Ambassador Chicago, JDV by Hyatt
1301 N State Pkwy, Chicago, IL 60610
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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#32 of 217 hotels in Chicago
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Travellers' Choice
Step into Chicago history and its celebrated Gold Coast neighborhood when you enter the grand lobby of the Ambassador Chicago. Inside, vaulted ceilings rise over ornate décor and artwork that capture the city’s steadfast spirit. Check into sumptuous rooms, then explore nearby iconic landmarks like Magnificent Mile and Water Tower Place.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Bicycles available
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Parking
Wifi
Restaurant
Breakfast available
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Housekeeping
Room service
Safe
Iron
Minibar
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Residential Neighbourhood
Trendy
Languages Spoken
English, Russian, Spanish, Chinese and 4 more
Location
100Great for walkers
Grade: 100 out of 100
46Restaurantswithin 0.5 km
21Attractionswithin 0.5 km
Contact
1301 N State Pkwy, Chicago, IL 60610
Getting there
Clark/DivisionChicago L6 min
SedgwickChicago L13 min
1335Reviews36Q+A100Room tips
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This is for the hidden charges. $81 a night (2 rooms) Accommodation charge. Along with the other feee. I prepaid the hotel with the 3rd party booking (Priceline) This is for January 19th, 2023 weekend. Ask about the Accommodation fees! Read the fine print. $286.66 charge on my credit card after my stay. The Accommodation fee is more than what I paid per night for the hotel room itself! Don’t get hoodwink like I did.
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Date of stay: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Kenzie Hillis, Guest Services / Front Office at Ambassador Chicago, JDV by Hyatt
Responded 2 days ago
We apologize that you were not aware of the destination fee. When booking through third parties, this $17 a night fee is stated on your reservation before confirming the room. This service allows all guest access to the high speed Wifi, coffee and tea in the mornings, 24/7 access to the gym, and unlimited 1 800 calls. If you have any questions about your bill, please give us a call at (312) 787 - 3700 and we’ll be happy to assist you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
This is not a one off, or a singular bad meal experience. This is generally concerning and should be read carefully by JDV/Hyatt management. Additionally, I will always give management an opportunity to address and recover accordingly before posting a poor review on social media, which I did in this case without success. We stayed here for a couple nights in late December after staying at the hotel several times when it was the PUBLIC Hotel. The lobby and restaurant area has not changed since JDV took over (which is very cool), although the main area of the restaurant was closed when we visited, and service during the day was limited to the lobby. No in-room dining, which was a remanence of covid protocol or more likely a staffing issue. Dinner: One server in the restaurant for 14 tables, who was also performing as host. We did not see a manager at all that evening. We were also told that the kitchen staff was scheduled so limited that they could not even open the restaurant the night before when staff called out and they did not have back up to open. When we inquired what was going on, we were told that the management was aware of the poor conditions, limited staffing and the limited scheduling was intentional as they were in the process of trying to sell the hotel. Regardless as whether this is true or not, this was tough to hear and the pain on the staff faces that was stretched so thin was obvious during our stay. The Room: When you are staying in the city during the holidays paying $1,300 for two nights is expected, and not where the issue lies. It was the overall poor service and deteriorating room. The view of our "suite" was of the HVAC system on the roof, the bathtub (clearly painted) was peeling, tattered sheers, bathroom sink was dirty, the slipcovers had holes and were poorly patched. We did not, complain, ask for a discount or take it out on an unsuspecting employee that likely had not been responsible for these issues, this is a bigger issue. With that said, I did however complete the survey sent after checking out to make management aware of all of the challenges above and to give them an opportunity to appropriately and empathetically respond. The front desk managers response to the survey and our feedback was simply. "We apologize that our hotel was not as advertised. We always strive to deliver an experience that meets your expectations. We do hope you give us another try in the near future to better prove ourselves". No acknowledgement to the room condition, poor and limited service and no attempt of recovery. Just a blurb about advertising and striving to meet your expectations and hopes to see us in the near future? Seriously? Here's the thing JDV, a brand and message I loved and supported across the country until they sold to Hyatt. You can't justify raising your room and food rates if you are going to lower your standards. Yes, we are all aware that the economy is suffering, staffing is an issue and food costs are high. So, if you are going to still charge premium, provide premium service and premium accommodations. Maintain your rooms, change your business model in dining if you can't provide adequate service, or lower your rates and food pricing to reflect the service and product you are providing. You can't have it both ways and your guests expect more.…
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Date of stay: December 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Tony Ovalle, Guest Services / Front Office at Ambassador Chicago, JDV by Hyatt
Responded 1 week ago
Thank you for taking the time to write a review. We‘re deeply disappointed to hear about the challenges you experienced during your time with us. We hold our team to the highest standards and regret that we didn’t meet those expectations. If you are ever unhappy with your room, please feel free to contact the front desk, we are here 24/7 and want to ensure you are comfortable during your stay. As stated before, we are experiencing limitations so we are trying everything in our power to meet all of our guests requests in a timely manner. Please reach out to us at fomanagers@ambassadorchicago.com so we can connect more and rectify this issue.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is my favorite hotel. It is close to public transportation without being in the noise and bustle of the city. it is located in a quiet, beautiful neighborhood with access to the waterfront. The hotel has a classy and nostalgic feel. The front desk is high class and professional. For those looking for a quiet and upscale hotel with minimal tourist, this is the place to go. You're welcome.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2023Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Tony Ovalle, Guest Services / Front Office at Ambassador Chicago, JDV by Hyatt
Responded 2 weeks ago
Thank you taking the time to leave us this lovely review BPCastroTX. Our team here is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Ambassador has undergone quite a few changes in ownership over the years and perhaps that’s why it can’t be easily described or categorized. It’s not characteristic of a “Hyatt” property…which is probably the point of the JdV branding. But neither is it the legendary celebrity hangout it was known to be in its heyday. They play up its history to be sure. And it’s a very decent hotel. But it seems like it can’t decide what it wants to be. Hip, cutting edge, trendy, youthful? Or an iconic property reminiscent of, and playing up, it’s elegant, sophisticated, celebrity-heavy past. Two entirely different clientele. Nevertheless, it was a pleasant and enjoyable stay. I will return.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2023Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Tony Ovalle, Guest Services / Front Office at Ambassador Chicago, JDV by Hyatt
Responded 3 weeks ago
Thank you for leaving such a lovely review kennethg150. I will be sure to share your feedback with our team, especially the General manager who always enjoys hearing from our guests. We pride ourselves in our service and with so many changes happening within the hotel, we appreciate your recognition of the rich history our property is known for. We can't wait to welcome you back!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here before a dead show. Bar is top notch. The hotel is a nice mix of high end renovations and dated charm. Price is great, location is perfect. Easy decision to stay here again next Chicago trip. Bed was perfect. Bathroom was very dated but kind of cool prewar style.
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Date of stay: July 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Tony Ovalle, Guest Services / Front Office at Ambassador Chicago, JDV by Hyatt
Responded 4 weeks ago
Thank you for taking a moment to share your experience at the Ambassador We are so pleased to hear you found our hotel to your liking. We look forward to welcoming you back again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The pictures of the hotel look better than the actual rooms. Furnishings feel a little bit ‘IKEA’, bulbs out and the bathroom had really old fittings. Room was clean but looked like a rushed paint job. Ensure your room is away from elevator which is very noisy. Anyone with mobility issues beware of the steps immediately at the entry
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Review collected in partnership with Hyatt Hotels
Date of stay: December 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Tony Ovalle, Guest Services / Front Office at Ambassador Chicago, JDV by Hyatt
Responded 4 weeks ago
Thank you for providing us with your valuable feedback. We’re disappointed to hear that our rooms wasn’t exactly to your liking. We hope you give us another chance soon, so we can share an even more positive experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We had a fantastic stay at the Ambassador. It is perfectly located in a terrific neighborhood. We could walk to most things we we wanted to see and only occasionally needed to grab a taxi or Uber. Our Deluxe Suite was enormous and very comfortable. We enjoyed breakfasts in the beautiful lounge area. We enjoyed the High Tea experience. The pastry chef is extremely talented and everything was made in house. The staff was very helpful throughout our stay. Shout out to Security Manager Felix who retrieved an important left behind item and assisted in shipping it home for us. The Ambassador was once a hot spot for celebrities passing through Chicago and local power brokers. Sinatra famously had his own booth in the Pump Room Restaurant. It may not still enjoy the caché of that bygone era but it is a lovely hotel nonetheless. We will likely return to the Ambassador on our next trip to Chicago. Photos of the Fountain Girl statue in nearby Lincoln Park and a few of the many old photos of celebrities enjoying The Ambassador.…
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Tony Ovalle, Guest Services / Front Office at Ambassador Chicago, JDV by Hyatt
Responded 4 weeks ago
With so many great places to choose from, it’s an honor that you decided to give us a try, and it sounds like we made a great first impression. We made sure to share this feedback with Felix, Head of Security, and our Pastry Chef, to give them the recognition that they deserve. They were delighted to hear your feedback. We look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Famous name great location friendly staff . But minimal services-even a vending machine would have been appreciated-made us wonder if we wouldn’t have been better in a less prestigious hotel. Hat water took forever to come on.
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Review collected in partnership with Hyatt Hotels
Date of stay: December 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Tony Ovalle, Guest Services / Front Office at Ambassador Chicago, JDV by Hyatt
Responded 28 Dec 2022
Thank you for leaving a review alisonp261. We’re so glad you were able to visit us at the Ambassador. Our team is always working to offer the best service to our guests. We are in the slow season for hotel's and with that we've experienced some restriction's with staffing. We sincerely apologize if this has affected your stay. We hope you’ll have a chance to come back soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Elegantly casual vibe. City neighborhood setting - immediate area seems relatively quiet though only a short walk to Lake Michigan, Rush/Division & Old Town establishments. Dog friendly. Reasonable fitness room, for a hotel. The Library/Lounge were comfortable places for cocktails and apps, though we did not use any food service at the hotel. Very enjoyable staycation for us and our little dog.
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Review collected in partnership with Hyatt Hotels
Date of stay: December 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Tony Ovalle, Guest Services / Front Office at Ambassador Chicago, JDV by Hyatt
Responded 20 Dec 2022
Thank you so much for your lovely review Don H. We are delighted to hear that you had a positive experience with us at the Ambassador. We hope you’ll visit us again soon. Happy Holidays !!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
From the onset, management not only checked me in a few hours earlier than scheduled; but the attentiveness of the entire hotel staff was exquisite! As well as having a few important packages sent to me via fedex, the hotel staff took notes, asked for email information as it pertained to tracking info so they could keep track of my package so I could enjoy my time in Chicago.
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Review collected in partnership with Hyatt Hotels
Date of stay: December 2022Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Tony Ovalle, Guest Services / Front Office at Ambassador Chicago, JDV by Hyatt
Responded 16 Dec 2022
Thank you for sharing a review of your recent experience floresisrael868. Our team here at the Ambasssador is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$129 - $283 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
public chicago hotel chicago, ambassador east hotel chicago, hotel ambassador east, ambassador east chicago
FORMERLY KNOWN AS
PUBLIC Chicago
LOCATION
United StatesIllinoisChicagoCentral / Gold Coast / Near North Side
NUMBER OF ROOMS
285
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Frequently Asked Questions about Ambassador Chicago, JDV by Hyatt
Which popular attractions are close to Ambassador Chicago, JDV by Hyatt?
Nearby attractions include Charnley-Persky House (0.2 km), The Lodge (0.3 km), and LUXBAR (0.5 km).
What are some of the property amenities at Ambassador Chicago, JDV by Hyatt?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Ambassador Chicago, JDV by Hyatt?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Ambassador Chicago, JDV by Hyatt?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Ambassador Chicago, JDV by Hyatt?
Yes, paid private parking on-site and paid public parking nearby are available to guests.
What are some restaurants close to Ambassador Chicago, JDV by Hyatt?
Conveniently located restaurants include Velvet Taco, 3rd Coast Cafe, and Maple & Ash.
Are there opportunities to exercise at Ambassador Chicago, JDV by Hyatt?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Ambassador Chicago, JDV by Hyatt?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Ambassador Chicago, JDV by Hyatt?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Ambassador Chicago, JDV by Hyatt offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Ambassador Chicago, JDV by Hyatt?
The staff speaks multiple languages, including English, Spanish, Russian, Chinese, Greek, Croatian, and Serbian.