We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All reviews michigan avenue heavenly bed great location hancock building the magnificent mile the north end water tower place rush street shopping and restaurants great shopping lake view mag mile few blocks navy pier valet parking kira spg
Really nice hotel in an excellent location, right across the street from 360 observation deck and opposite the 3 rd stop on the hop on hop off trolley tour. On the Magnificent mile and 2 minutes from a Macys and lots more. Good gym on...More
We love this Westin! Rooms are outstanding! Service is excellent! Location is fantastic! Club Room is exceptional!
We'd come into town for a long-weekend to celebrate our youngest daughter's 25th Birthday. Middle daughter also flew into Chicago to join us. I'd used Suite Awards to...More
Response from Tyler K, Guest Relations Manager at The Westin Michigan Avenue ChicagoResponded 19 April 2018
Thank you for the amazing review. We have shared the kind words with all the employees mentioned above. We hope your youngest had a wonderful birthday! We always look forward to the arrival of our returning guest, and hope we are able to celebrate many...More
Great location for exploring Chicago. But the hotel doesn't have free wi-fi or reasonably set prices for the wi-fi ($16.95 / day is way too high!) which is lowering the grade from 4 to a 3. On the plus side are the beds which are...More
Response from tyler k, Guest Relations Manager at The Westin Michigan Avenue ChicagoResponded yesterday
Thank you very much for providing us with the gift of feedback. We typically strive for, and succeed in providing, satisfaction levels in the top 90%. We did not leave that level of satisfaction with you but would like to do so in the future....More
Yeah, sure it’s a “not-very-personable chain” but don’t bin it because of that! Busy place, ultra convenient location, nice rooms and one of the best room service breakfasts I’ve had over years of traveling this land on business. Generous portions, delivered quickly and nice and...More
Yesterday I was at Trump tower. More out of curiosity than anything else. However the Westin and Trump tower are very similar prices but a mile apart in terms of standards. The Westin is a tired and unimpressive hotel with absolutely no redeeming features. Everything...More
Thank David M
Response from tyler k, Guest Relations Manager at The Westin Michigan Avenue ChicagoResponded 4 days ago
Thank you very much for providing us with the gift of feedback. I have shared your review with the appropriate hotel team to ensure we are continually using the feedback from our guest to move our property forward. We will continue to strive to provide...More