We started out honeymoon at The Langham and were treated like VIP guests from arrival to departure. It’s an impeccable property and every staff member was courteous and helped ensure we had an enjoyable stay. They even sent champagne chocolates and a greeting card to bless our nuptials. Class act all around!
Our fifth stay at the Langham, and it was exceptional as always. Great location, tastefully designed lobby, rooms, bar, and restaurant, and outstanding service from a friendly staff. I can't see staying anywhere else when visiting Chicago.
This hotel is freshly remodeled, with impeccable style. Spacious rooms with light and high ceilings. Beds are very comfortable with perfect linens. I am hard to please but wanted to stay longer—just to spend more time in the hotel. And location is perfect for luxury shopping, dining on the river, broadway shows, whatever you might want to do.
wonderful four day vacation on the club room floor of the Langham everything was great and we look forward to returning service was top notch and the staff was five stars The Hotel didn't feel crowded and the views of the river were outstanding we have stayed at a number of top hotels in Chicago and this was our second visit to the Langham and we plan to return soon
World class and truly a luxury property. Do yourself a favor and make sure to visit the pool and spa. I booked a standard king room, and while I felt like the walls were thin and unfortunately I had to deal with my neighbors throwing a party at 4 o’clock in the morning, the room was outstanding. The bathroom itself is extremely comforting, and has lots of space. I didn’t get the opportunity to check out the dating areas, but on the day that I was leaving, there was even a harp player providing entertainment. Overall this is truly a luxury property and I look forward to visiting again in the near future.
This hotel is something special. There is nothing like it in the city. The staff is so friendly and engaging. The club lounge is one of the best amenities in the hotel. Must go when you are in Chicago.
The Langham Chicago has been our favorite hotel exceeding all expectations. Everything was perfect and the amenities are five stars. We thoroughly enjoyed the spa as well as the Club Lounge throughout our entire stay
I recently spent one night at the Langham Chicago on a quick trip for work, and I had a very enjoyable stay. I wish I had been there longer, because this hotel is absolutely lovely in every way. The location is great and the rooms are elegant and restful, creating the perfect urban retreat. Arrival Experience: I booked my stay through a travel agent in the Signature Travel Network, which I highly recommend doing. Paying nothing extra above the lowest flexible rate being offered by the hotel, I was able to get several extra perks included for free, which were: breakfast for two from the restaurant or in-room dining (up to $100 total), a $100 room credit that could be applied to anything except the room rate, and a room upgrade and early check-in/late check-out based on availability. When I arrived at the hotel, a friendly doorman greeted me immediately, took my luggage, and showed me in through the front door. Although you enter the hotel on the ground level, and there is a very nice seating area down there that would qualify as the full lobby in many hotels, the actual lobby is up on the 2nd floor. The doorman directed me toward the elevators and sent me up to the lobby for check-in. This is a very minor point, but arrival is an area where I think the hotel could improve very slightly to provide even better service. With the separation between the entrance and lobby, it would be a great opportunity for the doormen to call ahead to the front desk and let them know who has just arrived and is coming up, which plenty of other hotels of a similar caliber do quite well. Instead, you arrive on the 2nd floor with the front desk not expecting you. Although I thought the lobby area on the first floor was very nice, the second-floor lobby was even more stunning, with beautiful river views and just a soft, pretty feel, with lots of open space, marble, and soft cream colors. Check-in was fine, although I felt that the agent at the front desk seemed a little tentative, and didn’t quite provide the polished experience I’d expect at a hotel of this caliber. Nothing went wrong, but she just seemed a little overwhelmed by getting me checked in. She did, however, give a very good overview of the hotel and all of the credits included with my rate and exactly how to use them, which I appreciated. I was also happy to hear that my room was ready early. I saw the same agent again at check-out, and she prepared my final bill with the credits all properly reflected on the first try, which many other hotels have a surprising amount of trouble doing. Hotel Room: I was very pleased to hear at check-in that they had been able to upgrade my room, and even more excited to find out that I had been upgraded to a one-bedroom suite. I had booked the most basic city view room, so if I was upgraded at all, I was expecting just a better view. The jump to a suite was an excellent surprise. The suite was absolutely gorgeous, with the bonus of a lovely river view, and I only wish I had been staying longer than one night to enjoy it even more. I was impressed the minute I got off the elevator and saw the lovely hallways with nice lighting and hardwood floors. I was a little nervous about noise because my room was the first one past the elevators (903), but I never heard anything during my stay. The one-bedroom suite was basically perfect – it was very large at almost 1,000 square feet, with a separate living room that could be closed off from the bedroom. Everything was decorated in keeping with the rest of the hotel – lots of cream with some purple accents, and hardwood floors throughout the room that were nice. It’s not a particularly modern décor, but it’s very relaxing and classic in a way that exudes luxury hotel elegance. Everything was also in excellent condition, which is important, and I was able to get great sleep in the very comfortable bed. The suite featured really anything one could need. It was the kind of hotel where guests’ needs have been anticipated, so the room was stocked with thoughtful little extras and even little signs to explain how to operate things that might be confusing, like the Bluetooth speaker. I appreciated all the space and useful furnishings, including both a dining table for two in the living area and a unique lounge chair in the bedroom positioned to take in the view, along with large TVs, two desks, and a large walk-in closet. The mini-bar was well-stocked as well. The room was well-equipped with automated features to control the lights and the curtains, which were intuitive. The only thing I found missing that would have been helpful was some complimentary bottled water in the room. The suite had a primary bathroom in addition to a half bath off the living room, and the primary bathroom was lovely. It was sumptuously decorated with lots of marble that was a touch dated, but since the bathroom was appointed with high-end finishes, it still had a classic elegance that I loved. There was a deep soaking tub in addition to a separate large walk-in shower with a rainfall showerhead and an adjacent towel warmer. The vanity was large too, with double sinks and just about every extra bathroom amenity and toiletry you might forget from home. The bath products were from the in-house Chuan Spa, and I liked that there were both a body wash and a body scrub provided. The robes provided in the bathroom were also incredibly soft and lovely. The only minor comment I have is that the bathroom was a little dark, even with all of the lights on. Some brighter lightbulbs by the vanity in particular would help. There was a QR code provided at check-in to scan for room information, which contained things like the in-room dining menu, a sleep and relaxation menu, and information on various ways to contact the hotel staff. I was really impressed by the sleep and relaxation offerings, which included a variety of complimentary items you could have delivered to the room, including yoga mats, bubble bath kits, sound machines, and a variety of pillows. I like memory foam pillows and was so glad that they were available here. There are various options for contacting hotel staff during your stay, and I really appreciated the option that gave a phone number to text message directly with staff. I used it on several occasions to request pillows and order in-room dining. They were responsive and helpful. The only time I had any issue with it was when I ordered a bottle of wine to my room later in the evening. I didn’t receive a response for an hour, so it didn’t seem that the text messages were well-monitored 24 hours a day. It wasn’t a big deal, and I ended up just calling in-room dining while I was waiting and having it delivered with no problem. The staff was very apologetic when they did respond later. However, I’ve become used to really seamless chat with staff members at Four Seasons Hotels, for example, where I always receive an almost immediate response, day or night. My room was impeccably clean when I arrived, and housekeeping came for turndown in the evening when I was out of the room, doing all the things I like to see, including leaving soothing music playing, putting slippers by the bed, and leaving some water by the bed, as well as a bucket of ice. A couple other minor points: First, the desk chairs were a little odd. They were comfortable, but with no back support at all, so it felt like I was falling backward if I reclined back at all. Since I was there to get some work done in the room, it was a little frustrating trying to properly balance and get work done on those chairs. I believe the desk in the bedroom was meant to be more of a makeup/getting ready table, so at least if the one in the main living room had a more work-friendly chair, it would be helpful. Additionally, I thought the doorbells on the rooms were a little too loud. On two separate occasions, staff rang the doorbell on the room next to mine and it was loud enough that I thought it was mine. When mine was used, it was even louder, more so than it probably needed to be. Dining: The hotel features one main restaurant on the lobby level, Travelle. It looks similarly nice as everything else, but I didn’t have a chance to eat there in-person. I did get some in-room dining food that came from there, though, and it was very good. There is also a lounge-like area off of the lobby called the Pavilion, which serves afternoon tea on weekends only. I ordered both lunch and breakfast from in-room dining, and the service was very good. Lunch was brought up very promptly, although breakfast took longer. I was told it would take around 45 minutes, which wasn’t a problem for me, and it was brought in almost 45 minutes to the minute (I absolutely could have placed my order the night before and gotten it without a wait, but forgot to do so). The in-room dining staff members were always incredibly nice, and would perfectly set-up the food on the dining table overlooking the river, including with a fresh flower on the table, which was a nice touch. The food was very good, and always came hot with the taste and presentation of having actually just ordered it from a restaurant, which is not always the case with in-room dining. The only slight snafu was when I ordered lunch, they encouraged me to call as soon as I was done for them to come back and clear the plates, which I did, and was told someone would be right up. When over an hour had passed and no one came, I inquired again, they were very apologetic, and someone was sent right away. The hotel does also have a club level option, which I would love to try. Rooms on the club level are booked as a separate room category and are quite pricey, but given the quality of everything else at the hotel, and from what I’ve read, you’d be in for a very nice treat on that level with great hot food options and complimentary drinks. Location: The Langham’s location in Chicago is absolutely perfect. It’s located right on the Chicago River in the historic former IBM building (now AMA Plaza) designed by Mies van der Rohe and on the National Register of Historic Places. The hotel is on the lower levels, while upper levels are offices and have a separate entrance. The best part of this location is that it’s really central to virtually anything you need to get to in Downtown Chicago. Being right on the river is great, since the views are excellent. The view from my room was so nice, seeing other nearby buildings in addition to the river and then the lake in the distance. You can easily walk along the Chicago Riverwalk just steps away from the hotel, but you are also very close to Magnificent Mile shopping and the Loop too. I didn’t explore the area that much during this trip, but the number of things within walking distance is great. I’d absolutely love to return and have this as our jumping off point. Staff Service: Having only a short stay at the Langham, I didn’t have a ton of time to interact with staff members, but they were generally all very nice, helpful, and conscientious. I particularly had great interactions with the in-room dining staff, and anyone I passed in the hallways was typically very nice and would always say hello. The doormen were friendly and pleasant, but could be a little better. For example, they missed opening the door for me once because they were too busy talking to each other (truly no big deal, but part of the standard service at a five-star hotel), and they similarly didn’t offer to help with my luggage as I was leaving, which I didn’t actually need, but again seemed to be missed because they were talking to each other instead of paying attention to the door. The front desk staff were nice, but seemed a little frazzled, which again was not a problem, but just a minor point that could be buttoned up at such a lovely, otherwise almost perfect property. Overall: My quick one night stay at the Langham Chicago really impressed me, and I look forward to returning in the future when I’m in Chicago. I would now also love to try other Langham Hotels, as this brand had previously not really been on my radar. The hotel is just an absolute haven of quiet elegance in the city, and its upscale, calm environment envelops guests in the best way. I was impressed by my room and its furnishings, and would highly recommend a stay here.…
I cannot say enough good things about the Langham. We stayed here several times while traveling in to plan our wedding (we live in SF but were getting married at the Adler). When we toured various hotels for getting ready suites and room blocks, I felt strongly that the Langham had to be where we hosted guests and got ready. The hotel is just so beautiful, all class, with fantastic service. I couldn't have made a better decision. When we arrived in Chicago and checked into our standard room, I wasn't happy about the view. Having stayed several times, I knew the typical views of the standard rooms, and this was the worst I'd had. Not only did they make things right, they upgraded us for free to an amazing suite for the duration of our stay. We were blown away. It was a total game-changer. I provided such a lovely place to host our guests. We had the best view in the city with every comfort in the world. On our actual wedding day they set up my bridal suite to perfection. They accommodated every need. Every staff member was courteous and delightful throughout our stay. Would choose this hotel a million times over for future stays. Highly recommend.…
My husband & I had a phenomenal stay at The Langham! The amenities are spectacular, especially the pool, jacuzzi, steam room & sauna. The club room was equipped with abundant food & liquor choices and had gorgeous river and lake views ! But, the person that made it a stay to remember was Shaun Rajah who personalized everything for us, from bathrobes to our massages and I will always be grateful for the experience! If it’s luxury you’re seeking, then the Langham must be your next stay!