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The Westin Michigan Avenue Chicago

2,673 reviews
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Traveller (564)
Room & Suite (397)
Dining (37)
Overview
  • Excellent49%
  • Very good27%
  • Average14%
  • Poor6%
  • Terrible4%
Travellers talk about
“heavenly bed”(90 reviews)
“michigan avenue”(275 reviews)
“great location”(563 reviews)
Wifi
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4.5 Star Hotel
All hotel details
Offers from The Westin Michigan Avenue Chicago
Special Offer: Breakfast for 2 Included
Hotel deals
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Reviews (2,673)Write a Review
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1,217
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108
Show reviews that mention
All reviewsheavenly bedmichigan avenuegreat locationhancock buildingthe cheesecake factorythe magnificent milethe north endwater tower placerush streetshopping and restaurantsfew blocksmag milenavy piervalet parkingkiralobbyconcierge
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1,011 - 1,015 of 2,549 reviews
Reviewed 5 August 2015

I am staying at the Westin for a second conference this year. The rooms are nicely maintained with an attentive housekeeping staff. During both visits the food has been tasty with care given to presentation. After dinner this evening, we decided to check out the...More

Thank Emily B
Response from Bonnee M, Westin Experience Specialist at The Westin Michigan Avenue ChicagoResponded 7 August 2015

Thank you very much for your nice comments! We are so glad that you enjoyed your stay and were able to get a personalized tour from Greg! I have let Greg's managers know what amazing guest service he provided so that he will be recognized!...More

Reviewed 4 August 2015

We had a good room and a great time in Chicago but the reason I am writing this review is to thank in particular 2 of the 3 concierges who supported our visit. the third one is not mentioned only because we happened not to...More

Thank 108Bubbles
Response from Bonnee M, Westin Experience Specialist at The Westin Michigan Avenue ChicagoResponded 5 August 2015

Thank you very much for your feedback. We appreciate it. We are so glad that you enjoyed your stay and that our concierge staff was so helpful! We hope that you come back to see us sometime soon. Thank you, Bonnee

Reviewed 4 August 2015 via mobile

I stay at Westin weekly for business and this hotel rocked with customer service. Sarah Giella by far was the best customer service attendant at the desk and went over the top to assist me with my needs and frustrations. She made my stay! Thank...More

Thank lawslindsay
Response from Bonnee M, Westin Experience Specialist at The Westin Michigan Avenue ChicagoResponded 4 August 2015

Thank you for your amazing review! I will absolutely let Sarah and her managers know of your kind words! We are so glad that you enjoyed your stay and hopefully you are able to come back and stay with us sometime soon! Thank you and...More

Reviewed 4 August 2015 via mobile

I used to travel and stay here frequently. Always was great. So when work brought me back I booked myself and my three coworkers here. My first room had windows so dirty it looked like a post - hurricane scene. While they said it was...More

3  Thank Leslie R
Response from Bonnee M, Westin Experience Specialist at The Westin Michigan Avenue ChicagoResponded 4 August 2015

Thank you for your feedback. We apologize for any frustrations you encountered during your stay. We are currently going through renovations to update our hotel. We would like to invite you back to experience the real Westin Michigan Avenue once renovations are complete. Please feel...More

Reviewed 3 August 2015

The location of the hotel is right on the Magnificent Mile, in the heart of all the action. The staff were all very pleasant and helpful. Beds were very comfortable, and it was very quiet with are important for hotel stays. We upgraded to the...More

1  Thank travellingbird888
Response from Bonnee M, Westin Experience Specialist at The Westin Michigan Avenue ChicagoResponded 4 August 2015

Thank you very much for your nice comments! We are glad that you enjoyed your stay and your upgraded room! We hope that you are able to come back to visit us sometime soon. Thank you and be well, Bonnee

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Pool
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Spa
Details
Price range
US$ 146 - US$ 409 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Green Hotel in Chicago
#19 Spa Hotel in Chicago
#38 Luxury Hotel in Chicago
#59 Family Hotel in Chicago
#77 Romantic Hotel in Chicago
#85 Business Hotel in Chicago
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$ 146 - US$ 409 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Green Hotel in Chicago
#19 Spa Hotel in Chicago
#38 Luxury Hotel in Chicago
#59 Family Hotel in Chicago
#77 Romantic Hotel in Chicago
#85 Business Hotel in Chicago
Room types
Suites, Non-Smoking Rooms
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Traveller (564)
Room & Suite (397)
Dining (37)
Pool & Beach (9)
Amenities (25)
Business Centre & Event Rooms (14)
Family and Play Areas (1)
Nearby
Magnificent Mile
Over 400 stores pack the concrete along Michigan
Avenue, the eight-block stretch known as Magnificent
Mile. This area between Oak Avenue and the Chicago
River is more a shopping paradise than a full-out
neighborhood. For prime upscale shopping, this is the
place to go. It’s busy, energetic, and packed with
shoppers. You'll also find hundreds of restaurants and
dozens of hotels, all on the mid- to high-end scale.
...More
Questions & Answers
Ask a question
Amanda T
10 February 2018|
AnswerShow all 3 answers
Response from Fischcmt | Reviewed this property |
Too much! I went on park whiz . com and found a parking lot that was way cheaper and it was only a block away.
1
Vote
Dale G
13 September 2017|
AnswerShow all 5 answers
Response from Emanuel B. C | Reviewed this property |
Take the Orange Line Train to the Clark/Lake Stop and Walk right across the bridge (2 blocks) and it sits right there!
0
Votes
Beckytexasusa
16 August 2017|
AnswerShow all 2 answers
Response from Jeff B |
That would be a great question for their concierge crew.
1
Vote
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Room Tips
"View of Michigan Ave lights is the best!"
Read review
"Room 1939 was very good"
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"choose corner family room ..well worth money"
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"Can request rooms with a view for a higher cost."
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