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Hard Rock Hotel Chicago

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Hard Rock Hotel Chicago
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2,515 Reviews from our TripAdvisor Community

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Showing 2,275: English reviews
Colorado Springs, Colorado
Reviewed 6 January 2014 via mobile

I love the building within which the hotel is based. Beautiful black marble with gold deco trim right in Michigan Avenue. It's very easy to access Milleniial park the Art institute miracle mile shopping . The lobby is smallish and fairly uninviting as one is not tempted to sit and people watch. The rooms are nice and modern and decorated...

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Helpful?
Thank stcolsp
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

First and foremost, thank you for being such a loyal brand supporter and for taking the time to post such positive feedback on your most recent guest experience at Hard Rock Hotel Chicago. We're thrilled to hear that you enjoyed our historic home in the Carbide and Carbon Building and Michigan Avenue location in close proximity to the city's landmark...

Auburndale, Wisconsin, United States
Reviewed 5 January 2014 via mobile

The hotel is clean, has a terrific ambience, is incredibly comfortable. It is ideally situated on michigan avenue so it is close to everything. It was affordable for our family and we felt welcomed and cared about. This may become our "hotel to stay at" in Chicago.

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Thank Jenna S
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

WOW! Thank you for choosing Hard Rock Hotel Chicago and for taking the time to share this excellent review on you and your family's most recent stay with us. We're thrilled to hear that you had an authentic experience that truly rocked and look forward to becoming your "IT" place in the Windy City! See you soon and thanks again...

Chicago, Illinois
Reviewed 5 January 2014 via mobile

We stayed here one night for our Christmas staycation downtown. This hotel was different than I have stayed in before because it was dark and sexy and rock n roll of course. Front desk person was nice. The room was clean and cool and we had a great view. The only reason I'm even writing a review is because there...

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Thank hannar3dd
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

First and foremost, thank you so much for choosing Hard Rock Hotel Chicago and for taking the time to share your valuable feedback with us. While we're thrilled to hear that you enjoyed and appreciated our ambient, musically-inspired atmosphere and the beautiful city views from your room, we are disappointed to hear of the noise disturbance you encountered during your...

Hamilton, Canada
Reviewed 5 January 2014

This is the second time I have stayed at this hotel and it definitely has gone down since last year. The mini-fridge was out of order. It was completely empty so I assume the staff know about it but failed to mention it when we checked in. There was no hot water ( shower) on the last 2 days of...

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Thank Vi C
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

We appreciate your review and only wish you had enjoyed a more authentic experience at Hard Rock Hotel Chicago. We sincerely apologize for the minibar and hot water issues you experienced during your stay with us and appreciate your feedback so we are aware of what to address. As a quick note of disclosure, complimentary Wi-Fi is available for reservations...

Chicago
Reviewed 3 January 2014

My friends and I drove to Chicago for their NYE party. The staff was helpful and the rooms/hotel were very clean. At night the staff was amazing at keeping us safe and everyone in line, I ordered food later after the party and one of the bouncers saw I was struggling with all of the drunk party-goers, he took me...

Review collected in partnership with Hard Rock Hotels & Casinos
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Thank Aurora W
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you for ringing in the New Year at Hard Rock Hotel Chicago. We are thrilled to hear that you and your friends enjoyed your stay with us and more importantly, we're happy to hear that you received such highly personalized attention from our staff. We look forward to welcoming you back for a return visit. Thanks again for the...

Edinburgh
Reviewed 3 January 2014

The hotel is a great location for getting all over the main area of Chicago, lots of places of interest near by within walking distance. The hotel itself is nice enough but very dark and a bit dismal and missing something. We stayed in August 2013, a room on the 23rd floor. The room wasn't any better than most travel...

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Thank KarenHaston
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

We sincerely appreciate your review and only wish you had enjoyed a more positive experience! Although we are glad that our central location was to your liking, it does not sound like our irreverent, musically-inspired hotel was your style. Thank you very much for sharing your comments and concerns; we hope you will consider coming back for a return visit...

Anchorage, Alaska, United States
Reviewed 2 January 2014

The Hard Rock Hotel is inexpensive and is in a perfect location. For the money you just can't beat staying here. Staff was friendly and attentive. Very close to Millennium park, dining options, shopping and the L.

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Thank Chris B
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you for choosing Hard Rock Hotel Chicago and for taking the time to share such outstanding feedback with us! We're thrilled to hear that you enjoyed our location in the heart of downtown Chicago and our friendly and attentive staff. We look forward to welcoming you back for a return visit. Thanks again for your review!

Milwaukee, WI
Reviewed 2 January 2014

2 simple things - we asked for extra towels when we checked in and had to call again that night to make the same request. Our shower was cold - we called the front desk and they said something about checking a boiler on our floor. We knew of people staying on 2 other floors who also had cold showers...

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Thank OURTRAVEL9
Chicago
Reviewed 2 January 2014

Suite was dirty. No hot water. Blind broken. Fixtures falling off wall. Cold room. I expect a lot more for a luxury suite. Don't waste your money stay elsewhere. They need to spend some money on Maintance of this hotel. I do not recommend the Hard Rock Hotel in Chicago.

Review collected in partnership with Hard Rock Hotels & Casinos
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Thank Jeff K
Chicago
Reviewed 2 January 2014

Problem with door was stated from initial visit check-in and was never fixed. Water in room was cold. Called and complained but was never fixed. Upon exit staff was very unfriendly and we called for a yellow taxi an hour before. When they called us to come down from our room we came outside to the doorman escorting someone into...

Review collected in partnership with Hard Rock Hotels & Casinos
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Thank Jay J

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighbourhood

Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
A downtown Chicago, IL hotel offering suites, spa services, pet friendly rooms, meeting space and wedding venues. Guests can also enjoy nightlife at the hotel’s bar and lounge. ... more   less 

Additional Information about Hard Rock Hotel Chicago

Address: 230 North Michigan Avenue, Chicago, IL 60601-5906
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: ₹ 7,776 - ₹ 21,652 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hard Rock Hotel Chicago 4*
Number of rooms: 381
Reservation Options:
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Also Known As:
Hard Rock Chicago
Chicago Hard Rock Hotel
Hotel Style:
#29 Spa Hotel in Chicago
#63 Luxury Hotel in Chicago
#83 Business Hotel in Chicago
#85 Romantic Hotel in Chicago
#85 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Chicago staff and other travellers.
25 questions
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Chicago, Illinois, United States
8 months ago
Milwaukee
over a year ago
Moline, Illinois
11 months ago
3 months ago

See all questions (25)

Questions? Get answers from Hard Rock Hotel Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“To avoid internal and exterior noise, ask for a room on a high floor away from the elevators”
 of 5 bubbles Moops, 11 Feb 2017 | Read review
“the views from the 15 floor and up are better”
 of 5 bubbles mannygarzon, 25 Jan 2017 | Read review
“Make sure they know you didn't park there”
  • Wait, isn't this where the mini-bar is supposed to be?
  • A) suffer in a boiling room B) have to touch this really gross thermostat
 of 5 bubbles peterkD3700YK, 20 Jan 2017 | Read review
“Not all rooms have a good view but seems like higher floors have better view of Chicago and it is a great view from say floor 23 and above.”
 of 5 bubbles SunilF436, 29 Dec 2016 | Read review
“Rooms overlooking Trump Tower are sunny and spacious”
 of 5 bubbles maureeshaw, 19 Dec 2016 | Read review
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