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The Westin Michigan Avenue Chicago

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#50 of 185 Hotels in Chicago
Certificate of Excellence
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The Westin Michigan Avenue Chicago
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2,388 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Michigan Avenue Chicago
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Showing 2,283: English reviews
Reviewed 2 weeks ago via mobile

Traveled with my daughter for a few days of shopping for Christmas. Hotel is in a great location for such. Rooms are a bit dated but overall, worth the investment. I would stay there again if not just for the location alone.

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Helpful?
Thank John I
Management response:

It's great to hear you and your daughter enjoyed your time at our property and in Chicago! We have recently gone through a extensive room renovation, but will continue to improve to meet the standards of our guest. We look forward to your next visit!

Boston, MA
Reviewed 2 weeks ago

Typical Westin hotel. Very friendly staff, upgraded with prodding. However, even the upgraded lakefront rooms are blocked by a highrise between the hotel and Oak Street Beach, so it takes some of the glamour away. Can be overrun with tourists, and the room service is standard, not exciting (if not a little worse than average) execution of the typical Westin...

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Helpful?
Thank navi_jen
Management response:

We typically strive for satisfaction levels in the top 90%. We did not leave that level of satisfaction with you but would like to do so in the future. We are continuously working to improve our property, so with that being said we hope your next stay with us will be 5-star!

Reviewed 2 weeks ago via mobile

Everyone one at the Chicago Westin Magnificent Mile Hotel treated my family with the utmost of care, we felt very special. All of the staff was extremely accommodating to our specific needs. The dinning experience in the Grill Restaurant was absolutely delicious, the sleeping experience is truly heavenly, I especially enjoyed the essential lavender essence & the late checkout is...

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Helpful?
Thank Les P
Management response:

We truly enjoyed having you and your family on property and hope to have you back with us again soon. With Westin we want to make sure all of our guest Sleep Well. Next time you visit make sure to ask for a few of the Sleep Well Lavender Balm to take home with you, We've got plenty!

Joliet, Illinois
Reviewed 2 weeks ago via mobile

The Westin hotel on Michigan Avenue in Chicago is the perfect spot for shopping, dinning and holiday fun. The room was spotless and check in/out effortless. The parking is expensive, as are all the hotels on the Mag-Mile. We had a great visit.

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Helpful?
Thank Jim E
Management response:

We believe our location and our staff set us apart, and we are happy to hear you agree! Next time you visit make sure to stop by and speak to our concierge; she has some hidden gems of Chicago that we are sure you would enjoy visiting!

Reviewed 2 weeks ago

Loved the location of this westin. We were right next to the John Hancock on michigan avenue. I reserved a parking spot within i couple minute walk on spothero. Loved the bathroom!! Had strabucks coffee and bottled water included. We order late night room service after going out on new years. Friendly staff!

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Helpful?
Thank Jami G
Management response:

Thanks for bringing in the New Year with us! Our 24 hour in-room dining was very busy that night; we hope you enjoyed the food as much as you did the night out on the town. See you next time you're in Chicago!

Broomfield, Colorado
Reviewed 2 weeks ago

Stayed for a few nights over the holidays, the hotel exceeded my expectations. SPG Platinum and have stayed at a lot of Westin properties and this was turned out very nice. The rooms were nice and the service was great, when the lounge was closed they offered food vouchers which was nice. Close walk to a lot of shopping and...

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Helpful?
Thank Brian C
Management response:

We hope to have you back soon! We value all of our guest feedback, but hearing the kind words from one of our Platinum guest will excite the entire team! Next time your in Chicago, we hope to be the property you choose. #SPGlife

Reviewed 2 weeks ago via mobile

My first time staying at this hotel and I was very impressed. The rooms have recently been renovated and are very nice and the rooms are a nice size. The location on Michigan ave is excellent for shopping. Extremely friendly and helpful staff.

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Helpful?
Thank michael S
Management response:

Thank you for the kind words, the team will love hearing the feedback! We are happy you enjoyed your first visit and hopefully we will see you back the next time you return to Chicago. Be Well, Be Westin.

Peoria, IL
Reviewed 3 weeks ago

The Westin on Michigan is a great location and the rooms are clean and comfortable. We only stayed one night but wish we would have stayed for a few. So much to do and so little time. We will be back, thanks Westin!

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Helpful?
Thank mcolvin
Management response:

Great to here you enjoyed your time on property! One night is not enough time to enjoy all of the activities near our property! We will be expecting your return for another trip soon. The Heavenly Bed and Michigan Avenue view will be waiting!

Chicago, Illinois
Reviewed 3 weeks ago

I opted for a partial lake view room and was not disappointed. The room was clean, updated, comfortable and the staff from the valet to the front desk were very welcoming and helpful. If you want a nice place on the Mag mile, this is definitely a great option. Although I am not a pet owner I saw a couple...

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Helpful?
1Thank Chocol8Goddess
Management response:

We are happy to hear that you enjoyed your view and your stay with us. Have a wonderful 2017; we will have that martini waiting for you when you come back to visit!

Reviewed 3 weeks ago via mobile

We stayed here for two nights . The room was nice and the location of the hotel was nice, right on Michigan ave. No issues until our 2nd night. We were woken up by our neighbors in the adjacent room who were apparently having a party. I know this because I heard multiple voices, males and females, laughing and clearly...

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Helpful?
Thank Kim D
Management response:

We take noise complaints very seriously and have strict procedures in place to ensure a relaxing and comfortable stay for all of our guest. However, this was not the case with you and I’d like to sincerely apologize for any inconvenience you experienced. With the nature of New Year’s Eve, we did take the necessary precautions in an attempt to...

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Staying in Magnificent Mile

Neighbourhood Profile
Magnificent Mile
Over 400 stores pack the concrete along Michigan Avenue, the eight-block stretch known as Magnificent Mile. This area between Oak Avenue and the Chicago River is more a shopping paradise than a full-out neighborhood. For prime upscale shopping, this is the place to go. It’s busy, energetic, and packed with shoppers. You'll also find hundreds of restaurants and dozens of hotels, all on the mid- to high-end scale. Some of the city’s most iconic buildings like the Wrigley Building, John Hancock Center and other architectural marvels define the magnificence of this neighborhood.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Michigan Avenue Chicago is on the Magnificent Mile across from Bloomingdale's and the upscale shops of Water Tower Place. The exhilarating excitement of Chicago is at our doorstep. ... more   less 

Additional Information about The Westin Michigan Avenue Chicago

Address: 909 N. Michigan Ave., Chicago, IL 60611
Region: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Price Range: ₹ 8,667 - ₹ 27,981 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin Michigan Avenue Chicago 4.5*
Number of rooms: 752
Reservation Options:
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Also Known As:
The Westin Michigan Avenue Chicago Hotel Chicago
Westin Michigan Ave Hotel Chicago
Westin Chicago
Chicago Westin
Westin Michigan Avenue Chicago
Hotel Style:
#16 Green Hotel in Chicago
#18 Spa Hotel in Chicago
#32 Luxury Hotel in Chicago
#75 Family Hotel in Chicago
#77 Romantic Hotel in Chicago
#85 Business Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Michigan Avenue Chicago staff and other travellers.
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Questions? Get answers from The Westin Michigan Avenue Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Elevators can be noisy so ask for a room that is not on top of them”
 of 5 bubbles SusanAdventure, 22 Jan 2017 | Read review
“quiet floors, comfy bed, great location, in the heart of the fun”
 of 5 bubbles danellem2017, 13 Jan 2017 | Read review
“higher rooms you can hear less street and subway traffic.”
 of 5 bubbles nsalsedo, 13 Jan 2017 | Read review
“Get a view of Michigan Ave. in winter, especially for Christmas lights”
  • Room with a view
 of 5 bubbles cfrango, 19 Dec 2016 | Read review
“Ask for a city view as it made a difference to our stay being able to see all of the Christmas lights.”
 of 5 bubbles jaynes748, 18 Dec 2016 | Read review
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