hesitate to reach out to...

Jupiter, Florida
Reviewed 19 March 2014

The Hotel has a great location and everyone could not have been more cooperative. Service was a plus. I especially like the fitness facility which has all the newest of equipment and the most service oriented manager I have met "on the road." Ask for Sam--he remembers your name, your work out preference and is there to assist. Now if...

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Helpful?
1Thank LPCPAJJCJ12
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello LPCPAJJCJ12, Thank you for sharing your recent experience and your kind words with us. We're very proud to have Sam interacting with our guests because, as you experienced he provides a very unique experience to our guests looking to stay fit on the road. Also, if he were able to, I'm sure he would work out for our guests...

Manchester, United Kingdom
Reviewed 14 March 2014

This is my 4th time at the Westin River North. It's a good location (within walking distance from the main areas), the rooms are a decent size and the staff attentive. I've had some issues with my back and Sam in the gym area was very helpful in providing good advice and routines to assist me. Very enjoyable stay.

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Helpful?
1Thank KGaskinUK
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello KGaskinUK, Thank you for sharing your recent experience with us. I'm delighted to hear that you did not only enjoy this stay, but have consistently found each of your 4 stays to be renewing. I'm glad to see that Sam is able to assist you in achieving your wellness goals and is able to help set you on the...

Boston, Massachusetts
Reviewed 10 March 2014

Having never been to this hotel before, I had to call the desk for walking directions from the train. The associate gave me very easy and perfect directions right to the hotel. Once I got to the desk to check in, Danielle was so friendly and welcoming and we had a nice chat! The bartender let me charge my phone...

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Helpful?
Thank Danielle B
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello Danielle B, Thank you for sharing this wonderful note with us. I'm delighted to hear that your recent experience was so refreshing and that much of that was due to the team we have, and are very lucky to have. It was a pleasure to host you during your recent Chicago escape, and we hope we'll be seeing you...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
No photo provided
Kamehachi - Lobby Westin River North
Cuisines: Japanese, Sushi, Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Chicago River North allows guests a chance to experience relaxation and renewal while maintaining access to all of their favorite Chicago activities. ... more   less 

Additional Information about The Westin Chicago River North

Address: 320 N. Dearborn Ave., Chicago, IL 60610
Region: United States > Illinois > Chicago > Near North Side
Price Range: ₹ 9,350 - ₹ 36,375 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin Chicago River North 4.5*
Number of rooms: 424
Reservation Options:
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Also Known As:
The Westin Chicago River North Hotel Chicago
Westin Chicago River North
Chicago Westin
Hotel Style:
#21 Romantic Hotel in Chicago
#30 Family Hotel in Chicago
#31 Business Hotel in Chicago
#33 Luxury Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Chicago River North staff and other travellers.
12 questions
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Questions? Get answers from The Westin Chicago River North staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“AVOID like the plague!”
 of 5 bubbles addendum, 30 Dec 2016 | Read review
“River view rooms are worth the extra money.”
 of 5 bubbles misszoey, 27 Dec 2016 | Read review
“river view”
 of 5 bubbles 667yelenag, 21 Nov 2016 | Read review
“Booking on westin.com got us free Wifi”
  • heavenly bed!
 of 5 bubbles momochka16, 20 Nov 2016 | Read review
“Rooms facing south will likely overlook the river”
 of 5 bubbles F5948STjohnp, 2 Nov 2016 | Read review
5 of 5