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Hard Rock Hotel Chicago

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2,515 Reviews from our TripAdvisor Community

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There are newer reviews for Hard Rock Hotel Chicago
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Showing 2,275: English reviews
Chicago
Reviewed 29 July 2013

Room was very comfortable and spacious. Very clean. Staff was excellent. Within walking distance of everything on the magnificent mile. Both the restaurant and bar have excellent food and staff. Very timely service. Check in and out is very easy and fast. Would definitely stay again.

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank Laura K
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you for choosing Hard Rock Hotel Chicago and for taking the time to share this outstanding review with us! We're thrilled to hear that you enjoyed our clean, spacious and comfortable accommodations, friendly staff and central downtown location at the base of the Magnificent Mile. We look forward to welcoming you back for a return visit. Thanks again for...

Chicago
Reviewed 29 July 2013

I have never seen worse hotel employees in my life and I travel at least 4-5 times a year. Upon arrival the front desk attendant, did not inform me of the pretty high hold that the hotel puts on your credit card and she was so rude! The bell boy made fun of my smile. That is completely inappropriate! The...

Review collected in partnership with Hard Rock Hotels & Casinos
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1Thank Ashley K
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Ashley, thank you so much for taking the time to share your feedback with us; we only wish you had enjoyed a more positive guest experience with us. Please accept our sincerest apologies for any negative treatment you received from our staff during your stay; we pride ourselves on delivering highly personalized, attentive and friendly service to each and every...

South Haven, Michigan
Reviewed 29 July 2013

We got the room online for $92, inexpensive by Chicago terms and the room was very nice. If we paid the $197, I would not as been as pleased. We asked for a room with a nice view and got the alleyway, I guess in all fairness they were kind enough to give us an early check in and that...

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Helpful?
Thank Mike M
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

First and foremost, thanks so much for choosing Hard Rock Hotel Chicago and for taking the time to share your feedback with us! We're happy to hear that you received such a great room rate and our front desk team was able to accommodate your request for an early check-in. It's wonderful to hear that our staff provided such highly...

Jacksonville, FL
Reviewed 29 July 2013

I'm just back from a weekend at the Hard Rock Hotel Chicago for a friend's bachelor party. This place is just a lot of fun on its own, never mind that it's at the epicenter of everything you'd want to do in downtown Chicago. We arrived via CTA train from an early-morning flight into Midway (the State/Lake Loop station is...

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Helpful?
1Thank jaymagee
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thanks so much for choosing Hard Rock Hotel Chicago for your friend's recent bachelor party; we're thrilled to hear you had such an enjoyable guest experience with us! We're quite pleased to hear that our front desk team was able to accommodate your request for an early check-in and you were able to take advantage of our ideal Michigan Avenue...

Ocala, Florida
Reviewed 26 July 2013

Well we thought at first this was a fantastic hotel we had a great time in Chicago and the staff was nice. In the room the toilet did not work correctly and the door was broken it was not closing properly. They said they could not fix until after we left. The lounge Aces and Kings was terrible. Our first...

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Helpful?
Thank Jan7135
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

First and foremost, thank you for taking the time to post this review; we value your feedback and only wish you had enjoyed a more positive stay with us. Please accept our sincere apologies for the less-than-pleasant dining experiences you had in Angels & Kings; our staff aims to deliver highly personalized attention to each and every guest and we...

Dunellen, New Jersey
Reviewed 25 July 2013

Recently, I had the pleasure of staying at the Hard Rock Hotel in Chicago as part of a conference I was attending for work. I have visited Chicago a few times previously (as a regular business traveler), but this was my first time staying at this Hard Rock or any Hard Rock hotel property for that matter. To say I...

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Helpful?
Thank Noel G
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

WOW! Thank you so much for taking the time to share this outstanding review on your first and most recent stay at Hard Rock Hotel Chicago! We're thrilled to hear that we exceeded your expectations and delivered on our mission to give our guests authentic experiences that rock. We're thrilled to hear that you enjoyed our convenient Michigan Avenue location,...

Boston, MA
Reviewed 25 July 2013

Came here for business and stayed two nights. Here is the good: -nice rooms, average sized with good amenities -solid helpful staff -great location for sight seeing -neat building with nice music-themed touches everywhere The not so good: -loud, so bring your ear plugs for sleeping. I am a light sleeper but the street noise (at least in a street-facing...

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Helpful?
Thank Kate F
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you so much for sharing such valuable feedback on your most recent business travel experience at Hard Rock Hotel Chicago. We're very pleased to hear that you enjoyed our room sizes and amenities, friendly staff, central downtown location, music-infused atmosphere and historic home in the Carbide and Carbon building. Please accept our sincerest apologies for the noise disturbances and...

Saint Clair Shores, Michigan
Reviewed 24 July 2013

I stayed at the HRC Hotel just before Christmas a few years ago while on a girls shopping excursion weekend. At the time I had been a two year employee of the company and was really into the culture and philanthropy of the Hard Rock brand. The hotel is beautiful with a modern twist, each floor being dedicated to different...

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Helpful?
Thank Magamillions
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thanks so much for taking the time to share such outstanding feedback on your stay with us on your recent girl's shopping excursion weekend! We're thrilled to hear that as a former employee, you continue to support and stand behind the culture and philanthropy of the Hard Rock brand. It sounds like you enjoyed our historic home in the Carbide...

Ferndale, Michigan, USA
Reviewed 24 July 2013 via mobile

Look for deals online, they can be found. Cool, old building with some great Chicago history. Very close to many activities, restaurants, and shopping. No pool on the grounds so that may be an issue for some. We have been here 3 times and find it to be a very nice place to stay.

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Helpful?
Thank Jayhoff
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thanks so much for the wonderful feedback on your most recent stay with us! We're thrilled to hear that you enjoy our historic home in the Carbide & Carbon building and central Michigan Avenue location in close proximity to Chicago's hottest restaurants, shops and local attractions. We look forward to welcoming you back for a fourth visit. Thanks again for...

Los Angeles
Reviewed 23 July 2013

Great hotel! I stayed here twice this year! Customer service is awesome all the way around...highly recommend it! It's right in the heart of the city, close to everything. We came for PJ show, 20min train ride away.

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank Nate B
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Nate, thanks so much for choosing Hard Rock Hotel Chicago for a return visit! We're thrilled to hear that we were able to deliver another authentic experience that rocked and we look forward to welcoming you back a third time! Thanks again for the outstanding review!

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighbourhood

Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
A downtown Chicago, IL hotel offering suites, spa services, pet friendly rooms, meeting space and wedding venues. Guests can also enjoy nightlife at the hotel’s bar and lounge. ... more   less 

Additional Information about Hard Rock Hotel Chicago

Address: 230 North Michigan Avenue, Chicago, IL 60601-5906
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: ₹ 7,776 - ₹ 21,518 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hard Rock Hotel Chicago 4*
Number of rooms: 381
Reservation Options:
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Also Known As:
Hard Rock Chicago
Chicago Hard Rock Hotel
Hotel Style:
#29 Spa Hotel in Chicago
#63 Luxury Hotel in Chicago
#83 Business Hotel in Chicago
#85 Family Hotel in Chicago
#85 Romantic Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Chicago staff and other travellers.
25 questions
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Chicago, Illinois, United States
8 months ago
Milwaukee
over a year ago
Moline, Illinois
11 months ago
3 months ago

See all questions (25)

Questions? Get answers from Hard Rock Hotel Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“To avoid internal and exterior noise, ask for a room on a high floor away from the elevators”
 of 5 bubbles Moops, 11 Feb 2017 | Read review
“the views from the 15 floor and up are better”
 of 5 bubbles mannygarzon, 25 Jan 2017 | Read review
“Make sure they know you didn't park there”
  • Wait, isn't this where the mini-bar is supposed to be?
  • A) suffer in a boiling room B) have to touch this really gross thermostat
 of 5 bubbles peterkD3700YK, 20 Jan 2017 | Read review
“Not all rooms have a good view but seems like higher floors have better view of Chicago and it is a great view from say floor 23 and above.”
 of 5 bubbles SunilF436, 29 Dec 2016 | Read review
“Rooms overlooking Trump Tower are sunny and spacious”
 of 5 bubbles maureeshaw, 19 Dec 2016 | Read review
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