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The Drake Hotel

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#79 of 187 Hotels in Chicago
Certificate of Excellence
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1 room 2 adults 0 children
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The Drake Hotel
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3,679 Reviews from our TripAdvisor Community

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Showing 3,543: English reviews
Milwaukee, WI
Reviewed 31 December 2015

This was our second stay at the Drake Hotel for our annual Daddy-Daughter getaway. The room was great - yes it is an old hotel, but that is part of the character I wanted. The lobby decorations were beautiful. Everyone from the staff we encountered from check in to check out was helpful and friendly. A woman named Paloma at...

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Helpful?
Thank sewitourist
Kathryn D, Manager at The Drake Hotel, responded to this review

Dear sewitourist, Welcome back to the Drake for your annual trip! What a special time with you and your daughter. I will ensure I pass on the feedback with regards to our team, especially to Paloma at the Front Desk. On behalf of our entire team, we look forward to see you again in December of this year. Sincerely, Kathryn...

Houston, Texas
Reviewed 31 December 2015 via mobile

We arrived while the first snow of the year came in. It was obviously pretty cold and dreary. The Lavazza coffee downstairs was definitely a good addition to the hotel at that time. We brought our four kids with us and getting the family room with a pull-out couch bed is a must. The room is spacious and has plenty...

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1Thank Kyle_McQuire
Kathryn D, Manager at The Drake Hotel, responded to this review

Dear Kyle_McQuire, Thank you for your review of your recent stay with us at the Drake Chicago. We are thrilled you enjoyed your stay, especially our cozy coffee shop Lavazza, as well as our spacious family rooms and our room service offerings. We look forward to welcome you back in the very near future. Kind regards, Kathryn Day Hotel Manager

Joliet, United States
Reviewed 31 December 2015

Great place to Stay to see Chicago. Good Location! We Highly Recommend the DRAKE HOTEL ! You must check out the Cape Code Lounge for cozy atmosphere and a little historical trivia that will be memorable!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Robert D
Kathryn D, Manager at The Drake Hotel, responded to this review

Thank you Robert D for your review of your recent stay with us. We are so glad you enjoyed your stay at the Drake, our location and our Cape Cod room. We look forward to welcome you back very soon, Kind regards, Kathryn Day Hotel Manager

Toronto, Canada
Reviewed 30 December 2015

Yes it's a great area, yes it's got charm and it's got old creaky floors, loud plumbing loud powerful heating, dirty carpets. Meh....I prefer new clean hotels, so old world charm lost on me! Also slowest elevators EVER

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Helpful?
Thank Trails2016
Kathryn D, Manager at The Drake Hotel, responded to this review

Dear Trails2016, Thank you for taking the time to review your stay with us at the Drake Chicago. Our team are disappointed that you did not enjoy your stay with us, but do hope you will choose to stay with us again in the future, and when you do we ask that you contact Kathryn Day at 3129324505 to assist...

Los Angeles, California
Reviewed 28 December 2015 via mobile

I travel the world for a living & I am involved within the travel, tourism and hospitality industry. Keep in mind you're only paying for the name of this property. It is nothing less than an old property with a lacking customer service and attention to detail from the staff. As a Hilton honors diamond member I am extremely disappointment...

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Helpful?
1Thank John C
Kathryn D, Manager at The Drake Hotel, responded to this review

Dear John C, We appreciate your candid feedback with regards to your recent stay with us. As we had discussed on the telephone, we are extremely disappointed that you had such a poor stay and have extended an offer to have you stay with us again at a future time. We do hope you accept our offer. Kindest regards, Kathryn...

Hayward, California
Reviewed 28 December 2015

Chose the hotel due to its location and history. Hotel and staff were excellent and my expectations were met. Location is excellent and outside of problems leaving hotel due to demonstrations on Michigan Avenue the stay was excellent. The "family room" with two bathrooms allowed four adults to space to stay in comfort.

Review collected in partnership with Hilton Hotels & Resorts
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Thank Todd H
Reviewed 27 December 2015 via mobile

Although the hotel and staff are very nice, they are disorganized. It will take ages for you to attempt to check in, and for me I had to try four times. It's hours past the check in time but they still don't have my room ready. They took $50 off the room rate, but considering there are three families and...

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Helpful?
1Thank GreenleeFamily
Kathryn D, Manager at The Drake Hotel, responded to this review

Dear GreenleeFamily, I am sincerely sorry you had such a wait on your rooms during this recent stay with us. I would like the opportunity to discuss this issue with you in person, so as I can resolve the issue better. I can be contacted at the hotel at 3129324505. I look forward to your call. Sincerely, Kathryn Day Hotel...

Kenosha, Wisconsin, United States
Reviewed 27 December 2015 via mobile

The Drake is conveniently located by several stores and restaurants. Not sure if it was do to the weekend; however, customer service slipped a bit from past visits. The Bellman are always cordial and do their best to make it a pleasant experience. Overall, I would stay there again, as it is an optimal location - being one block from...

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Thank Craig S
Howell, United States
Reviewed 27 December 2015

We had a very pleasant stay at the Drake. We did go shopping and touring in the shopping district, but the highlights were right there in the Hotel. The holiday spirit, decor, entertainment were so satisfying. Our meals were perfect, staff attentive and efficient. The holiday Tea in Palm Court was a charming experience. All was more than we expected!...

Review collected in partnership with Hilton Hotels & Resorts
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Thank Kathleen K
Chicago
Reviewed 27 December 2015

The past several years my sister and I and our daughters have been going to the Drake Hotel for their Christmas Tea. This year they seated us in the private Club Room since the main room was taken. They assured us we would have the same experience we enjoyed in the past however we were very disappointed. The service was...

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Helpful?
Thank Diane68Illinois
Kathryn D, Manager at The Drake Hotel, responded to this review

Dear Diane68Illinois, I am disappointed you had such a poor experience with us during for Holiday Tea. I would like the opportunity to speak to you in person, to firstly apologize and extend the offer to invite you back for tea at an alternative time. I know this will not make up for the poor experience you have had, but...

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Staying in Magnificent Mile

Neighbourhood Profile
Magnificent Mile
Over 400 stores pack the concrete along Michigan Avenue, the eight-block stretch known as Magnificent Mile. This area between Oak Avenue and the Chicago River is more a shopping paradise than a full-out neighborhood. For prime upscale shopping, this is the place to go. It’s busy, energetic, and packed with shoppers. You'll also find hundreds of restaurants and dozens of hotels, all on the mid- to high-end scale. Some of the city’s most iconic buildings like the Wrigley Building, John Hancock Center and other architectural marvels define the magnificence of this neighborhood.
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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Palm Court
Palm Court
Cuisines: American
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
No other Chicago hotel has inspired more legendary acclaim on par with The Drake. This timeless property affords guests easy access to the city's most exclusive shopping, nightlife and dining.A fully equipped fitness/wellness center, business center and meeting rooms are available (surcharge). The stunning Gold Coast Room can accommodate 600 guests.Afternoon Tea at The Drake Hotel is as Chicago as a hot dog at Wrigley Field or a ride on the Ferris Wheel at Navy Pier. High society has always recognized The Drake Hotel as the quintessential social hotspot. Princess Diana, Queen Elizabeth and the Empress of Japan have all been seen in the Palm Court.Though The Drake has progressed both architecturally and technologically over the past 93 years, the roots of The Drake Hotel run deep beneath Lake Shore Drive into Real Chicago. ... more   less 

Additional Information about The Drake Hotel

Address: 140 E. Walton Place, Magnificent Mile, Chicago, IL 60611-1501
Region: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Price Range: ₹ 12,317 - ₹ 28,783 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Drake Hotel 4*
Number of rooms: 535
Reservation Options:
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Also Known As:
The Drake Hotel Chicago
Hilton Hotels Chicago
Chicago Drake Hotel
Drake Hotel Chicago
Hotel Style:
#35 Romantic Hotel in Chicago
#39 Family Hotel in Chicago
#49 Luxury Hotel in Chicago
#49 Business Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The Drake Hotel staff and other travellers.
32 questions
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Questions? Get answers from The Drake Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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5 of 5