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4.0
#122 of 212 hotels in Chicago
Location
Cleanliness
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Value
Rest easy at Sheraton Grand Chicago Riverwalk. Our hotel in Chicago, Illinois is located downtown along the Chicago Riverwalk and is near the Children's Museum, Northwestern University, Navy Pier, Millennium Park, the Magnificent Mile, the Theater District, Soldier Field, United Center, and Wrigley Field. After a busy day, unwind in our on-site pool, or enjoy on-site dining at Shula's Steak House or have a refreshing drink at CHI Bar.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Sheraton Grand Chicago Riverwalk delights guests with its spacious rooms, although some mention they appear dated and have various maintenance issues. Its prime location near major Chicago attractions and convenient access to transportation is highly praised. While the hotel's cleanliness receives positive remarks, the atmosphere is a mix of modern comforts and some odd furnishing choices.
The value proposition is contested by guests who find the hotel expensive, especially with additional fees for amenities which sometimes underperform, such as problematic showers and paid Wi-Fi. Service quality at the hotel varies, with reports of both exceptional and subpar staff interactions.
Location
Convenient
Atmosphere
Inviting
Rooms
Dated
Value
Expensive
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Mixed
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Enjoyed a wonderful 3-night stay in Chicago over the final weekend of August, and our first ever stay at the Sheraton Grand added a lot to the visit. Even after receiving an electronic key after checking in early via the Bonvoy app, I went to the front desk on arrival and asked for - and received - a (much) higher floor room in the same booking class (Deluxe king lake/river view). I greatly appreciated the reservation desk's extra effort and assistance; Indeed, the corner view from the 27th floor was incredible! This property's comfortable rooms and perfect location are frequently mentioned, and rightfully so. It was great to be able to safely walk to so many downtown attractions, plus fairly quick access to several CTA stations. Room fridge on request was promptly delivered an only $10 extra for the full stay. Full "making up the room" is available only on request with current protocols in place, so bear this in mind. We requested this after the 2nd night and were very pleased. I'd stay here again in an instant!
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Date of stay: August 2021
Location
Cleanliness
Service
Room Tip:Â incredible views from upper-floor corner rooms
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I was very surprised by the great service at this huge convention type hotel. Everyone was friendly even though it was super busy for New Year’s. The housekeeping staff were also very happy and seemed to enjoy their work.
I did mobile check in but later went downstairs to speak with the Bonvoy desk attendant about late checkout and bonus points. He welcomed me as titanium elite and confirmed our 4PM checkout and recommended RPM Steak as I asked for dinner recommendations. Even though this is a huge hotel, service was efficient and the concierge was particularly helpful with walking directions to Michigan Ave.
We stayed here for one night (Dec 31) in a river front facing room (2911). I requested an upgrade online and the higher floor views were amazing. The midnight fireworks show was phenomenal. I was told many people viewed the fireworks from the club lounge but it was excellent having our own private view in our hotel room.
While the hotel is slightly outdated, I would not hesitate to stay here again. The club lounge is recently updated and while few beverages (no water, juices, sodas) were stocked due to the NYE celebration, we were still happy overall. I believe many families were letting friends and family into the lounge who did not have the key card for it.
The location is also excellent and everything is walking distance, except the CTA line from midway airport was a bit of a walk.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TeamMarriott, Manager at Sheraton Grand Chicago Riverwalk
Responded 13 Jan 2020
Dear oceanaires, Thank you for being a valued Marriott Bonvoy Titanium Elite member. We are thrilled to read about your invigorating stay with us on the New Year’s eve and that you were impressed by the courteous service provided by our associates. At the Sheraton Grand Chicago, hospitality is what we do best, and we thank you for acknowledging our efforts. It is delightful to know you liked our lounge and our inspired accommodations with spectacular views over Lake Michigan. We are also pleased that you enjoyed the New Year Firework show, while our prime location on the Chicago Riverwalk with proximity to various attractions perfectly suited your plans. It was a pleasure hosting you, and we look forward to your next visit with us. Andy Markus Hotel Manager
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The hotel is in a fantastic location for Chicago. Safe and within walking distance to lots of awesome restaurants, mag mile shopping, Navy Pier and more.
The hotel is beautiful in the lobby and public locations. The hallways walking to the rooms are a little 'dingy' though. Dark hallways with wall paper peeling off, etc. Same for the rooms. The wallpaper is just getting old. Our bathroom seemed newly renovated and the suite (#2055) was spacious enough for our son on the pullout couch and a pack n play for toddler. Awesome views of the Chicago River and Lake Michigan!
My biggest issues were their delay in catching up post-pandemic. The main bar was closed. Shula's closed except bar on Fri and Sat evenings. No room service either. They have a little market near the entrance of the hotel but it closed at 6pm. If every other option for drinks and food are closed in the hotel, why can't they afford to staff it 24 hours per day? If you want a bottle of water or bag of chips, you'll have to leave the hotel. Seemed cheap to me considering the hotel was PACKED for 4th of July weekend.
The staff was extremely friendly and happy to be there. They did seemed overwhelmed across the holiday weekend, but never made us feel it. You could just tell they were busy. Every request I had was quickly responded to (extra towels, garbage pickup,etc).
Overall, A+ for the staff...the hotel just needs to hire more ASAP before they wear out the amazing team they currently have. And find a way to allow customers access to food and drinks at better hours of the day. The Marriott over on Michigan Ave was fully open. All bars and resturants...so it is possible, Sheraton Grand just needs to make it happen.
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Date of stay: July 2021
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I like the hotel. But the aircon blows onto the bed which is annoying and they put money on your credit card on hold so you can not spend that money, even if you have paid for the room upfront. This makes no sense when you have paid for the room and they are still taking money for the room. They need to have a better way of knowing who has paid and who hasn’t. Being such a big company very bad management. Also they charge you for drink that you didn’t have, so suggest checking your bill not putting key into checkout box near reception.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TeamMarriott, Manager at Sheraton Grand Chicago Riverwalk
Responded 7 Jan 2020
Dear 458brentr, Thank you for being our guest and for taking the time to share your review. We are disappointed to read your feedback and regret you were unhappy with our incidentals. This is a temporary hold for each reservation to cover incidentals during the stay. It is standard industry practice at reputable hotel chains. We also value your feedback and will take the necessary measures to rectify our billing procedures to enhance our future guest experience. It was a pleasure having you, and we hope our ideal location will bring you and your family back soon at Sheraton Grand Chicago. Andy Markus Hotel Manager
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You’ve probably seen the hidden camera investigative reports that revealed that housekeeping often just rinses and wipes down glassware in hotel rooms. I had kind of forgotten and put that out of my mind. However, it came flooding back when I found a coffee mug in my room with a few drops of coffee stains inside and smeared lip prints on the edge. I left it sitting out hoping it would be replaced with a clean one. I came back after my room being cleaned and found the exact same mug on the shelf with the same spots and same smeared lip prints. ICK! In these days of coronavirus, this is unacceptable! Always wash your hotel glassware yourself people! Hotel was otherwise ok.
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Date of stay: March 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TeamMarriott, Manager at Sheraton Grand Chicago Riverwalk
Responded 5 Mar 2020
Dear P6605ZAdebbief, Thank you for taking the time to share your concerns regarding our housekeeping service. We are very sorry that your room was not thoroughly serviced during your stay. This is not typical of our hospitality, but regardless, it should not have happened. We are glad to see that you enjoyed our hotel nonetheless, and we assure you that your concerns will be addressed. We appreciate your business and hope you will return on your next visit to Chicago. Andy Markus Hotel Manager
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Definitely recommend this hotel for anyone looking for a clean, comfortable, friendly place. The staff was wonderful. We arrived early to Chicago & they were able to accommodate us in a room. We had an amazing city view. You can walk 10-15 min to Navy pier, millennium park and Magnificent mile or uber for a few bucks. The city cancelled St Pats parade & festivities due to Covid-19 but the hotel hosted a small party downstairs that kept us entertained & our son with games without leaving the hotel. I would stay here again.
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Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TeamMarriott, Manager at Sheraton Grand Chicago Riverwalk
Responded 17 Mar 2020
Dear Olivia_vzqz, It is delightful to know you and your family had a pleasant stay with us and that you were impressed with the courteous service provided by our associates. At the Sheraton Grand Chicago, hospitality is what we do best, and we thank you for acknowledging our efforts. We are also pleased to read our prime location worked well for your plans, and you loved our refreshing accommodations with spectacular views. Thank you for your recommendation, and we look forward to your next visit with us. Andy Markus Hotel Manager
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The Hotel is quite good. Location great, but watch your bill at all times. They seem to charge you for drinks you don’t have because there system of knowing who is buying the drinks is very poor. Also they will put money on hold on your credit card every day for a room charge even if you have paid the room in advance. So you may over spend on your card thinking you have money there and them be charged by your bank while waiting for the money to be refunded by the Hotel. Which they shouldn’t of touched in the first place.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TeamMarriott, Manager at Sheraton Grand Chicago Riverwalk
Responded 6 Jan 2020
Dear BrentReg, Thank you for choosing the Sheraton Grand Chicago during your visit to The Windy City! We appreciate you sharing how much you enjoyed our great location. However, we regret your disappointment with our incidental charges; this is standard industry practice at reputable hotel chains, and we will take steps to communicate this more clearly in the future. We hope to see you again soon! Andy Markus Hotel Manager
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The Stay was far less than an expected 4 star hotel. Would like to mention the shortcomings and the experience on my stay. During Covid times no wipes were provided in the room for guest to maintain self cleaning. When requested from reception we were told to pick only one from the box they had. Imagine I travelled with kids and hence expected better service. Secondly their water pool is not maintained and water had hairs and was dirty as compared to an Hampton Inn pool. I have seen better indoor pools in 2 star hotels. I guess you only pay for scenic view of the pool. Thirdly in restrooms as I was taking shower i had a view of the top of the vent and it was so dirty that it seems no cleaning has been done to the air ducts on this hotel for years. That gave a shock as to how this hotel maintains a 4 star rating. Beds were uncomfortable and there were no USB chargers except the alarm clock which had open wiring behind it. I had to adjust the wring to make the alarm working so that I could charge my phone. The AC thermostat was loose and while setting the temp felt like it will fall from the wall. This is really old building and not fit for stays for 4 star rating. I will not recommend at all.. Very bad experience
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Date of stay: August 2021
Location
Cleanliness
Service
Room Tip:Â No good rooms
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Great hotel with great service. Uber/Lyft zone outsize and bus stop right across the street. Exit the rear of the building and you're on the riverwalk. The resort charge can be used with the restaurants so it's not a total gouge. Don't forget to stop by the gift shop to receive your daily gift. I assumed it would be brought to room daily so I missed 2 of the gifts. It can be popcorn, keychains, or a coffee mug like I received. It's older so there is wear and tear but everything is still in good order.
The ice machines didn't work on my floor and had to stop at a couple of other floors to find ice. The only soda vending machine was in the basement level near the garage and it didn't work for card purchases. I didn't have cash so I had to walk to a store to get a soda since the gift shop and restaurants were closed by 10pm. The fridge in my room wouldn't open but the sign on it said it was only for beverages and not for food/meds. I assume that it doesn't get cold enough for safe storage so why even offer it?
I'd stay here again for the location but I'd bring my own beverages if you get thirsty during the stay.
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Date of stay: August 2022
Value
Service
Sleep Quality
Room Tip:Â Fast elevators so higher floors are still convenient.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed here for a business conference but doubt I would ever stay here on my own dime. Beds were very comfortable and had a great location with great views of the city. However, internet is extra $15 per day, microwave/fridge must be requested (although website says they are included), I had trouble getting ahold of anyone to order room service, no one ever cleaned my hotel room and there were dishes from a number of rooms on my floor that just sat in hall way ALL day. They only got removed when I called and asked later in day. Front desk staff were very nice but concierge refused to answer my question until after he spent a couple minutes condescending me.
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Date of stay: November 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TeamMarriott, Manager at Sheraton Grand Chicago Riverwalk
Responded 3 Feb 2020
Dear leahcQ5963ZF, We are glad your conference brought you to our hotel. Although we are pleased you had a comfortable stay, we are sorry that you were unhappy with our various amenities. We are checking our websites to make sure information is accurately displayed, and we are reviewing the service issues with the appropriate departments. It is our priority to provide an exceptional stay, and we appreciate knowing how we can improve. Thank you for sharing your review. It would be our pleasure to welcome you back for the hospitality we are known for providing. Andy Markus Hotel Manager
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London, United Kingdom104 contributions126 helpful votes
Unfortunately, I didn't use the coffee maker. But, it's one of those where you need to insert a small plastic tub of coffee (provided in the room) into the machine. It has a water reservoir which I assume you can remove and replenish. Coffee creamer also provided. If you don't like Creamer there is a Target store (Walgreens and Whole Foods also) 10 minutes from the hotel where you can buy milk etc. Btw didn't see instructions for using the machine. The front desk are very helpful if you have problems, just phone down.
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Breakfast and afternoon appetizer's were done til about 7PM. Very busy club, lots of selections, weekend breakfast had 10 to 15 mins wait to get into the club.
There are more places to choose from in the Chicago area.
PRICE RANGE
₹22,649 - ₹36,490 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
chicago sheraton
FORMERLY KNOWN AS
Sheraton Chicago Hotel and Towers
LOCATION
United StatesIllinoisChicagoCentral / Streeterville / Near North Side
NUMBER OF ROOMS
1,218
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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