Alex! You are incredible. You took the time to know me and offered the best possible room! Your humor and wit made me very excited to stay here! The restaurant salmon benedict was fire! The room was HUGE! Alex, thank you again!
First time to Chicago. Stayed at the Virgin Hotel. Huge shout out to the staff there. Alex, Noelle, Shaun, Corey, Christina, Reeja, Dolapo, Xaraida. You guys are beyond friendly and helpful. You were so patient with all of our questions about how to get somewhere. Corey even ran after us for over a block when he saw that we were confused at an intersection. I have honestly never met a more welcoming staff. There were others as well. Our waitstaff at Miss Ricky's was just as warm and friendly. The hotel itself is unique. A little worn in spots but very clean. We had no problem with the elevators being slow. They came and went quickly. Corey and Alex made sure that we went to the front of the line when we got caught in a crowd going to the Roof Top Bar for a private function. We were not fortunate enough to have supper at Miss Ricky's as it was already closed when we went down but we had breakfast there all three days. The food is delicious. Xaraida, the hostess at Miss Ricky's, even recommended a different place for supper when we were too late to get in for supper at Miss Ricky's. I am so happy we stayed there. Our experience with the hotel and the staff made our weekend.…
My wife and I came for our wedding anniversary and had a memorable stay. The room was great, the rooftop bar was fantastic, we had brunch the next morning at Miss Ricky’s on the first floor and was blown away. And the service was also great. Shoutout to the front desk crew, Alex, Christina, and Shawn - they were courteous, kept us laughing, and had great suggestions for what to do in the area. We HAVE to come back 🙏🏾
A huge shout out to the concierge desk staff, Christina, Alex and Shawn. You have been amazing this weekend. Your smiles and attitudes were delightful. You made a great afternoon out of a crappy rainy morning. You are great ambassadors for the city of Chicago. I will be back.
Where do I begin? The gracious and beaming host or the beautifully kept rooms or the happening rooftop with staff that welcomes you with the utmost hospitality. Noel, the wonderful lady who helped us check in was beyond accommodating throughout the whole process from A-Z! I live at the ritz carlton residence in Toronto and I can say that the entire experience here was 5 star +++. The building itself has so much charm and character but more importantly is very well complimented by the staff who is so knowledgeable with their recommendations of the city and surrounding area but also the warm energy they give off... DEFINITELY STAY HERE! Stop searching, we've done the work for you... this is the place to stay!!!!
My husband recently stayed here in Chicago and he enjoyed every bit. Something that stood out for me was Chad in concierge was so kind to set up a special surprise for my husband. They truly treat their guest like royalty
This is a terrific place to stay as it's close to many attractions. The room layout was designed really well and are quiet. Customer service was phenomenal thanks to Billy, the hotel manager, who even remembered our names. Highly recommend.
I recently stayed at the Virgin Hotel in Chicago and was very impressed. The hotel is in an excellent location and the customer service was great. Specifically, Christina D. at the front desk was very accommodating and knowledgeable about the hotel amenities and area around the hotel. Highly recommend!
Suite was on small side but well organized and had everything we needed. The bed was super comfortable and the linens were of excellent quality. Roof top bar small and disappointing, if this is important many Chicago hotels have better. Front desk staff very nice and knowledgeable.
The hotel is in a perfect spot to experience everything in the center of Chicago. The best part of this trip though, was Chad and Alex upfront. They gave us a bunch of recommendations, let us change our reservation like we needed last minute, and set us up in the perfect room. Seriously, it nice to feel welcome when you travel, and these guys nailed it.