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Hard Rock Hotel Chicago

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Hard Rock Hotel Chicago
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2,569 Reviews from our TripAdvisor Community

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Showing 2,325: English reviews
Chicago
Reviewed 31 January 2014

I stayed at the Hard Rock Hotel Chicago on a business trip and it was AMAZING! The staff was extremely friendly and the room was very clean and the bed was very comfortable. LOVE the Hard Rock Hotel Chicago and cannot imagine staying anywhere in Chicago.

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank Jennifer D
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Jennifer, thank you so much for taking the time to post this rave review about your most recent business trip with Hard Rock Hotel Chicago! We're thrilled to hear that you received such highly personalized attention from our staff and that you slept like a rock in our comfortable beds. We look forward to welcoming you back for an encore...

Chicago
Reviewed 31 January 2014

Good hotel, a bit on the 'out there' side but overall a good place with a nice vibe. Didn't go to any of the bars or restaurants in the hotel because of the downtown location I just walked for five minutes outside somewhere to eat.

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank Ben H
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you for choosing Hard Rock Hotel Chicago and for taking the time to share your feedback with us. We're happy to hear that you enjoyed our modern, musically-inspired vibe and hope that you will dine with us at Chuck's: A Kerry Simon Kitchen the next time you stay with us. Thanks again for your review!

Chicago
Reviewed 31 January 2014

The view from our room was awesome, facing Michigan Ave. The room was very clean, the staff was friendly. My only complaint was valet parking was expensive, but I'm sure that has more to do with the city tax.

Review collected in partnership with Hard Rock Hotels & Casinos
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1Thank Laura T
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Wow! Thank you very much for choosing Hard Rock Hotel Chicago and for taking the time to write this outstanding review on your recent guest experience with us. We're thrilled to hear that you enjoyed your Michigan Avenue view, clean room and friendly staff. As a note of disclosure, our valet parking rates are price-competitive with other neighboring hotels and...

Chicago
Reviewed 31 January 2014

The hotel was nice and in a good location. There were some broken things in the bathroom and overall the room was okay. The hotel seemed pretty empty at the time. I visited the bar for a few drinks but it was basically empty. 4 beers on tap with 2 local options which was a plus.

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank Daniel T
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you very much for choosing Hard Rock Hotel Chicago to warm up during the dreaded "polar vortex" and for taking the time to share your feedback with us! So that we can ensure the broken items mentioned in your review have since been taken care of, please contact us at email@hardrockhotelchicago.com to let us know of your room number....

Chicago
Reviewed 27 January 2014

Recently spent two nights at this hotel at a reasonable rate for the location. Rooms were contemporary, not large, but comfortable. Only negative - no view. Right on Michigan Ave, it's close to Millenium Park and North Michigan Ave. for shopping. Chucks restaurant had a variety of choices for all meals, and won the Iron Chef Burger contest on the...

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Helpful?
Thank boltsnnuts
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you for choosing Hard Rock Hotel Chicago for your recent trip to the Windy City! We're thrilled to hear that you enjoyed our modern and comfortable guest rooms and your dining experience in our restaurant, Chuck's: A Kerry Simon Kitchen. The Iron Chef burger is one of our most popular menu items and is certainly quite the sandwich sensation!...

Toronto
Reviewed 27 January 2014

The hotel is in a great location within walking distance from all major attractions in the city. The room was small, but really nice and spacious enough for 2 people. My fiance proposed here and got the hotel to prepare the room with champagne, flowers, chocolate covered strawberries and they did an awesome job! It was very romantic =) Everyone...

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Helpful?
Thank bellamia6
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

WOW! Congrats on your recent engagement; we're absolutely thrilled and honored to hear that your fiancé chose Hard Rock Hotel Chicago as the place for your proposal and hope it went above and beyond your wildest dreams! We're thrilled to hear that you enjoyed the romantic surprises that made your guest experience so special and wish you both a lifetime...

Morgantown, West Virginia, United States
Reviewed 26 January 2014

The Hard Rock Chicago was not impressive at all. The rooms are very dark, old and run down. The staff was courteous and professional. There is not a lot of options for room service. -- The best option on the menu was the burger. This is definitely not a four star hotel, but if you get it for a good...

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1Thank RoxAnnMartinez
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

First and foremost, thanks so much for choosing Hard Rock Hotel Chicago and for taking the time to share your feedback with us. While we're thrilled to hear that you enjoyed our central downtown location and received courteous, professional and highly attentive service from our staff, we only wish you had enjoyed a more positive guest experience with us. Should...

Las Vegas, Nevada
Reviewed 26 January 2014 via mobile

I realize this is a "niche" hotel, but is very dark decorated in hues of gray & purple. Not very welcoming in Chicago in January when it is cold & gray outside. That being said, the rooms are clean & quiet. The location is great. This is the 2nd year we have been here for an event, and on a...

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Helpful?
Thank Larkin74
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you very much for choosing Hard Rock Hotel Chicago and for taking the time to share your feedback with us. While we're very happy to hear that you found our rooms to be clean and quiet and enjoyed our Michigan Avenue location, we are very sorry that the purple and gray décor was not to your liking. We hope...

Chicago
Reviewed 22 January 2014

for the price you pay you should have a room as picture the Internet show them. The picture show big Rumi colorful rooms. My room was very dull. It was more like staying at a Motel 6 then a 4 or 5 star hotel

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank Jessica B
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you very much for taking the time to post your review; we only wish you had enjoyed a more positive guest experience at Hard Rock Hotel Chicago. We are very sorry to hear that our rooms did not meet your expectations. If you would like to discuss this matter in further detail, please email us directly: email@hardrockhotelchicago.com. Thanks again...

Indianapolis, Indiana
Reviewed 21 January 2014

According to front desk "when many people take showers at the same time" the steam from boiler boils up and makes a LOUD jackhammer sound in bathroom. I asked if they were doing construction- to which I was told no- it was normal.

Review collected in partnership with Hard Rock Hotels & Casinos
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Thank Ryan L

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
A downtown Chicago, IL hotel offering suites, spa services, pet friendly rooms, meeting space and wedding venues. Guests can also enjoy nightlife at the hotel’s bar and lounge. ... more   less 

Additional Information about Hard Rock Hotel Chicago

Address: 230 North Michigan Avenue, Chicago, IL 60601-5906
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: ₹ 9,789 - ₹ 25,930 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hard Rock Hotel Chicago 4*
Number of rooms: 381
Reservation Options:
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Also Known As:
Hard Rock Chicago
Chicago Hard Rock Hotel
Hotel Style:
#29 Spa Hotel in Chicago
#64 Luxury Hotel in Chicago
#83 Business Hotel in Chicago
#85 Family Hotel in Chicago
#85 Romantic Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Chicago staff and other travellers.
28 questions
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Questions? Get answers from Hard Rock Hotel Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There isn't much of a view but it is quiet and you are close to much of downtown.”
MarvinSpeedy, 24 Apr 2017 | Read review
“Not sure I have one here, we were on the 10th floor, and I hope other floors are nicer.”
Binker55, 5 Apr 2017 | Read review
“Platinum king are the larger rooms”
daynaf2014, 21 Mar 2017 | Read review
“the tower rooms have an excellent view”
etiennet840, 20 Mar 2017 | Read review
“High floors, view of Michigan Ave”
GregBrownjr, 19 Mar 2017 | Read review
5 of 5