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The Willows

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#67 of 186 Hotels in Chicago
Certificate of Excellence
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1 room 2 adults 0 children
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The Willows
The Willows
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809 Reviews from our TripAdvisor Community

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Showing 783: English reviews
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Peoria, Illinois
Reviewed yesterday NEW

The hotel was perfect for our needs. It was in a good location. Staff was helpful. Rooms clean and comfortable. Older hotel so had some character but well kept. Within walking distance to restaurants.

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Helpful?
Thank Sharon O
Fox River Grove, Illinois
Reviewed 2 days ago NEW

My Boyfriend and I booked a one night stay while in the city from the suburbs for a concert. Such a cozy old school yet modern little getaway! The staff were so polite and helpful! Walking down the hall to our room reminded me of American Horror Story "Hotel" but in a really awesome way with the old architecture. Our...

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Helpful?
Thank rachellS8185UU
The South
Reviewed 5 days ago NEWvia mobile

Booked this hotel from Hotels.com going by the photos, what a terrible mistake! Called in advance to make sure my van would fit was told yes, NOT! Ended placing the van in a parking area 10 blocks away! Walked into the room and was hit by an awful smell, opened the two windows asap. The room was on the east...

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Helpful?
Thank boopshki
New Salem, Pennsylvania
Reviewed 6 days ago NEW

The Willows was extremely disappointing. The room was filthy. The bathroom was covered in pubic hair and dead gnats. Stained linens. $25/day parking when the website advertises it as $22/day. Rip off.

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1Thank 888triciar
FORT WORTH, United States
Reviewed 6 days ago NEW

A large room with comfy King bed. Would have loved shades on the windows that let a little natural light in, while also providing privacy. My second floor room looked directly across an alley into the adjacent apartment complex. Otherwise, more than adequate for a business trip that involved meetings at homes in nearby neighborhoods.

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Thank scottrY6713EG
Brecksville, OH, United States
Reviewed 1 week ago NEW

This hotel is the best kept secret in the city. Beds are super comfortable. Cookies in the afternoon are warm and so delicious. Great breakfast included in room rate. Good restaurants within walking distance. Front desk staff are extremely helpful in obtaining cabs, provide great directions to just about anywhere. Parking down the alley is secure and much more reasonably...

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Helpful?
Thank Carole F
Bloomington, Illinois
Reviewed 1 week ago

I enjoyed the stay, however, the room was incredibly small and I was ready to leave by 8am the next morning. It's a perfect place to stay to sleep and leave. Not a place I would recommend staying if you're going to be stuck in your room at all. Unless you're staying solo, then I suppose it would be a...

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Thank kate_deardorff35
Reviewed 1 week ago via mobile

Great location room was very cozy and clean like the idea of continental breakfast the front desk people are great especially Bridget and Adrian i will defentally be back because there is so much to do in the area.

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Thank cokecolagirl
Indianapolis
Reviewed 1 week ago

We were in Chicago for our grandson's baptism and The Willows was close to the church. The staff was very nice. The hotel is vintage but very clean. We enjoyed the breakfast and our room was comfortable.

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Thank vickyhurley828
Fremont
Reviewed 1 week ago

It's a very stylish cozy hotel, conveniently located in the Lincoln Park area. Room was clean and modern. Breakfast was great. Staff was nice. I had a great stay. The soaps in the bathroom were also spectacular.

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Thank jessicahoffman08
Broughton H, Manager at The Willows, responded to this review

Dear Jessica, Thanks so much for reviewing your recent experience with us! We appreciate you taking the time out of your day to grade our property! See you next time if/ when visiting Chicago. Sincerely, Leila O Assistant General Manager

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Amenities

Highlights
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Breakfast included
  • Multilingual Staff
  • Laundry Service
  • Dry Cleaning
  • Self-Serve Laundry

Additional Information about The Willows

Address: 555 West Surf Ave, Chicago, IL 60657-6020
Region: United States > Illinois > Chicago > Lakeview
Price Range: ₹ 7,216 - ₹ 20,645 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Willows 3*
Number of rooms: 55
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Cheap Tickets and Priceline so you can book your The Willows reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Willows Hotel Chicago
Willows Hotel Chicago
Willows Chicago
Hotel Style:
#14 Best Value Hotel in Chicago
#37 Romantic Hotel in Chicago
#59 Family Hotel in Chicago
#67 Business Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The Willows staff and other travellers.
11 questions
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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room was facing and alley with a parking garage and several dumpsters so was a bit noisy during the day but we did not notice it at night or early morning on a weekend.”
 of 5 bubbles 158sharono, 28 Feb 2017 | Read review
“Great location near Broadway with ability to walk area. Smaller basic room but clean and comfortable and a nice staff. We will return when visiting. ”
 of 5 bubbles R3622HNjamess, 7 Feb 2017 | Read review
“Bathroom is small with a small shelf for toiletries. Fantastic shower head. We had a suite with a sitting area that we used nightly. ”
 of 5 bubbles Slyemom, 2 Jan 2017 | Read review
“Pay the extra $30 when booking to obtain early check-in.”
 of 5 bubbles philmatous, 30 Dec 2016 | Read review
“Small but pleasant room. Comfortable. Good location for visiting family in East Lakeview neighborhood. ”
 of 5 bubbles G4016EVsarag, 29 Dec 2016 | Read review
5 of 5