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Hilton Chicago

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#96 of 187 Hotels in Chicago
GreenLeadersSilver level
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1 room 2 adults 0 children
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Hilton Chicago
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4,746 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Chicago
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Showing 4,419: English reviews
Hendersonville, United States
Reviewed 1 week ago

We had a great experience at the Chicago Hilton. The staff were both friendly and helpful. We attended a Youth Leadership Conference at the Hilton, where we also stayed. Facilities were above the norm, and the staff were excellent.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Bonnie G
Kathy H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was pleasure to hear of your appreciation of our hotel and with the quality of service you received from our staff. I’m always thrilled to receive positive feedback and know when our guests have a great experience. We look forward to serving...

Atlanta, Georgia
Reviewed 2 weeks ago

The Pros: Location, Location, Location. Michigan Avenue address, easy access to most of the city. The property is well maintained - clean rooms, clean common spaces. The front desk manager is a nice guy and works hard to maximize what they've got to work with. The Mehs: Decor in the rooms is sparse, and the furnishings also not necessarily helpful/useful....

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Helpful?
Thank PHXJeremy
Kathy H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments. Please accept our sincere apologies for any disappointments you experienced during your stay especially, as it relates to your room accommodations, added charges and Wi-Fi. We are also sorry to hear you did not get a good sleep quality. Please be assured, our goal is to always...

Reviewed 2 weeks ago via mobile

We had been there for three nights for lions club ground arrangements for our June convention. Stayed in a room having two bathrooms. Amazing experience it was. Good for twin sharing people. The staff was very helpful. Only the club lounge was very basic in view of 1550 rooms. Kareen from banquets was very efficient. Shall be staying at this...

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Helpful?
Thank Pravin c
Kathy H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was pleasure to hear you had an amazing experience and your appreciation with the quality of service you received from our staff. I’m always thrilled to receive positive feedback and know when our guests have a great stay. We look forward to...

Chicago, Illinois
Reviewed 2 weeks ago

The interior of the hotel is beautiful and clean. It is easy to get lost due to the layout, but I think that's the charming and old style of it. The customer service and maid service was great; no issues for me. Check-in and check-out was easy and quick. The room was kept very clean. I had 2 queen-size beds...

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Helpful?
Thank Laurel7682
Kathy H, Manager at Hilton Chicago, responded to this review

Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your positive comments and to learn of your appreciation of our staff and hotel. It is always good to hear that we are meeting the expectations our guests have come to expect and deserve. We look forward to many more...

Huntley, Illinois
Reviewed 2 weeks ago via mobile

Hilton is a great hotel right on Michigan Ave. The staff is friendly and helpful. Would recommend this as a place for business or pleasure because you are walking distance to many Chicago attractions.

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Helpful?
Thank joobdog
Kathy H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your positive comments and to learn of your appreciation of our staff and hotel. It is always good to hear that we are meeting the expectations our guests have come to expect and deserve. We look forward...

Cambridge, United States
Reviewed 2 weeks ago

When I first arrived there were 3 people in front of me to check in via the HHONORS line. Seemed like the staff did not care about the queue of people waiting and were happy to assist whoever jumped in front of them. At least 3 people just waltzed up to the counter totally ignoring the line to be checked...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Andres D
Kathy H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for sharing your comments regarding your recent stay at the Hilton Chicago. Please accept our most sincere apologies for the difficulties you experienced during your stay. This is certainly not the normal high level of service we provide and we are regretful for the negative impression this situation has left you with. Please allow us...

Miami Beach, Florida
Reviewed 2 weeks ago via mobile

Diamond member with experience at Hilton locations all over the world. Let's start on the positive. Good location. Was offered a nice upgrade to an executive room on the high floor. The room itself was spacious and comfortable. The negative. The executive lounge is an odd set up. Probably the poorest offering of any Hilton property that I have experienced....

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Helpful?
Thank Lukas P
Kathy H, Manager at Hilton Chicago, responded to this review

Good Evening, Thank you for taking the time to share your comments regarding your recent stay. Please accept my most sincere apology for the challenges you experienced. This is certainly not the normal high level of service we provide. We at the Hilton Chicago pride ourselves in our commitment to excellence in service and take it very seriously when we...

San Francisco, California
Reviewed 2 weeks ago

The Executive Lounge server, Darnella Harper, made the trip. She is fantastic. She has a great memory. She is kind without being intrusive. She is a gem. Separately, one of the better hotel gyms I've ever used -- and a good pool, too.

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Helpful?
Thank Camilla304
Kathy H, Manager at Hilton Chicago, responded to this review

Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel and the very special room accommodation. I was pleased to hear you enjoy your stay. It’s always good to hear we are meeting the expectations our guests come to...

Lawrence, United States
Reviewed 2 weeks ago

My recent stay at the hotel was excellent, I enjoyed it and will definitely return if given the opportunity. The front desk staff was awesome and I recommended the hotel to all of my friends that are looking to travel to Chicago in the very near future.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank crystalf204
Kathy H, Manager at Hilton Chicago, responded to this review

Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel and the very special room accommodation. I was pleased to hear you enjoy your stay. It’s always good to hear we are meeting the expectations our guests come to...

San Antonio, United States
Reviewed 2 weeks ago

Hotel was very nice, very clean and comfortable, staff was friendly and helpful. Nice location only complaint is parking for the Hotel was outrageous, next time I would avoid renting a car as the daily parking was more than the Rental fee of the car

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank J8001PYgaryt
Kathy H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel and location. I was pleased to hear you enjoyed your stay. It’s always good to hear we are meeting the expectations our guests come to expect...

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free Internet
  • Spa
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Chicago Hilton
Chicago Hilton
Cuisines: American, Bar, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Classic meets cool as Hilton Chicago embarks upon a $150 million renovation in celebration of our 85th birthday. The fresh, new vibe inspired by traditional, design rich elements pulls its inspiration from the hotel’s original architecture and intertwines a dynamic and contemporary spin. With the renovation underway, the hotel has already introduced over 400 new guest rooms, 13 new hospitality suites, a new technologically versatile Grab & Go – SNAX and a new restaurant with private dining space and bar – 720 South Bar & Grill. The new contemporary guestrooms have been cultivated with ornamental lacquer finishes, soft leather and rich, bronze wood detailing accented by a cool color palette of velvet and silk textured accents. Guestroom media capabilities include a 37 inch flat screen television, in room touch concierge panel, HCN Navigator computer and wireless and wired internet access. Following a day exploring Chicago, decompress at the largest Chicago hotel athletic club with running track, take a dip in our indoor pool facility or catch some rays on our sundeck during the spring and summer months.Located on Michigan Avenue in the South Loop, the Hilton Chicago is 1.6 miles to McCormick Place, along the Shuttle Route to McCormick Place and the first stop on the returning route from the convention center. Directly across the street from Grant Park and walking distance to Millennium Park, Buckingham Fountain, Shedd Aquarium, Field Museum, Adler Planetarium, Lake Michigan, Buddy Guy’s Legends, South Loop dining and art galleries, Museum of Contemporary Photography, The “Loop” – Chicago’s Financial district, State Street Shopping, Soldier Field as well as two short “L” stops to Chinatown. ... more   less 

Additional Information about Hilton Chicago

Address: 720 South Michigan Avenue, Chicago, IL 60605-2116
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: ₹ 11,782 - ₹ 29,520 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Chicago 4*
Number of rooms: 1454
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hilton Hotels Direct, Booking.com, Hotels.com, Priceline, Travelocity and Jetsetter so you can book your Hilton Chicago reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Chicago Hotel Chicago
Hilton Hotel Chicago
Chicago Hilton Hotel
Hilton Towers Chicago
Hilton Chgo Hotel
Hotel Style:
#20 Green Hotel in Chicago
#59 Luxury Hotel in Chicago
#68 Family Hotel in Chicago
#76 Business Hotel in Chicago
#84 Romantic Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Chicago staff and other travellers.
59 questions
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London, United Kingdom
Ramstein-Miesenbach, Germany
over a year ago
Murray, Kentucky, United States
5 months ago
Orange County, California

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Questions? Get answers from Hilton Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors with lake view”
 of 5 bubbles trevorw896, 19 Mar 2017 | Read review
“All rooms are good but the ones facing the lake have the best view.”
 of 5 bubbles ScubaZone, 17 Mar 2017 | Read review
“We had a corner room on a higher floor - very quiet!!”
 of 5 bubbles I3283LUsusanp, 14 Mar 2017 | Read review
“they have big rooms ,can accomodate 4 persons , 2 king sized beds and 2 bathrooms”
 of 5 bubbles mohamedes71, 13 Mar 2017 | Read review
“join hilton honors so you get free wifi and so you can choose your own room on the app”
 of 5 bubbles Camilla304, 7 Mar 2017 | Read review
5 of 5