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555 W Surf St, Chicago, IL 60657-6020
7 people are viewing this hotel
Hotel direct offer!Up to 25% OFF - Room Rate
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$116
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Free cancellation until 18/02/23
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$112
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Free cancellation until 18/02/23
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$84
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Free cancellation until 17/02/23
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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About

#52 of 217 hotels in Chicago
Location
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Value
Experience timeless ambiance and cordial service at The Willows Hotel. Accented with 19th-century style furnishings, this Chicago boutique hotel, located in the quaint Lincoln Park neighborhood, allows you to experience the city like a local. Bold décor exudes a playfulness that pays tribute to the Lincoln Park Zoo and museums nearby. Plus, enjoy an elevated hotel experience in our recently renovated lobby and common areas.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Complimentary tea
Baggage storage
Newspaper
24-hour check-in
24-hour front desk
Dry cleaning
Car park
Wifi
Wine / champagne
Non-smoking hotel
Laundry service
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Room features
Bathrobes
Air conditioning
Housekeeping
Safe
Telephone
Minibar
Flatscreen TV
Bath / shower
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Residential Neighbourhood
Boutique
Languages Spoken
English, Spanish, Bulgarian, Italian
Hotel links
Special Price:15% off room rate
313Reviews18Q+A52Room tips
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Bobbi wrote a review 4 Feb
1 contribution
The room I was given had an incredibly loud radiator (banging, thumping, screeching). I did not sleep. In the morning, I spoke to the front desk worker and he literally finished my sentence for me about the noise; clearly, I was not the first to complain. He gave me a different room for the second night. It was smaller (and yet I was still paying for the larger room), dirty (used tissue) on the floor, hair in the bathroom), and loud (next to both the stairs and elevator, though that was nothing compared to the radiator the previous night). He did not give me money back (even to the cost of the room I was now in). When I said the radiator should be fixed before the next guest stays in that room, he said "well, I don't know about that." On my second day, I complained again to the front desk person and she shrugged, saying she'd relay my concerns to management. No surprise, I have not heard from the hotel.
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Date of stay: January 2023
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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GMoe wrote a review Aug 2022
Oxford, Ohio240 contributions64 helpful votes
Hotel's Favourite
What a hidden gem! The staff was very friendly and the hotel was spotless. It was like walking into a time capsule. I half expected to see ghosts of actors from the 20's and 30's roam the halls. The room was plenty big, the shower and bath towels were fine, and the bed was comfy. It's just a little over a mile away from Wrigley Field so my teen aged son and I walked to and from the game. Felt safe enough because this hotel is in the middle of a nice neighborhood and most of the walk is on a crowded thoroughfare (N. Clark St.). Parking is a bit of a crap shoot. Free parking on street if you're lucky enough to find it. A couple of garages in the neighborhood.
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from maria lipan City Suites Hotel, General Manager at Willows Hotel Chicago
Responded 17 Aug 2022
Dear Gregory, Thank you for your review and for staying with us at the Willows Hotel. We are pleased to hear that you found our hotel to be cozy and comfortable and that you loved the location.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ttraveler401 wrote a review Jan 2023
Washington, D.C.18 contributions62 helpful votes
A local friend recommended the Willows, and we loved the quirky little place. It was amazingly affordable, the King Junior Suite was spacious, and the surrounding neighborhood was very safe and filled with shops and restaurants. The front desk was very friendly and responsive, and we’d stay here again when visiting Chicago.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from maria lipan City Suites Hotel, General Manager at Willows Hotel Chicago
Responded 1 week ago
Dear Guest, Thank you for staying with us and for your review. We're happy you had an excellent experience with us and we look forward to accommodate you again. Sincerely, Roxana Willows Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Melissa H wrote a review Nov 2022
Great place! Locate is great, staff was delightful, beds are divine! Floor is smooshy and uneven, but get over that and enjoy the other pluses and you'll be more than satisfied. Free coffee in the lobby in the morning, and within 2 blocks is everything and anything you could possibly want or need. Was great for our needs!
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Date of stay: November 2022
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Prices for room vary widely across sites, so shop and compare first! The site said there was a...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from maria lipan City Suites Hotel, General Manager at Willows Hotel Chicago
Responded 4 weeks ago
Melissa, Thank you for staying with us and for your recommendation to others. We're happy to see you had a great experience with us and we're looking forward to see you again at the Willows Hotel! Best, Roxana D Willows Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jeannette M wrote a review Oct 2022
Lynbrook, New York1 contribution
+1
This was the worst hotel I’ve been to and certainly not worth the stars it proclaims. First, the room was on a sub-first floor level with a window looking out into a well space, not to mention that the bed was practically at the door when you walk in with no bedside table at one side. The TV was at least 20 years old, very outdated bathroom and dead cockroaches in the bathroom. The gym they claim access to is around the corner without any clear direction on how to access. Worst of all, there was NO housekeeping. And we paid more for this stay than any other hotel in the immediate area. Really abysmal and not worth the price in any way.
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Date of stay: October 2022Trip type: Travelled with family
Room Tip: Don’t stay here
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from maria lipan City Suites Hotel, General Manager at Willows Hotel Chicago
Responded 31 Oct 2022
Dear Jeannette, Thank you for your review, and please accept our apologies not meeting your expectations. We certainly don’t want to find excuses for certain areas that should have been operating more smoothly. We do have housekeeping but it is upon request and we're sorry we missed to inform you or the card in the room informing you about this wasn't visible. We will absolutely be discussing some of the points of concern with our team to make sure this does not happen again. Sincerely, Roxana D Willows Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Joe J wrote a review Oct 2022
Rochester Hills, Michigan132 contributions44 helpful votes
I was a little worried when I saw some if the reviews, so I was pleasantly surprised. This place is wonderful. We had a suite which was very roomy, super clean, comfortable, and charming. The lobby is great. And we found free parking very near the front of the hotel. Attractive neighborhood and an easy walk to lots of great places to eat and hang out. Our experience had a fabulous start thanks to Romario (sp?) at the desk. Enthusiastic greeting. We got there early and he entusiastically took care of our luggage and check in. We got true VIP service. He's the best.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from maria lipan City Suites Hotel, General Manager at Willows Hotel Chicago
Responded 27 Oct 2022
Dear Joe J, Thank you for taking the time to review our hotel - glad to see that you enjoyed your stay and that you were able to take full advantage of our prime location. Also, thank you for the kind words about Romario- we are indeed very lucky to have him as part of our team. Sincerely, Roxana D Willows Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
AvidTraveler1060 wrote a review Oct 2022
San Francisco, California10 contributions11 helpful votes
• I stayed at the Willows Hotel for ten days and had a wonderful time. If you’re not picky about being in a 98 year old building, you’ll have a great experience too. The small hotel is on a beautiful quiet residential tree-lined street, but only one block to tons of city amenities, trendy shops, theatres, and any kind of restaurant/cafe you’d want. • There’s a lot of public transportation available as Willows is at the Clark/Diversey/Broadway hub in the East Lakeview area, and you’re two blocks from Sheridan Road and Lake Shore Drive busses to the Magnificent Mile and downtown. There is some street parking, and they’ll direct you to parking lots behind or near the hotel. • The lobby has an inviting seating area with fireplace, the walls covered with whimsical photos and art. Classical music fills the room. There are marble tables by the huge windows to read and have (24 hour) complimentary coffee. The elevator is up-to-date and fast. • The hotel and rooms are immaculately clean, and housekeeping is happy to fulfill every request promptly. The bed was super comfortable with soft sheets and duvet, squishy pillows that conform to your head, and a mattress pillow-topper. There are plentiful absorbent towels, and you can ask for more. The hot water is really hot, the cold really cold and the shower water pressure is good. Chicago alternated from 38 degrees to 72 degrees while I was there, both heating and air conditioning kept the room perfectly comfortable. • I had one of their smallest rooms (on the top floor) and it was a comfortable size for sleeping and getting ready for the day. There are nice touches like free wi-fi, very soft comfy robes, iron, hairdryer, and mini-fridge fully stocked with snacks, drinks, wine, liquor. There are blackout blinds, and lots of drawer and hanger space for your clothes. • The lobby is staffed 24 hours around the clock, I felt secure and there was always someone there to say hello and answer questions. Everyone who works in the hotel is very friendly, efficient, open to helping with city suggestions. I felt like I was a guest in their home rather than at a boutique hotel. Though it’s a modest neighborhood hotel the staff always wants to go the extra mile to make your stay pleasurable. • Some will find a “downside” to staying at the Willows. In 1924 rooms were built small so If you like large Hilton-style rooms these may not do for you. There are a lot of windows but some don’t face the streets, so if you need lots of light ask for the top floor. Yes, some of the paint is flaking and there are scratches on the furniture, I found it quaint, or you can pay twice as much and stay downtown. • I know this is a long review, but I wanted to be detailed as I stayed there a ten days while as I enjoyed an unparalleled Autumn in Chicago, I hope I can visit the “windy city” and make Willows Hotel my home again.
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Date of stay: October 2022
Cleanliness
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Room Tip: Top floors provide more light.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from maria lipan City Suites Hotel, General Manager at Willows Hotel Chicago
Responded 27 Oct 2022
Dear Guest, First, it was a pleasure having you stay with us and we're so happy to know that you enjoyed our hotel and service. Second, your recommendation is our best reward and we are grateful to you for it. Third, but not last - all of us here at the Willows thank you for for choosing us to be your home away from home. We promise to accommodate you the same next time you will stay with us. Sincerely, Roxana D Willows Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Scott F wrote a review Oct 2022
Broadstone, United Kingdom5 contributions2 helpful votes
Great location in the heart of Lincoln Park. Close to transportation and shops. Perfect stay! Staff was friendly and helpful. Nothing modern or anything like that but clean and great location. There’s a great cheese and wine bar just around the corner as well !
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Date of stay: October 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from maria lipan City Suites Hotel, General Manager at Willows Hotel Chicago
Responded 27 Oct 2022
Dear Scott, We are so happy to see you had a fabulous stay! Thank you for taking the time to provide such a great review and we hope you will allow us to serve you again soon! Sincerely, Roxana D Willows Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
stan h wrote a review Sep 2022
1 contribution
The room was good as were the beds. The shower seems to use a water saver so the pressure was low. Parking was in a public lot for only $21 a night. We really liked the Lincoln Park neighborhood which has many good eating options and is a good area to walk around. A downside is that if you are taking an Uber or Lyft to the major tourist sites it could be costly. However, the nightly rate I received, was worth it.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from maria lipan City Suites Hotel, General Manager at Willows Hotel Chicago
Responded 24 Oct 2022
Dear Stan, Thank you for staying with us and for your kind review. We're happy you had a great experience with us and we hope to see you again soon! PS- Taxi's are now cheaper most of the time than Lyft's or Ubers Roxana
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jmc61859 wrote a review Sep 2022
Edwardsville, Illinois24 contributions41 helpful votes
Great stay in Chicago for a Cubs game. Hotel in easy to find, on a beautiful street, early check in, and easy parking. Free on the street and a garage extremely close and only $21 for 24 hours. Cheap by Chicago parking. Room was large and comfortable. Will definitely stay again!
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Date of stay: September 2022
Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from maria lipan City Suites Hotel, General Manager at Willows Hotel Chicago
Responded 12 Sep 2022
Dear Guest, Thank your for choosing Willows for your Wrigley Field trip. We're glad you had a great stay with us and we hope to accommodate your again soon! Sincerely, Roxana D Majestic Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$89 - $213 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the willows hotel chicago, willows hotel chicago, willows chicago
LOCATION
United StatesIllinoisChicagoNorth Side / Lake View / Lake View East
NUMBER OF ROOMS
55
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WILLOWS HOTEL CHICAGO - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Willows Hotel Chicago
Which popular attractions are close to Willows Hotel Chicago?
Nearby attractions include Bad Axe Throwing Chicago (Lake View) (0.2 km), Elks National Memorial (0.4 km), and Green City Market (0.2 km).
What are some of the property amenities at Willows Hotel Chicago?
Some of the more popular amenities offered include free wifi, dry cleaning, and laundry service.
Which room amenities are available at Willows Hotel Chicago?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Willows Hotel Chicago?
Guests can enjoy complimentary tea during their stay.
Is parking available at Willows Hotel Chicago?
Yes, a parking garage, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to Willows Hotel Chicago?
Conveniently located restaurants include Crisp, The Gundis, and Stella's Diner.
Are any cleaning services offered at Willows Hotel Chicago?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Willows Hotel Chicago?
The staff speaks multiple languages, including English, Spanish, Italian, and Bulgarian.
Are there any historical sites close to Willows Hotel Chicago?
Many travellers enjoy visiting The Rookery Building (6.2 km), Macy's on State Street (5.7 km), and Marquette Building (6.1 km).
Is Willows Hotel Chicago accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.