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Sheraton Grand Chicago

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#69 of 187 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
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Sheraton Grand Chicago
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4,844 Reviews from our TripAdvisor Community

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Showing 4,560: English reviews
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Miami, Florida
Reviewed 2 days ago NEW

The Sheraton Grand is a fairly typical Sheraton "convention style" hotel. Lots of rooms, a large lobby and bar to accommodate the large number of guests. The rooms were spacious and clean and the rooms overlooking the river offered a very scenic view. Service was average and it was not overpriced. The concierge service was also just adequate.

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Helpful?
Thank SBHTravels
Kalamazoo, Michigan
HOTEL’S FAVOURITE REVIEW
Reviewed 5 March 2017

We have an annual business trip to Chicago during the winter. The convention is just across the river, so this is really a great location for us. We also have the SPG American Express card, which gives us club access at Sheraton hotels. We have been coming here for several years, and we also have 2 children traveling with us....

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2Thank PinkWilson
About Hotel's Favourite Review
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello PinkWilson, Thank you for taking time to share such candid feedback regarding your recent visit to the Sheraton Grand Chicago. I am pleased to read how much you enjoyed our Junior Suite. It is the perfect room for a family of 4. I would like to apologize for the wait in having the sofa bed made up as this...

London, United Kingdom
Reviewed 2 days ago NEW

We stayed here at the Sheraton for 3 nights in early April, and I can't express enough what a fantastic experience we had from beginning to end! We were greeted at the door and our luggage was immediately taken care of, we were a few hours early for checking in, but were able to check in right away, the lady...

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Thank Ceyda W
Minnesota
Reviewed 3 days ago NEW

Was here for a conference and love the property. Great location and beautiful. Close to michigan avenue and clean and courteous all around. Would come here on leisure travel and would rec this to future biz trips and personal. On site there are two patio restaurants that while we were here were not open as it is April and they...

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Thank AngelitaK
Llantwit Major, United Kingdom
Reviewed 3 days ago NEWvia mobile

What a great hotel. From first entering until we left everyone was so helpful. Tea and coffee facilities in the room spot on, if more needed just phone through and it's delivered. Fitness room and pool fantastic enough machines and choice. Lifts were speedy and never had to wait more than a few seconds.

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Thank Roger E
New York, New York
Reviewed 4 days ago NEW

Stayed here during the Chicago St. Patrick's Day celebration, and it was PERFECT. The room was clean and comfortable, and the view was spectacular. It was a cold weekend, so we appreciated being about to walk downstairs and directly out to the river to see it being dyed green. You really can't ask for a better location downtown. UBER and...

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Thank Elena N
Reviewed 5 days ago NEWvia mobile

This hotel is very large and spacious. Top notch service from the door man to the wait staff. Staff was professional and very welcoming. Door men were well dressed professional and looked out for your every need. Rooms were clean and fresh. Hall ways were as clean and neat as the rest of the facility. No wait on the elevators...

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Thank Sherman G
Brisbane, Australia
Reviewed 5 days ago NEWvia mobile

Friendly check in staff most welcoming after 20+ hrs travelling from Brisbane. Lovely view from our room. We found concierge always pleasant and helpful. The location is great and we would stay here again without hesitation. Picture attached is the view from room 1703.

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Thank luv2sewthings
County Dublin, Ireland
Reviewed 6 days ago NEW

Stayed here for a conference and the hotel facilities were great. I asked for and received a quiet room at the end of the corridor. Bedrooms were comfortable and well provisioned. Staff were able to accommodate my gluten free requests in the on-site dining. My only qualm would be the pool was tiny (not appropriate for swimming laps but adequate...

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Thank Alan M
Reno, Nevada
Reviewed 1 week ago

We came into Chicago early before our conference to explore around. The Sheraton was centrally located for our purposes and worked great. Paula our concierge worked magic for us, she made some great dinner reservations for us. Our room was clean, in great condition and had a great view of the Navy Pier and the Lake. We would return when...

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Thank TahoeNVTravelers
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello TahoeNVTravelers, Thank you for your patronage. I will be sure to share this success with Paula and recognize her for the wonderful service she provided. We look forward to many more return visits in the future. Kind regards, Eric B. Front Desk Manager

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Staying in Streeterville

Neighbourhood Profile
Streeterville
Streeterville is where visitors head for play at Navy Pier, a pseudo amusement park and development of restaurants, shops, rides, and other activities. You’ll find lots of action and excitement on the docks. Along the pier, you’ll see the statue of the captain for whom Streeterville is named. While you enjoy your fair share of sightseeing at the pier, you can also visit other popular attractions there such as the Chicago Children’s Museum and the Chicago Shakespeare Theater. Off the pier you’ll find more restaurants from low-cost pubs to high-end establishments. Arts and culture aficionados should be sure not to miss the Museum of Contemporary Art.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Grand Chicago is Chicago's premier downtown riverfront hotel, just off Michigan Avenue, and within a short walk of Navy Pier, Millennium Park, museums, shopping and entertainment. The hotel offers spectacular views of either Lake Michigan or the city skyline. Guests enjoy deluxe accommodations, including Sheraton's Sweet Sleepersm Beds, in-room safes, coffee makers, in-room refreshment center, high-speed Internet access, cable television with movies and video games. Club guest rooms, located on the top four floors, feature plush robes, turndown service, complimentary continental breakfast and afternoon hors d'oeuvres. There are five distinctive restaurants and lounges, including the acclaimed Shula's Steak House, health club, indoor swimming pool, sun deck, sauna, and massage therapy. ... more   less 

Additional Information about Sheraton Grand Chicago

Address: 301 East North Water Street, Chicago, IL 60611-4534 (Formerly Sheraton Chicago Hotel and Towers)
Region: United States > Illinois > Chicago > Streeterville , Near North Side
Price Range: ₹ 12,721 - ₹ 31,481 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Grand Chicago 4*
Number of rooms: 1218
Reservation Options:
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Also Known As:
Chicago Sheraton
Hotel Style:
#29 Family Hotel in Chicago
#30 Romantic Hotel in Chicago
#30 Green Hotel in Chicago
#33 Business Hotel in Chicago
#43 Luxury Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Chicago staff and other travellers.
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Questions? Get answers from Sheraton Grand Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“River rooms are best”
SBHTravels, 26 Apr 2017 | Read review
“Opt for a higher floor to get a good view!”
elenan464, 24 Apr 2017 | Read review
“Riverside and higher the better”
ericmF1940RD, 18 Apr 2017 | Read review
“East outside the hotel”
15JimD15, 12 Apr 2017 | Read review
“We enjoyed a city view room including the Chicago river.”
BrandiStacey, 3 Apr 2017 | Read review
5 of 5