The room I was given had an incredibly loud radiator (banging, thumping, screeching). I did not sleep. In the morning, I spoke to the front desk worker and he literally finished my sentence for me about the noise; clearly, I was not the first to complain. He gave me a different room for the second night. It was smaller (and yet I was still paying for the larger room), dirty (used tissue) on the floor, hair in the bathroom), and loud (next to both the stairs and elevator, though that was nothing compared to the radiator the previous night). He did not give me money back (even to the cost of the room I was now in). When I said the radiator should be fixed before the next guest stays in that room, he said "well, I don't know about that." On my second day, I complained again to the front desk person and she shrugged, saying she'd relay my concerns to management. No surprise, I have not heard from the hotel.…
What a hidden gem! The staff was very friendly and the hotel was spotless. It was like walking into a time capsule. I half expected to see ghosts of actors from the 20's and 30's roam the halls. The room was plenty big, the shower and bath towels were fine, and the bed was comfy. It's just a little over a mile away from Wrigley Field so my teen aged son and I walked to and from the game. Felt safe enough because this hotel is in the middle of a nice neighborhood and most of the walk is on a crowded thoroughfare (N. Clark St.). Parking is a bit of a crap shoot. Free parking on street if you're lucky enough to find it. A couple of garages in the neighborhood.
A local friend recommended the Willows, and we loved the quirky little place. It was amazingly affordable, the King Junior Suite was spacious, and the surrounding neighborhood was very safe and filled with shops and restaurants. The front desk was very friendly and responsive, and we’d stay here again when visiting Chicago.
Great place! Locate is great, staff was delightful, beds are divine! Floor is smooshy and uneven, but get over that and enjoy the other pluses and you'll be more than satisfied. Free coffee in the lobby in the morning, and within 2 blocks is everything and anything you could possibly want or need. Was great for our needs!
This was the worst hotel I’ve been to and certainly not worth the stars it proclaims. First, the room was on a sub-first floor level with a window looking out into a well space, not to mention that the bed was practically at the door when you walk in with no bedside table at one side. The TV was at least 20 years old, very outdated bathroom and dead cockroaches in the bathroom. The gym they claim access to is around the corner without any clear direction on how to access. Worst of all, there was NO housekeeping. And we paid more for this stay than any other hotel in the immediate area. Really abysmal and not worth the price in any way.
I was a little worried when I saw some if the reviews, so I was pleasantly surprised. This place is wonderful. We had a suite which was very roomy, super clean, comfortable, and charming. The lobby is great. And we found free parking very near the front of the hotel. Attractive neighborhood and an easy walk to lots of great places to eat and hang out. Our experience had a fabulous start thanks to Romario (sp?) at the desk. Enthusiastic greeting. We got there early and he entusiastically took care of our luggage and check in. We got true VIP service. He's the best.
• I stayed at the Willows Hotel for ten days and had a wonderful time. If you’re not picky about being in a 98 year old building, you’ll have a great experience too. The small hotel is on a beautiful quiet residential tree-lined street, but only one block to tons of city amenities, trendy shops, theatres, and any kind of restaurant/cafe you’d want. • There’s a lot of public transportation available as Willows is at the Clark/Diversey/Broadway hub in the East Lakeview area, and you’re two blocks from Sheridan Road and Lake Shore Drive busses to the Magnificent Mile and downtown. There is some street parking, and they’ll direct you to parking lots behind or near the hotel. • The lobby has an inviting seating area with fireplace, the walls covered with whimsical photos and art. Classical music fills the room. There are marble tables by the huge windows to read and have (24 hour) complimentary coffee. The elevator is up-to-date and fast. • The hotel and rooms are immaculately clean, and housekeeping is happy to fulfill every request promptly. The bed was super comfortable with soft sheets and duvet, squishy pillows that conform to your head, and a mattress pillow-topper. There are plentiful absorbent towels, and you can ask for more. The hot water is really hot, the cold really cold and the shower water pressure is good. Chicago alternated from 38 degrees to 72 degrees while I was there, both heating and air conditioning kept the room perfectly comfortable. • I had one of their smallest rooms (on the top floor) and it was a comfortable size for sleeping and getting ready for the day. There are nice touches like free wi-fi, very soft comfy robes, iron, hairdryer, and mini-fridge fully stocked with snacks, drinks, wine, liquor. There are blackout blinds, and lots of drawer and hanger space for your clothes. • The lobby is staffed 24 hours around the clock, I felt secure and there was always someone there to say hello and answer questions. Everyone who works in the hotel is very friendly, efficient, open to helping with city suggestions. I felt like I was a guest in their home rather than at a boutique hotel. Though it’s a modest neighborhood hotel the staff always wants to go the extra mile to make your stay pleasurable. • Some will find a “downside” to staying at the Willows. In 1924 rooms were built small so If you like large Hilton-style rooms these may not do for you. There are a lot of windows but some don’t face the streets, so if you need lots of light ask for the top floor. Yes, some of the paint is flaking and there are scratches on the furniture, I found it quaint, or you can pay twice as much and stay downtown. • I know this is a long review, but I wanted to be detailed as I stayed there a ten days while as I enjoyed an unparalleled Autumn in Chicago, I hope I can visit the “windy city” and make Willows Hotel my home again.…
Great location in the heart of Lincoln Park. Close to transportation and shops. Perfect stay! Staff was friendly and helpful. Nothing modern or anything like that but clean and great location. There’s a great cheese and wine bar just around the corner as well !
The room was good as were the beds. The shower seems to use a water saver so the pressure was low. Parking was in a public lot for only $21 a night. We really liked the Lincoln Park neighborhood which has many good eating options and is a good area to walk around. A downside is that if you are taking an Uber or Lyft to the major tourist sites it could be costly. However, the nightly rate I received, was worth it.
Great stay in Chicago for a Cubs game. Hotel in easy to find, on a beautiful street, early check in, and easy parking. Free on the street and a garage extremely close and only $21 for 24 hours. Cheap by Chicago parking. Room was large and comfortable. Will definitely stay again!