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Hard Rock Hotel Chicago

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2,470 Reviews from our TripAdvisor Community

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There are newer reviews for Hard Rock Hotel Chicago
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Showing 2,235: English reviews
Chicago
Reviewed 1 April 2014

I was in Chicago on business and stayed at the Hard Rock Hotel. The room was very clean, quiet, had an HD TV, and the staff was very friendly. I had a great time and enjoyed my stay very much. Will be back in July!

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Helpful?
Thank David F
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

We were really excited to receive the positive feedback about your recent stay here at Hard Rock Hotel Chicago. These comments confirm that we've accomplished our goal - to create authentic experiences that truly rock for every one of our guests. This is our passion and we're glad it’s working. We're grateful to have been part of your recent business...

Orlando, Florida
Reviewed 27 March 2014

WOW! My mom and I went over thanksgiving and when we checked in we got upgraded! The staff was so nice and willing to help with any questions you had! The concierge lady was absolutely fabulous she booked our dining reservations told us about landmarks to visit and gave us some insider about Chicago! The location of the Hard Rock...

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Helpful?
Thank Marissa B
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thanks so much for taking the time to share this outstanding feedback on you and your mom's stay with us over the Thanksgiving holiday; reading this review was like music to our ears! We're thrilled to hear that you received a complimentary upgrade to a room with beautiful city views and you enjoyed such highly attentive service and in-the-know information...

Fort Wayne, Indiana
Reviewed 23 March 2014

If the title screams Fall Out Boy to you, it's on purpose. And not just because I love the band: Pete Wentz co-owns the hotel's bar, Angels and Kings, and can be seen here often. But this was my second stay here (for three nights), and a really good one. First, I'll start with the rooms. The beds are among...

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Helpful?
Thank Zachary M
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

WOW! We were really excited to receive the positive feedback about your recent stay here at Hard Rock Hotel Chicago in addition to your dining experience in our restaurant, Chuck's: A Kerry Simon Kitchen. These comments confirm that we've accomplished our goal - to create authentic experiences that truly rock for every one of our guests. This is our passion...

Chicago, Illinois
Reviewed 22 March 2014 via mobile

I loved the Hard Rock Hotel in San Diego so I opted to stay here. It was a disappointment. The room was small and DARK. The restaurant seemed just ok (I didn't even opt to eat there) and the location was ok but not great for enjoying the best of chicago...

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Helpful?
Thank KG702
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you for choosing to stay at Hard Rock Hotel Chicago and for taking the time to share your valuable feedback with us; we only wish you had enjoyed a more positive experience. Please accept our sincere apologies that our ambient, musically-inspired atmosphere and location on the base of the Magnificent Mile were not to your liking. We sincerely appreciate...

Acworth, Georgia
Reviewed 22 March 2014

Do not book this hotel. They will not bend over backwards or any other way for that matter, for anything. Not friendly upon arrival or when our room is a sauna. They do not turn the a/c on and have made excuse after excuse for everything wrong. They do not care about their customers, just their money. I would highly...

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Helpful?
1Thank Rebeccawest88
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

First and foremost, thank you very much for taking the time to share your valuable feedback with us. We are incredibly disappointed to hear that you didn't enjoy a more positive, authentic experience at our property. Please accept our sincere apologies for any unfriendliness encountered during your stay. Please contact us directly should you wish to discuss this further: email@hardrockhotelchicago.com....

Chicago
Reviewed 21 March 2014

short visit to Chicago for a hockey game. Hotel room was clean and comfortable, but a bit small. Location is great, easy access to everything. having to pay for wifi seems like gouging, should be included in room rate.

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Helpful?
Thank Scott M
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you very much for choosing Hard Rock Hotel Chicago and for taking the time to share this valuable feedback with us. We are happy to hear that you enjoyed your clean and comfortable guest room and our Michigan Avenue location in close proximity to the city's hottest shops, restaurants and local attractions. As a note of disclosure, complimentary WiFi...

Saint Louis, Missouri
Reviewed 19 March 2014

Great location and awesome staff! Recently stayed while visiting Chicago for a Bulls game. Would highly recommend to everyone. The rooms, front desk staff, valet and overall service was awesome. I continue to stay here each time I visit Chicago

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Helpful?
Thank mrsivory1
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Wow! Thanks so much for the fantastic feedback on your most recent stay with Hard Rock Hotel Chicago; we are thrilled to hear that you enjoyed our Michigan Avenue location, well-appointed guest rooms and highly personalized service from our staff. We look forward to welcoming you back for an encore performance. Thanks again for your review!

Chicago, Illinois
Reviewed 19 March 2014

We had tickets to Hendrix experience concert wanted to stay at Hard Rock hotel. My husband and I both play guitar so had a guitar brought to room. The Platinum king suite was perfect. view of the city and saw the river get dyed green for St. Patrick's day. Everything was great except in morning no hot water to take...

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Helpful?
Thank ydanay
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you for choosing Hard Rock Hotel Chicago during your St. Patrick's Day weekend. We're thrilled to hear that you and your husband enjoyed your Platinum King suite and were able to take advantage of our Fender guitar rental program, which allows guests to jam out in their rooms the duration of their stay with us. We sincerely apologize for...

Columbus, Ohio
Reviewed 16 March 2014

Off the northeast corner of the loop on a dingy part of Michigan avenue. This is a dark green and gilded gleaming gem of a building on the outside, lots of bronze and stone in the lobby. I was there on a slack winter weekend via a Priceline deal. The room was quite nice, excellent bedding, nice TV and bath....

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Helpful?
Thank mbp00
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you very much for choosing Hard Rock Hotel Chicago during a recent winter getaway! We're thrilled to hear that you enjoyed our well-appointed guest rooms with beautiful city views, Michigan Avenue location and gleaming historic home in the Carbide and Carbon Building. We hope you will keep us in mind the next time your travels whisk you away to...

Pittsburgh, Pennsylvania
Reviewed 16 March 2014

Only down side was concierge recommending the double decker bus company which was horrible...he should ride that thing before he recommends it...otherwise very good value...great room...pleasant staff...what else do you need?

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Helpful?
Thank hiplain1
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you very much for choosing Hard Rock Hotel Chicago and for taking the time to share such valuable feedback with us! While we're sorry to hear that the double decker bus tour was not to your liking, we're thrilled that you enjoyed your stay in our Michigan Avenue hotel. We look forward to welcoming you back for an encore...

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
A downtown Chicago, IL hotel offering suites, spa services, pet friendly rooms, meeting space and wedding venues. Guests can also enjoy nightlife at the hotel’s bar and lounge. ... more   less 

Additional Information about Hard Rock Hotel Chicago

Address: 230 North Michigan Avenue, Chicago, IL 60601-5906
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: ₹ 8,257 - ₹ 23,080 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hard Rock Hotel Chicago 4*
Number of rooms: 381
Reservation Options:
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Also Known As:
Hard Rock Chicago
Chicago Hard Rock Hotel
Hotel Style:
#29 Spa Hotel in Chicago
#63 Luxury Hotel in Chicago
#83 Business Hotel in Chicago
#85 Romantic Hotel in Chicago
#85 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Chicago staff and other travellers.
25 questions
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Chicago, Illinois, United States
5 months ago
Milwaukee
over a year ago
Moline, Illinois
9 months ago
1 month ago

See all questions (25)

Questions? Get answers from Hard Rock Hotel Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High Floor, corner room for better views..”
 of 5 bubbles Bigfish989, 29 Nov 2016 | Read review
“corner room easyaccess”
 of 5 bubbles 911rickc, 15 Nov 2016 | Read review
“Corner Suites are large with fabulous views”
  • Looking across Michigan Ave towards the water
  • Michigan Avenue
 of 5 bubbles 22suzieq, 5 Nov 2016 | Read review
“Corner rooms are more spacious, bathroom is bright and huge shower”
 of 5 bubbles H2374DImelanieh, 2 Nov 2016 | Read review
“Make sure to ask about the amenities like having a record player or guitar brought to your room!”
  • Great photo of Joe Strummer in the room behind my wife rocking out.
  • The guitars set up when we walked in our room.
  • Record player and records set up on desk in the room!!!
 of 5 bubbles 86alecm, 17 Oct 2016 | Read review
5 of 5
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