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Hilton Chicago

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Traveller (1334)
Room & Suite (622)
Dining (50)
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Overview
  • Excellent39%
  • Very good31%
  • Average18%
  • Poor8%
  • Terrible4%
Travellers talk about
“grant park”(445 reviews)
“irish pub”(126 reviews)
“executive floor”(175 reviews)
AMENITIES
Wifi
Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
Additional information
Offers from Hilton Chicago
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Chicago
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
5 Jun6 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (5,535)
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Traveller rating
1,949
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1,949
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220
Show reviews that mention
All reviewsgrant parkirish pubexecutive floorgrand ballroomfull bathroomsfield museumhistoric hotelshedd aquariummichigan avelake viewhuge hoteltwo double bedsbuckingham fountainart institutefitness centeran upgradeself parking
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1,331 - 1,335 of 5,144 reviews
Reviewed 16 June 2016

Very poor customer service fro house keeping, Shelia - customer service rep. and Tasha the manager at the front desk that I delivered the soiled towels to. What made matters worse was the fact that I expressed over and over that I had to wake...More

Review collected in partnership with Hilton Hotels & Resorts
1  Thank Dee B
Response from Kathy H, Manager at Hilton ChicagoResponded 17 June 2016

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. Please accept my sincere apology for any disappointments you experienced during your stay especially, with your housekeeping issues and the level of service you received. Your experience is...More

Reviewed 15 June 2016

I was so pleasantly surprised to find not one but two bathrooms in our 20th floor room overlooking Michigan Lake. Its extremely relaxing and very comfortable in the large room with two queen beds. For once, I don't have to reserve bathroom time! Will come...More

Thank ilovetravel13
Response from Kathy H, Manager at Hilton ChicagoResponded 17 June 2016

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel and with the quality of service you received from our staff....More

Reviewed 15 June 2016

Stayed for a long weekend to see a few sites and a Foo Fighters concert. Hotel is really nice, very large and lots of people always checking in and out but not a long wait at all to get situated. The rooms are super clean,...More

Thank Ed M
Response from Kathy H, Manager at Hilton ChicagoResponded 17 June 2016

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our great hotel, perfect location and with the quality of service you received...More

Reviewed 15 June 2016

Stayed here with a friend who is a diamond hilton card holder and overall not very impressed. Air conditioning was weak, room was dark and lighting in room was poor, no free internet. Check in and check out very very slow - took 40 minutes...More

1  Thank ts032
Response from Kathy H, Manager at Hilton ChicagoResponded 17 June 2016

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. Please accept my sincere apology for any disappointment you experienced during your stay. I hope you had an opportunity to speak to our manager on duty while you...More

Reviewed 15 June 2016

loud water pipes woke up me and my family every morning from the room next to us between 6:30 and 7:00 am. i spoke with manager Kandace and she wasn't helpful to my liking about handling the situation very well.More

Review collected in partnership with Hilton Hotels & Resorts
1  Thank Maurice N
Response from Kathy H, Manager at Hilton ChicagoResponded 17 June 2016

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. Please accept my sincere apology for any disappointment you experienced during your stay especially, with your sleep interruption and the level of service you received from our staff....More

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Most Booked Properties in Chicago
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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$ 147 - US$ 523 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#20 Green Hotel in Chicago
#56 Family Hotel in Chicago
#68 Luxury Hotel in Chicago
#76 Business Hotel in Chicago
#84 Romantic Hotel in Chicago
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$ 147 - US$ 523 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#20 Green Hotel in Chicago
#56 Family Hotel in Chicago
#68 Luxury Hotel in Chicago
#76 Business Hotel in Chicago
#84 Romantic Hotel in Chicago
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (1334)
Room & Suite (622)
Dining (50)
Pool & Beach (37)
Amenities (69)
Business Centre & Event Rooms (21)
Family and Play Areas (2)
Nearby
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a
good starting point to sample the city's energy and
flavor. This central business district boasts
Michelin-rated restaurants, upscale hotels, premier
shopping, and enough arresting architecture to keep
your camera busy for hours. You won’t find too many
photo galleries of downtown Chicago without a shot of
Millennium Park and Cloud Gate (“The Bean”), one of
...More
Questions & Answers
Ask a question
396george1967
27 April 2018|
AnswerShow all 8 answers
Response from profcarr | Reviewed this property |
You do not
1
Vote
samjry
10 April 2018|
AnswerShow all 8 answers
Response from Kathy H | Property representative |
Dear Guest, Thank you for your inquiry. We have some great options for you, but it really depends on what you are looking for. On property we have a great quick service restaurant called Herb n’ Kitchen with premade... More
1
Vote
7 April 2018|
Answer
Response from Kathy H | Property representative |
Dear Guest, Thank you for your inquiry. We are happy to know that you enjoyed the pound cake that was serve during breakfast. Please contact our Executive Chef at the Hilton Chicago at 312-922-4400 regarding your... More
0
Votes
Room Tips
"Ask for a room away from the train or use the on-line app to choose your room before checking-in."
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"Stay away from the elevators as this is a conference hotel"
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"The upper floors are quiet."
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"The north side (along Balbo Street) had a dumpster pickup every morning way pre-dawn that sounded like a..."
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