This hotel is not bad. The rooms are big, and the beds are comfy. But there's something about it that makes it so that it doesn't feel premium. The elevators are small, slow and bumpy. And the breakfast is by far the worst part of this hotel. If you are going to Chicago with your family and your kids want some pancakes for breakfast. That won't work here. They ONLY serve porridge and eggs n bacon. So, you don't really get to choose what you want to eat. They do it for you. They location is also pretty meh. Its nice and quiet though. So that's always good.
Stayed for one night, and look forward to staying again in the future. Excellent location, across from Grant Park on S. Michigan Ave. Easy access to the subway, all kinds of attractions nearby, and, walking distance to most of Chicago that a visitor might want to see. Lobby was reminiscent of hotels from a day gone by. Greeted warmly by Chautan at the front desk. Although I had to wait a little bit for my room, Chautan was so pleasant that I had no concerns that I would get my room as soon as it became available. Walked around Grant Park and Millenium Park for a few hours and had a great time. Fruendly call from Chautan telling me my room was available. Nice fellow took my bags and stored them, and I wanted to mention him, but I didn’t catch his name. Really nice room with a view of Lake Michigan. I would recommend asking for an upper floor. Very comfortable bed. Best hotel room desk ever. Really. Very large and lots of plugs accessible. Lots of hot water and good water pressure. Elevators arrived promptly too. A bit more about Chautan. Simply, a lovely professional that is a credit to the Marriott/Autograph Collection brand. Obvious to me that she liked her job, was eager to please, easy to talk to, with good recommendations about about the area, and was a definite plus in regard to an already excellent stay. Photo attached — ask for her.…
Outstanding historical boutique hotel, with a rich history hosting celebrities, politicans (including many US Presidents). The neoclassicism architecture is exquisit and detailed inside and out. The lobby is spectacular, warm and inviting. Most important, the staff is proactive, helpful and accommodating. They make sure you enjoy your stay at the Blackstone. Finally, don't miss dinner at the Mercat restaurant, absolutely outstanding.
Spent a relaxing weekend in Chicago and stayed at the Blackstone hotel. It was very relaxing. The hotel was extremely clean and the staff was very helpful. They also have a wonderful restaurant, Mercat that I highly recommend too. The location of the hotel is very convenient to so many things.
This was our first trip to Chicago, and we picked the perfect hotel! We had a beautiful lake view room that was very spacious, and quiet. We were able to walk to Navy Pier and Millennium Park, with Grant Park right across the street. The hotel itself is historically beautiful and we just wish we had spent more time exploring the hotel itself. We will definitely return here when we come back to this beautiful city.
My company spent nearly $1,000 for two nights and I was told if I needed wifi it would cost extra . . . unless I am a frequent user member. Even Days Inn offers free wifi. So not acceptable. The hotel restaurant food and service was terrible. Had to wait 20 minutes between courses. Food was salty, bitter and seemed like an experiment gone wrong. Room was nice, but I looked out at an alley.
We were looking forward to a weekend away, and the Marriott group is usually a good place to stay. Although the rooms are well appointed, the sizes and layout vary extensively. Upon arrival our assigned room lacked any natural light looking into the mechanical courtyard. Since we are Marriott members we called the front desk to see if another room was available which didn't feel like we were staying in a basement. The front desk staff (Friday) was AWFUL, rude, condescending and far from accommodating. They tried to convince us that all rooms had a similar view...crazy that anyone looking at the fire escape plan could tell this was untrue. Anyway, after saying we would be changing hotels (to a different Marriott which I have stayed at before) another room became available...but they wanted to charge us $60 more per night. We refused this "deal", and got a different room with a street view (not lake view which I totally understand should be more). A couple which we traveled with had a nicely appointed room but was so small they needed to more the nightstand to open the mini refrigerator. We attended a banquet, the vegetarian gnocchi was terrible and underdone. But the oddest thing was the service staff picked up the charger plates prior to serving any course...their banquet manager might want to review this procedure. Why not serve the salad placing on charger plate and when clearing salad plate pick up charger? If not skip the charger plate. Our room never received housekeeping services...we called down for towels around 2, the towels arrived around 3. Although this person probably would have taken care of our room at that time, we were trying to get ready for our evening plans. I was told they couldn't come back since the shift ended at 4. Would I stay at the Blackstone again? No. This property was below any Marriott service standard.…
We had a great stay at Blackstone hotel. The room was quite big, nice lake view, we appreciated having the kettle in the room.The location is excellent. The reception was very polite, in particular Lucy and Morgan have been very helpful.
I can’t tell you how many times I’ve wondered, “Who got the good room,” and, “Who got the good service?” when I have traveled. Particularly post-COVID, I feel lucky if I even get basic service and amenities. The Blackstone delivers, friends. Friendly, efficient check-in, pretty lobby, nice bell guys, and our room!! TWO windows, beautiful light, roomy bathroom (although I despise barn doors on bathrooms) and clean, clean, clean. The fitness center was large and well-equipped and the restaurant was delicious. The Blackstone gave me hope that post-COVID travel is not ruined for good.
This is one of my favorite hotels to stay in Chicago. very nice clean room. However, unfortunately the king lakeshore room my head did not match the picture on Marriott‘s website. There was only one small window in the room that I stayed in. it’s nice that they’re one of the few Marriotts that the club lounge is open and staffed with a very professional team.