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The Westin Michigan Avenue Chicago

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#56 of 186 Hotels in Chicago
Certificate of Excellence
GreenLeadersSilver level
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The Westin Michigan Avenue Chicago
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2,405 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Michigan Avenue Chicago
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Showing 2,300: English reviews
Chicago
Reviewed 17 July 2015

Great hotel and great location!! The service was very friendly and the rooms were so comfortable. When they say their beds are "heavenly" they truly are. The hotel is located within walking distance to many different attractions such as the Magnificent Mile. Would highly recommend this hotel to anyone who asks.

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Helpful?
Thank larsek2015
Bonnee M, Westin Experience Specialist at The Westin Michigan Avenue Chicago, responded to this review

Thank you very much for your great comments! We are very happy that you enjoyed your stay with us! We hope that you are able to come back and visit us sometime soon! Thank you and be well, Bonnee

Walnut Creek, California
Reviewed 16 July 2015

Nice hotel in a great location. The staff was very pleasant and helpful and genuinely seemed eager to please. We had a deluxe king room but it was not really anything special; a bed, a chair, two nightstands (which is good because I don't do one night stands!). VERY outdated phone system that needs some attention. The room seemed small...

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Helpful?
Thank Edward L
Bonnee M, Westin Experience Specialist at The Westin Michigan Avenue Chicago, responded to this review

Thank you very much for your feedback! I do apologize for any frustrations you encountered during your stay! Please feel free to reach out to me privately at wmaexperience@westin.com with any questions or concerns. We hope that you are able to come back and visit us sometime soon. Thank you and be well, Bonnee

Atlanta, Georgia
Reviewed 16 July 2015 via mobile

This Hotel works for a quick trip. The lobby is nice but there's a big disconnect between the lobby product and the guestroom product. I arrived to the hotel earlier than the checkin time. I was told that it wouldn't be very long for my room to become available and was asked to leave my phone number so that they...

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Helpful?
Thank Ali D
Bonnee M, Westin Experience Specialist at The Westin Michigan Avenue Chicago, responded to this review

Thank you very much for your feedback! We are currently in the middle of doing a hotel wide renovation, which includes our lobby and our guest rooms. We would love if you would come back to see us and stay in a renovated room! Please feel free to reach out to me with any future reservations at wmaexperience@westin.com. Thank you...

Denton, Texas
Reviewed 14 July 2015 via mobile

Loved this hotel! My husband and I went to Chicago for our 10yr anniversary and it was our first trip away from our 5yr old twins! The hotel staff was super friendly and helpful! We were able to get everything in we wanted to in 3 days thanks to the concierge! The hotel is in the perfect location to eat...

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Helpful?
1Thank hvannoy
Bonnee M, Westin Experience Specialist at The Westin Michigan Avenue Chicago, responded to this review

Thank you for choosing to stay with us and celebrate your anniversary! We are so happy you enjoyed your stay and were able to take in the sights! We hope that you are able to take another vacation and come back to stay with us sometime soon! Thank you and be well, Bonnee

Lone Tree, Colorado
Reviewed 14 July 2015

Everyone I came in contact with was extremely friendly and helpful. Initially forgot to give my breakfast coupons, when I called they immediately sent the coupons to my room, granted free WiFi without my asking to correct their oversight. Room was large, quiet and promptly cleaned, With the "weekend special" they granted a 3 PM checkout. Breakfast was sumptuous and...

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Helpful?
Thank Russ J
Bonnee M, Westin Experience Specialist at The Westin Michigan Avenue Chicago, responded to this review

We are so happy that you enjoyed your stay! Thank you for your great review! We hope that you are able to stay with us sometime soon! Thank you and be well, Bonnee

Bushnell, Illinois, United States
Reviewed 14 July 2015

Great location, wonderful staff, comfortable clean rooms, first rate service ! Just a few of the reasons I can say I will stay there again and can recommend others do too ! The Westin is one of the best ! I wanted for nothing as a guest ! Also, in my opinion, a good value for the money ! I...

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Helpful?
Thank Dale T
Bonnee M, Westin Experience Specialist at The Westin Michigan Avenue Chicago, responded to this review

Thank you very much for your kind words! We are so happy that you enjoyed your stay! We hope that you are able to come back to see us sometime soon! Thank you and be well, Bonnee

Princeton, New Jersey
Reviewed 14 July 2015

We had an amazing weekend at the Westin Michigan Ave, Chicago! We celebrated our 40th anniversary and the staff went above and beyond to ensure we had a memorable time! From the doorman giving us towels to wipe off the rain to the housekeeping staff making sure our water bottles were refilled daily. We received a bottle of champagne and...

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Helpful?
1Thank Lisa C
Bonnee M, Westin Experience Specialist at The Westin Michigan Avenue Chicago, responded to this review

Thank you for your kind words! We are so glad that you enjoyed your stay and appreciate that you chose to celebrate with us at the Westin Michigan Avenue. Congratulations! Thank you and be well, Bonnee

Reviewed 14 July 2015

- Extremely friendly and helpful hotel staff - Excellent location in heart of Chicago's Magnificent Mile - Easy to get around the city - Nice, quiet, comfortable room - Walt to shopping, dining, and Lake Michigan - Great meeting facility, friendly and helpful catering staff

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Helpful?
Thank Katy N
Bonnee M, Westin Experience Specialist at The Westin Michigan Avenue Chicago, responded to this review

Thank you very much for that fantastic review! Even though you were here for work, we are glad that you were able to enjoy the city and all of our amenities! Thank you and be well, Bonnee

Atlanta
Reviewed 14 July 2015 via mobile

Great stay at The Westin. Upgraded our room to a suite since my husband is SPG platinum. Great location next to a John Hancock hotel and Michigan Ave. Really nice business lounge food options. Arrived late and had appetizers in the restaurant connected to the hotel. Staff great!

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Helpful?
Thank atlantamillers
Bonnee M, Westin Experience Specialist at The Westin Michigan Avenue Chicago, responded to this review

We are so happy that you enjoyed your stay! Our location is one of the best available in the city. Located on Michigan Avenue, it is easy to access many different sightseeing opportunities as well as dining and and shopping! We hope that you come back to visit us sometime soon! Thank you and be well, Bonnee

Reviewed 13 July 2015 via mobile

As rated, very good. We did enjoy our stay. Pros: Very Comfortable King Bed, Great Location, Nice Staff (Front Desk and Curb Service) Mid: Room was Not Flawless, Not 100% clean but Nearly, Room had Signs of Scars from Previous Problems like Water Leaks, etc... but you almost had to be looking for it. Cons: I believe someone mentioned this...

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Helpful?
Thank Scott G
Bonnee M, Westin Experience Specialist at The Westin Michigan Avenue Chicago, responded to this review

Thank you very much for your detailed feedback! We are currently going under renovations, so your comments about the lobby decor and such should be fixed shortly! I do apologize for the noise that you heard during your stay. I have let our management team know and we will be addressing your door concerns. We hope that you are able...

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Staying in Magnificent Mile

Neighbourhood Profile
Magnificent Mile
Over 400 stores pack the concrete along Michigan Avenue, the eight-block stretch known as Magnificent Mile. This area between Oak Avenue and the Chicago River is more a shopping paradise than a full-out neighborhood. For prime upscale shopping, this is the place to go. It’s busy, energetic, and packed with shoppers. You'll also find hundreds of restaurants and dozens of hotels, all on the mid- to high-end scale. Some of the city’s most iconic buildings like the Wrigley Building, John Hancock Center and other architectural marvels define the magnificence of this neighborhood.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Michigan Avenue Chicago is on the Magnificent Mile across from Bloomingdale's and the upscale shops of Water Tower Place. The exhilarating excitement of Chicago is at our doorstep. ... more   less 

Additional Information about The Westin Michigan Avenue Chicago

Address: 909 N. Michigan Ave., Chicago, IL 60611
Region: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Price Range: ₹ 9,961 - ₹ 30,753 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin Michigan Avenue Chicago 4.5*
Number of rooms: 752
Reservation Options:
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Also Known As:
The Westin Michigan Avenue Chicago Hotel Chicago
Westin Michigan Ave Hotel Chicago
Westin Chicago
Chicago Westin
Westin Michigan Avenue Chicago
Hotel Style:
#16 Green Hotel in Chicago
#19 Spa Hotel in Chicago
#35 Luxury Hotel in Chicago
#75 Family Hotel in Chicago
#77 Romantic Hotel in Chicago
#85 Business Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Michigan Avenue Chicago staff and other travellers.
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Questions? Get answers from The Westin Michigan Avenue Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you can get a room with good view (south / east exposure or high floor, great. Lower north exposure on tenth floor had zero view.”
 of 5 bubbles Oakparker300, 26 Feb 2017 | Read review
“Ask for a room with a lake View”
 of 5 bubbles bowesally85, 13 Feb 2017 | Read review
“Ask for a higher floor with a view”
 of 5 bubbles BethS290, 4 Feb 2017 | Read review
“The lake view is wonderful. We saw the fog roll in below the high buildings, very cool.”
 of 5 bubbles 144man, 24 Jan 2017 | Read review
“Elevators can be noisy so ask for a room that is not on top of them”
 of 5 bubbles SusanAdventure, 22 Jan 2017 | Read review
5 of 5