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Red Roof Inn Chicago Downtown - Magnificent Mile

04/06/2017 05/06/2017
1 room 2 adults 0 children
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1,140 Reviews from our TripAdvisor Community

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There are newer reviews for Red Roof Inn Chicago Downtown - Magnificent Mile
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Showing 869: English reviews
Story City, Iowa
Reviewed 19 May 2013

I came to Chicago to take a 5 day stay. I priced out the other Hotels in this location. Red Roof was the best priced, so I wasn't expecting a top of the line visit. However my stay was enjoyable and well worth my budgeted expenses. Upon arrival during my check in which the staff allowed me to check in...

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Helpful?
1Thank Sammy927
RRIChicago, General Manager at Red Roof Inn Chicago Downtown - Magnificent Mile, responded to this review

Thank you for taking your valuable time to write a review. I will certainly pass on your comments to Brad and Vanessa. The entire staff is here to do whatever we can to ensure our guests are made to feel welcome and appreciated. We want to be your home away from home when you are in Chiago. The Red Roof...

Livonia, Michigan, United States
Reviewed 14 May 2013

I normally don't write reviews on hotels I stay at but an experience like this can't go unnoticed! This hotel is in a perfect location if you plan on see Chicago's beautiful industrial landscape, magnificent mile (right next door) and endless amounts of food and spirits. From the out side this hotel has a great classic look but the real...

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Helpful?
1Thank Alix Y
RRIChicago, General Manager at Red Roof Inn Chicago Downtown - Magnificent Mile, responded to this review

Thank you for taking the time to post a review for others to read. I am glad our staff not only met your expectations, but exceeded them. We are all here to serve you and do everything in our power to ensure you have a pleasant stay with us. Our goal is to deliver five star service to every guest....

Lafayette, Indiana
Reviewed 13 May 2013

We stayed at the Red Roof Inn, downtown Chicago, and had a very nice experience. The location is excellent, and the price is reasonable, and we were most impressed with our desk clerk Kelly. She gave us lots of advice on restaurants, places to have a drink, etc. She was very friendly and unrushed taking the time to talk to...

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Helpful?
Thank LeilaniMarie2
RRIChicago, General Manager at Red Roof Inn Chicago Downtown - Magnificent Mile, responded to this review

Thank you very much for your review. I am pleased you had a nice stay. I will certainly share your comments with Kelly and the entire staff. We are all here to assist our guests in any way we can. Our goal is to deliver five star service to everyone who walks through our door. Our location is hard to...

Reviewed 7 May 2013 via mobile

I would like to say the staff are extremely friendly and helpful. I bombarded them with question like 'where is good to eat' and where things were like enterprise cars etc and they went beyond their means to help with some things. I was quite disappointed with the room considering motel 6's are better and almost half the price. Our...

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Helpful?
1Thank Tomhewy
RRIChicago, General Manager at Red Roof Inn Chicago Downtown - Magnificent Mile, responded to this review

I appreciate you taking your valuable time to write about your recent experience. Our staff is very knowledgeable about the downtown area and willing and able to make some great recommendations. We are here to serve you and all of our guests. I am very sorry you experienced some maintenance issues during your stay and will share your comments with...

California
Reviewed 26 April 2013

I paid extra for a "view room" and I would have to advise others against it. The view is only if you stand in one particular part of the room and look out the window at a certain angle. Otherwise the view is of an especially unattractive roof beneath you. At first I thought that they had made a mistake...

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Helpful?
Thank greenivy
RRIChicago, General Manager at Red Roof Inn Chicago Downtown - Magnificent Mile, responded to this review

I appreciate you taking your valuable time to write a review. We certainly try to be as transparent as possible when we market our “view rooms” by stating they only have a partial view. The $5 extra charge is for a room on a higher floor with a partial view of Michigan Avenue and the city skyline. Since we are...

Milwaukee, Wisconsin
Reviewed 26 April 2013

Stayed in March / April 2013. The bad experience began days before our stay. I called the Chicago location to ask about changing our arrival date and they told me that because I booked online, they couldn't change it and instructed me to do it online. The Red Roof website only lets you cancel reservations and I didn't want to...

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Helpful?
Thank venusdemilo27
RRIChicago, General Manager at Red Roof Inn Chicago Downtown - Magnificent Mile, responded to this review

Thank you for your review. I sincerely apologize for the issues you experienced with your reservation and the hot water during your stay. I can certainly understand your dissatisfaction. Since you reserved your room using a special promotion where no cancelations or modifications could be made, neither our central reservation department, nor any employee here at the hotel could change...

New York City, New York
Reviewed 26 April 2013

I was in Chicago on tour with my band and we all stayed at the Red Roof. The service was excellent, both Brenda and Vanessa at the front desk were very helpful and the location could not be better. It's perfect for sightseeing and walking around downtown Chicago, very close to the Jazz clubs and the Jazz Record Mart. The...

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Helpful?
Thank JazzSooner
RRIChicago, General Manager at Red Roof Inn Chicago Downtown - Magnificent Mile, responded to this review

Thank you so much for your review. We appreciate hearing form our guests. At Red Roof Inn we strive to offer not only excellent service to our guests, but also a great value. I am glad your stay was such a pleasant one. The Red Roof Inn has one of the best locations in the city, within easy walking distance...

Reviewed 15 April 2013

My friends and i stayed there the weekend of april5-7 2013! My friend booked two hotel rooms with double beds through a travel agency website. Upon arrival we were told they only had 1room with 1bed and another room with double beds available for us. We spoke with manager and he was very nonchalant regarding being ripped off and not...

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Helpful?
Thank Rodney81
RRIChicago, General Manager at Red Roof Inn Chicago Downtown - Magnificent Mile, responded to this review

I appreciate you taking your valuable time to write about your recent stay. I sincerely apologize your stay was not a positive experience. If there was a problem with your booking through the online travel agency you chose to reserve your rooms, it was our duty to assist you in resolving it. You are our guest and we are here...

goble
Reviewed 13 April 2013

Found dead bugs in the corner, our top sheet had a white crusty stain on it, found hairs INBETWEEN the sheets. Dust was on everything, on the tv, on the bed, and dirt was on the floor. Towels had a brownish red stain. When i commented on it, i was told that room had just been cleaned! Ladies seemed uninterested...

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Helpful?
Thank hollyc745
RRIChicago, General Manager at Red Roof Inn Chicago Downtown - Magnificent Mile, responded to this review

I humbly apologize your stay was so unpleasant. Your room was obviously not cleaned to our standards and I am deeply sorry. I can assure you we do enter our rooms every day and our guests can flush toilet paper in the toilets. I do not understand why any employee would tell you differently. I appreciate you bringing these issues...

Dayton, Ohio
Reviewed 1 April 2013

Checked into the room on a Friday, there was mold on the bathroom wall covering a 2'x1' area, & the room smelled funny. Immediately went downstairs & asked for a different room. I was told there were another 101 guests still needing to check in & if one of them cancelled we could switch rooms. I was told it would...

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Helpful?
2Thank DaveR527
RRIChicago, General Manager at Red Roof Inn Chicago Downtown - Magnificent Mile, responded to this review

I am truly sorry we were unable to change rooms for you. We do not want any guest to be unhappy and do everything in our power to ensure our guests have a pleasant stay. Our guests’ safety has always been, and will remain, a top priority. I realize you were dissatisfied and I understand your frustration. Unfortunately, as I...

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04/06/2017 05/06/2017
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Staying in Magnificent Mile

Neighbourhood Profile
Magnificent Mile
Over 400 stores pack the concrete along Michigan Avenue, the eight-block stretch known as Magnificent Mile. This area between Oak Avenue and the Chicago River is more a shopping paradise than a full-out neighborhood. For prime upscale shopping, this is the place to go. It’s busy, energetic, and packed with shoppers. You'll also find hundreds of restaurants and dozens of hotels, all on the mid- to high-end scale. Some of the city’s most iconic buildings like the Wrigley Building, John Hancock Center and other architectural marvels define the magnificence of this neighborhood.
Explore this neighbourhood

Amenities

Highlights
  • Free Internet
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Business Centre with Internet Access
Official Description (provided by the hotel)
*Beginning March 1, 2017, Red Roof Inn Chicago Downtown – Magnificent Mile will be temporarily closing. This historic building in the heart of Downtown Chicago will undergo a 360-degree, multi-million dollar renovation; every aspect of the Inn will be touched and we are very excited to reveal this new and improved hotel. Stay tuned, as there are more magnificent details to come!* ... more   less 

Additional Information about Red Roof Inn Chicago Downtown - Magnificent Mile

Address: 162 E Ontario St, Chicago, IL 60611-2809
Region: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Price Range: ₹ 8,489 - ₹ 20,477 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Red Roof Inn Chicago Downtown - Magnificent Mile 2*
Number of rooms: 191
Reservation Options:
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Also Known As:
Red Roof Hotel Chicago
Red Roof Inn Chicago
Red Roof Inns Chicago
Chicago Red Roof Inn
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Questions & Answers

Here's what travellers have asked, with answers from Red Roof Inn Chicago Downtown - Magnificent Mile staff and other travellers.
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Newcastle upon Tyne, United Kingdom
over a year ago
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over a year ago
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Questions? Get answers from Red Roof Inn Chicago Downtown - Magnificent Mile staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid elevators - ask for lower floors and hit the stairs...”
alisafisher, 27 Oct 2016 | Read review
“Corner rooms overlooking the city intersection.”
alina_wood, 26 Oct 2016 | Read review
“Stay somewhere else. Nothing good about this hotel except location.”
Debby456, 7 Sep 2016 | Read review
“Good location.”
gordonsj, 16 Aug 2016 | Read review
“The whole hotel needs updating..”
ShelleyBelly2368, 7 Aug 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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