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Embassy Suites by Hilton Chicago Downtown

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#87 of 186 Hotels in Chicago
Certificate of Excellence
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Embassy Suites by Hilton Chicago Downtown
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2,200 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Chicago Downtown
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Showing 2,137: English reviews
toledo, United States
Reviewed 2 weeks ago

Food left in Microwave from previous rental exhaust fan in bath thick with dust empty chip bag and crumbs behind chair in room Parking addendent was very helpfully, but parking very expensive at 59.00 per night.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank 607marciar
Don S, Manager at Embassy Suites by Hilton Chicago Downtown, responded to this review

Greetings, Thank you for taking the time to share this feedback with us. We appreciate your honest input, and I’m sorry to hear that you were not happy with your guest room. This is not typical of our hotel, and I can assure you that these comments will be shared with our Housekeeping department to ensure that we maintain the...

Mokena, Illinois
Reviewed 3 weeks ago

Excellent service with the arrival process quick and easy. Breakfast is also great a lot of selections and love the made to order. Had previous stay over holidays and it was a hit. Only thing if you are not at managers reception when it opens the food is scarce. However it is drinks

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Cheryl K
Don S, Manager at Embassy Suites by Hilton Chicago Downtown, responded to this review

Greetings, Thank you for your review! I’m so glad to hear that our staff was able to provide you with such a seamless check-in experience and excellent customer service. It’s truly our pleasure to provide all of our guests with a memorable and rewarding experience. We hope that it’s not too long before we have the pleasure of welcoming you...

detroit, United States
Reviewed 3 weeks ago

What a value. What a breakfast. What a location! ES, I love you! After staying at another hotel within a block of this location for reasons relating to some business design goals that can't be disclosed here, I finally got to get back to my favorite type of Hilton hotel. Man it's nice to be back "home". And have I...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank N967LCmichaelf
Don S, Manager at Embassy Suites by Hilton Chicago Downtown, responded to this review

Greetings, Thank you so much for writing such a rave review – the feeling is mutual! We feel honored to be the hotel you call home whenever your travels bring you to the area, and we're so happy that you enjoy everything our property has to offer. We look forward to welcoming you back soon!

Minneapolis, MN
Reviewed 3 weeks ago

We really enjoyed the Embassy Suites. Very good value for the 2 room suites, breakfast and reception. We arrived early and amazingly got right into our room. I asked for a quiet spot and we couldn't hear a thing at night-even though there was a wedding going on at the hotel with lots of guests. We could hear street noise,...

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Helpful?
Thank PennyMy
Don S, Manager at Embassy Suites by Hilton Chicago Downtown, responded to this review

Greetings, Thank you for providing us with such great feedback. We couldn’t be happier to hear about all of the ways our hotel contributed to making your weekend getaway such a memorable experience. I’m glad that you had a rewarding stay, and our entire team looks forward to welcoming you back again during your next visit to the area!

Huntsville, Alabama
Reviewed 4 weeks ago

I stay at this hotel often on business travel. It's very clean, the staff is always friendly and helpful. It's conveniently located to shopping, restaurants and loop business area. The complimentary breakfast is very good as is the hotel restaurant and room service food.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank maryhQ23HK
Don S, Manager at Embassy Suites by Hilton Chicago Downtown, responded to this review

Greetings, Thank you for providing such a great review on your stay with us! It’s our greatest pleasure to provide all of our guests with excellent customer service, comfortable accommodations and great amenities. We hope that it’s not too long before we have the pleasure of welcoming you back!

Reviewed 4 weeks ago

I rated this hotel with all 10s. Customer service was excellent , the full breakfast was excellent , my husband and I really enjoyed the evening reception. We went to a resturant nearby which had good food. As we enter the hotel it was nice and very cleaned. The atmosphere was beautiful !

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank dianaj985
Don S, Manager at Embassy Suites by Hilton Chicago Downtown, responded to this review

Greetings, Thank you so much for leaving such a rave review on your stay with us! We take great pride in providing memorable experiences and top of the line service for each of our guests. I’m happy to hear that you were more than satisfied with all we have to offer, and look forward to welcoming you back soon!

Reviewed 4 weeks ago via mobile

Just came home from 3 days and 2 nights in downtown Chicago. My best friend and I stayed here for a girls night away. The cocktail hours were lovely. The breakfast gave tons of great options. The room was cozy with comfortable beds and plenty of space. The best part of our experience by far was the service! Marrisa at...

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Helpful?
Thank AmandaJoy11
Don S, Manager at Embassy Suites by Hilton Chicago Downtown, responded to this review

Greetings, Thank you so much for providing such a wonderful review on your stay! I’m delighted to hear of how much you enjoyed our complimentary services, and am even more excited to hear about the stellar service you received from our staff! Marissa is definitely a valued member of our team, and she’ll be so happy to hear of the...

Round Rock
Reviewed 4 weeks ago

Can't even begin to describe this stay. Put it this way......should have picked a hotel in the suburbs the day after Inauguration Day! As soon as we turned the corner onto State St. we witnessed a full on riot! A sea of protesters in the streets and the Chicago PD out in full effect! It was just something you don't...

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Helpful?
1Thank Matt0321
Don S, Manager at Embassy Suites by Hilton Chicago Downtown, responded to this review

Greetings, Thank you for your detailed review - I appreciate your honesty. Our hotel adheres to a strict “No Party/Disturbance” policy that is strongly enforced by our staff. As noted, our Security team keeps a strong presence throughout all areas of the hotel and treats any issue or complaint with the highest sense of urgency. Being in the heart of...

chicago
Reviewed 19 January 2017

Loved everything about this Hotel! Its right in the heart of Chicago we walked to Navy Pier, to Water Tower Place and many restaurants. The kids loved the hotel pool but I felt it was small for the size of the hotel and over chlorinated. We were surprised that our one bedroom suite had 3 sinks including a wet bar...

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Helpful?
Thank travelerobek
Don S, Manager at Embassy Suites by Hilton Chicago Downtown, responded to this review

Greetings, Thank you for leaving a review on your recent stay with us! I'm delighted to hear how much you loved every aspect of your stay and how you were pleasantly surprised with the amenities in your suite! We look forward to welcoming you back during your next visit to the area!

Roanoke, Virginia
Reviewed 18 January 2017

It didn't start well when the wait to check-in took 25 minutes and the room wasn't available. It didn't go well when we finally got to check-in that our room wasn't ready for another hour. The facility was very crowded and noisy. We learned that it was spring break for a number of schools in the area but the facility...

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Helpful?
1Thank Slovak95
Don S, Manager at Embassy Suites by Hilton Chicago Downtown, responded to this review

Greetings, Thank you for taking the time to leave a review – your feedback is extremely important to us. I regret to hear that you were not fully satisfied with everything about your stay due to the heavy traffic we experience at busy times of the year. Our entire team works diligently to help ensure that every aspect of our...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Embassy Suites by Hilton Chicago Downtown

Address: 600 North State Street, Chicago, IL 60654-3853
Region: United States > Illinois > Chicago > Near North Side
Price Range: ₹ 8,049 - ₹ 25,087 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Chicago Downtown 3.5*
Number of rooms: 358
Reservation Options:
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Also Known As:
Downtown Chicago Hotel
Embassy Suites Chicago
Chicago Embassy Suites
Hotel Style:
#50 Business Hotel in Chicago
#57 Family Hotel in Chicago
#66 Romantic Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Chicago Downtown staff and other travellers.
17 questions
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Questions? Get answers from Embassy Suites by Hilton Chicago Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't have a room near the service alley. We were facing State Street and it was just fine.”
 of 5 bubbles Lisa8610, 6 Feb 2017 | Read review
“Higher up worked well for us. Nice and quiet.”
 of 5 bubbles PennyMy, 30 Jan 2017 | Read review
“Don't choose any room here. Very dirty hotel.”
 of 5 bubbles Matt0321, 22 Jan 2017 | Read review
“get a high floor to avoid the noise at the base of the atrium.”
 of 5 bubbles WinamacBoiler, 4 Jan 2017 | Read review
“Get a room away from the elevators”
 of 5 bubbles Y874UUmiken, 31 Dec 2016 | Read review
5 of 5